Articles by Yves
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How do your connections stack up against the Relationship Strength Index? You'd be surprised.
How do your connections stack up against the Relationship Strength Index? You'd be surprised.
By Yves Boudreau
Contributions
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Here's how you can measure customer experience performance in the retail industry.
Customer surveys are a traditional yet outdated way to measure anything. What people say versus what they do is growingly divergent from what we believe in survey data. Measuring what people say versus what they actually do is the future of CX.
Activity
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“It’s not the lack of resources, it’s your lack of resourcefulness that stops you.” I’ve thought about this quote on a weekly basis since I heard…
“It’s not the lack of resources, it’s your lack of resourcefulness that stops you.” I’ve thought about this quote on a weekly basis since I heard…
Liked by Yves Boudreau
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I am happy to share that I’ve obtained a new certification from M.I.T. Professional Education for the No Code AI and Machine Learning program. This…
I am happy to share that I’ve obtained a new certification from M.I.T. Professional Education for the No Code AI and Machine Learning program. This…
Liked by Yves Boudreau
Licenses & Certifications
Languages
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English
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French
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11 people have recommended Yves
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Thrilled to share that I recently served as the Chair and keynote speaker for the PVE-SDN (Performance in Virtualized Environments and…
Thrilled to share that I recently served as the Chair and keynote speaker for the PVE-SDN (Performance in Virtualized Environments and…
Liked by Yves Boudreau
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How many more… let me count the ways. :/
How many more… let me count the ways. :/
Shared by Yves Boudreau
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1 billion burgers (errrr messages) served. Well done! (See what I did there :)
1 billion burgers (errrr messages) served. Well done! (See what I did there :)
Shared by Yves Boudreau
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How are airlines redefining customer experience in the digital age? Aer Lingus teamed up with Quantum Metric, and the results are nothing short of…
How are airlines redefining customer experience in the digital age? Aer Lingus teamed up with Quantum Metric, and the results are nothing short of…
Liked by Yves Boudreau
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According to a new report by the Capgemini Research Institute, 40% of software professionals believe that using #generativeAI in software engineering…
According to a new report by the Capgemini Research Institute, 40% of software professionals believe that using #generativeAI in software engineering…
Liked by Yves Boudreau
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When we work in bureaucratic environments We are incentivised by bureaucratic rewards We are also -Encouraged to stick to the status…
When we work in bureaucratic environments We are incentivised by bureaucratic rewards We are also -Encouraged to stick to the status…
Liked by Yves Boudreau
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HighSpeedInternet.com recently ranked Cox Communications as the fastest internet service provider in the nation based on average download speeds for…
HighSpeedInternet.com recently ranked Cox Communications as the fastest internet service provider in the nation based on average download speeds for…
Liked by Yves Boudreau
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