Russell Efird’s Post

Actions speak louder than words and great timing is everything. When a chatbot says "Hi, how can I help you?" my first thought is: You can help by NOT saying "how can I help you." 😏 That sort of generic opening has never sat well with me. In the words of Louis Armstrong (when asked what jazz is): "If you have to ask, you'll never know." 🎺 I especially don't like this clichéd bot opening during times when my ACTIONS should make it obvious what I need. In fairness, this isn't always the case, but it's common enough that bots should sometimes help BEFORE they're asked. For example: if you're clicking on a dead link, typing in the wrong discount code, or abandoning your cart, your actions speak volumes. It's not only good manners to chime in with relevant, contextual help at the first sign of a problem. It also leads to unforgettable brand experiences and bottom-line-boosting results for any company that depends on website conversions. Botcopy's Messenger has been doing this for years, in tandem with Google Cloud Dialogflow. (Through our window methods and event listeners.) We've sometimes called this superpower Botcopy's ability to "read the room." We first talked about it back in 2020, with posts, videos, and workshops. But just because a feature makes sense doesn't mean everyone will use it. Given the learning curve for AI, this Botcopy capability was often underutilized. Suddenly, that's now changing! In part due to working closely with the team at Quantum Metric. Their robust data analytics and natural-language action summaries (detailed descriptions of user behaviors) bring this concept to astonishing new levels that you can't afford to overlook. Especially when combined with Botcopy and Google Cloud's best-in-class generative AI capabilities. Please check out this demo video put out by Quantum Metric, showing how it works in tandem with Botcopy. VIDEO LINK: https://lnkd.in/gc2_c3T5 I hope this gets your head around the concept a bit better. Reach out and we'll help you take it to the next level. https://botcopy.com #ai #ux #botcopy #analytics #innovation #chatbots

Come join me and my distinguished guests Ashley Daniels, VP of Product at Best Buy and Mario Ciabarra, CEO and Co-founder of Quantum Metric for a lively panel discussion on AI for Retail at Google NEXT '24 on April 9 at 8:00 AM - 8:45 AM PST (coffee provided!). Don't miss this opportunity to learn from top industry leaders about the latest trends and advancements in AI for retail. See you there! Shri Harkare, MBA, Anil Jain, Chris Colyer, Mark Steel, Ashley Daniels, Mario Ciabarra, Carrie Tharp, Vikas Jain, Saif Rivers, Ira Oren, Jose Luis-Gomes, Kandice Carlson, Désirée Daniels, MBA #genai, #Retail, #retailai New Update- here is the YouTube replay: https://lnkd.in/gT8ayg6Q

Let's give a round of applause to our partner sponsors who make Quantum LEAP 2024 a reality! 🙌 - Google Cloud [Title Sponsor] - AB Tasty [Gold Sponsor] - Optimizely [Gold Sponsor] - Zilker Trail Consulting - Synoptek - Monetate - LivePerson - Evolutio - Bloomreach Each partner not only supports Quantum LEAP, but helps to build it into the conference you know and love. Come join us at LEAP in New Orleans to discover how we collaborate and innovate together! Tickets here --> https://bit.ly/3vVH5iv #QuantumLEAP2024 #Sponsors

The holiday season is right around the corner, and you know what that means…shopping! 🛍️ Are your online shoppers shopping alone? Probably not. Check out my article on the importance of integrating social commerce features into your site. https://lnkd.in/gi68tiZC “Technology has evolved, and the retail world must also evolve — cloud-based social e-commerce is necessary to continue to reach the next generation of shoppers.”