Dustin Dye and Rob Lubow at Botcopy are doing some ground-breaking work with Google Cloud redefining the customer experience leveraging best-in-class #GenerativeAI in Gemini Pro, Google Dialogflow and the Quantum Metric platform. Check it out!
Actions speak louder than words and great timing is everything. When a chatbot says "Hi, how can I help you?" my first thought is: You can help by NOT saying "how can I help you." 😏 That sort of generic opening has never sat well with me. In the words of Louis Armstrong (when asked what jazz is): "If you have to ask, you'll never know." 🎺 I especially don't like this clichéd bot opening during times when my ACTIONS should make it obvious what I need. In fairness, this isn't always the case, but it's common enough that bots should sometimes help BEFORE they're asked. For example: if you're clicking on a dead link, typing in the wrong discount code, or abandoning your cart, your actions speak volumes. It's not only good manners to chime in with relevant, contextual help at the first sign of a problem. It also leads to unforgettable brand experiences and bottom-line-boosting results for any company that depends on website conversions. Botcopy's Messenger has been doing this for years, in tandem with Google Cloud Dialogflow. (Through our window methods and event listeners.) We've sometimes called this superpower Botcopy's ability to "read the room." We first talked about it back in 2020, with posts, videos, and workshops. But just because a feature makes sense doesn't mean everyone will use it. Given the learning curve for AI, this Botcopy capability was often underutilized. Suddenly, that's now changing! In part due to working closely with the team at Quantum Metric. Their robust data analytics and natural-language action summaries (detailed descriptions of user behaviors) bring this concept to astonishing new levels that you can't afford to overlook. Especially when combined with Botcopy and Google Cloud's best-in-class generative AI capabilities. Please check out this demo video put out by Quantum Metric, showing how it works in tandem with Botcopy. VIDEO LINK: https://lnkd.in/gc2_c3T5 I hope this gets your head around the concept a bit better. Reach out and we'll help you take it to the next level. https://botcopy.com #ai #ux #botcopy #analytics #innovation #chatbots
Incredible achievement! This is a new watermark in customer care, chatbots intelligent enough to be aware of customer behavior and actually assist in the user experience! Well done!
CMO at Botcopy
3wThanks Russell Efird! The more we learn about Quantum Metric the better it gets, and there’s so much there. 🧠🧐Imo, Google + QM + Botcopy is about getting one’s ship in order for the AI revolution. Shout out to Botcopy cofounder Alexander Seegers, our product team and the sage wisdom of our board to get us to where we can put it all together with you and Google Cloud. It’s been a privilege to work with Kayla Kirkeby Kevin Korpics and Valerie Nierenberg at QM. Happy 4th! 🍻🎆📈