We do our best to keep up with the growing demand for popular items. Sometimes, pre-transit order delays still happen. If an order is delayed, we'll send order update emails in real-time.
Pickup Delays
Our goal is to get your order to you as quickly as possible. Contact customer care after you’ve:
- waited for the Ready for Pickup email.
- called the phone number on the pickup sign to check in for your Walmart order.
If you’re experiencing an extended delay, contact customer care using the Chat with us button.
Delivery Delays
If there's a delay in your scheduled delivery, you may get a text message or push notification inviting you to change your delivery order to a pickup order. You can choose a pickup time slot within the next 24 hours. If you pick up your order, we'll refund your delivery fees and tip.
Select the Chat with us button to contact customer care if you haven’t received your order after the delivery window has passed.
Delivery Returned to Store
If your driver returns your delivery to store, an associate will contact you to reschedule your delivery. If we can’t reschedule it, we’ll cancel your delivery order and won’t charge you for it.
Drivers return orders when:
- they can’t find your address.
- no safe location is found.
- you aren’t reachable.
- you canceled your order.
- to comply with food safety rules.
Shipping and Carrier Delays
The order tracker displays new estimated delivery dates.
Select the Chat with us button if:
- your tracking information hasn’t updated for two business days.
- it's two business days after your estimated delivery date.
Your order might be delayed because of events in some areas. You can check for known shipping delays in your area using the links below.
- To check FedEx for carrier delays, go to FedEx Service Alerts.
- To check USPS for carrier delays, go to USPS Service alerts.
- To check UPS for carrier delays, go to UPS Service Alerts.
If you have any other concerns about pickup, delivery, and shipping delays, contact customer care using the Chat with us button.