Quantum Metric

This spring, say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. 🚀 But, wait there's more: 😲 Pose questions to Felix to learn more about an experience. 🤩Incorporate Felix directly into your VoC channels. 🤯 Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush

What's the true cost of an outage? It’s not just about lost revenue—it’s about disrupting your customers’ experience. Our Director of Insight Services, Megan Hastings, was featured in CMSWire's latest article on the recent CrowdStrike outage, sharing insights on the importance of understanding and recovering from these disruptions in real time. At Quantum Metric, we help businesses navigate these challenges, ensuring a seamless customer experience, even when the unexpected happens. Read the full article to explore how we turn disruptions into growth opportunities: https://hubs.ly/Q02H_x5l0

Nothing makes us happier than seeing our customers break boundaries and achieve amazing things! Quantum Metric congratulates and celebrates the teams at BMO for setting a new standard by becoming the first bank in Canada and the U.S. to win Red Dot’s Design Concept award – a prestigious honor for outstanding design. BMO earned this award in the Interaction, UI, and User Experience Design Concept category for their innovative business banking solution for small and medium-sized enterprises. Their goal? To create a simpler, more intuitive digital banking experience. Huge congratulations to the entire BMO team!

Digital success isn't just about what the customer sees; how internal teams use digital tools significantly impacts the entire customer experience. So, what does the roadmap to success look like? According to Patrick Apostolo, Corporate Operations & Digital Transformation Director at Radisson Hotel Group, it involves empowering teams with a customer-centric mindset and the technology to support it. Join us on Thursday, July 25th at 9 AM PT for a 20-minute webinar featuring Patrick, where he'll share insights on replatforming challenges, performance acceleration, and driving adoption. Register now: https://hubs.ly/Q02HDsZ30

How fast can you recover from a major crisis? Digital brands faced this question during Friday's CrowdStrike outage, which caused API errors to surge by 600%, impacting sales across industries, especially travel which saw a 26% drop in conversion rates. And while consumers were patient on Friday, they expected normalcy by Saturday. 😄With minimal errors, retail reaped the rewards with average cart rates up 125%. 😞But, travel API errors were still up 78% on Saturday, spiking frustration rates by 28%. 😖Airlines, in particular, witnessed a 50% surge in frustration rates and a continued decline in sales. Our analysis shows that swift recovery and proactive communication can significantly mitigate damage. Discover the critical lessons we learned and how to navigate such crises with agility, plus deeper insights into the outage impact in our latest blog: https://hubs.ly/Q02HwJ9C0 #Crowdstrikeoutage

It's been quite a day. During the Microsoft/Crowdstrike outage, our teams worked closely with customers to understand their impact. We observed: ❗ API error rates spiking by 600%, preventing consumers from making purchases, booking flights, and checking bills. 📉 Conversion drops of up to 40% in travel and retail due to limited traffic and payment issues. 😡 Increases in long-running spinners, customer frustration, and rage clicks. But, the big takeaway: customers with the right visibility could understand the situation and focus on damage control, such as retargeting, improving self-service channels, and supporting call centers. Stay tuned for a full update of insights and best practices on Monday. #CrowdstrikeOutage

How are airlines redefining customer experience in the digital age? Aer Lingus teamed up with Quantum Metric, and the results are nothing short of spectacular: 🚀 Online revenue soared by 3% 💹 Conversion rates jumped by 10% 🙌 Customer satisfaction hit new heights with real-time insights Curious to see how they did it? Dive into the full case study and discover the secrets behind their success: https://hubs.ly/Q02GRKHs0

Digital experience success comes down to three things: People, process and technology. Today, we want to focus on people, celebrating the Quantum Metric teams who support our customers everyday, leading to feedback like the Gartner Peer Insight.  Director of Product in the Retail Industry gives Quantum Metric 4/5 Rating in Gartner Peer Insights™ Web, Product and Digital Experience Analytics Market.  Read the full review here: https://hubs.ly/Q02GF7dV0  #gartnerpeerinsights

Curious about how technology will revolutionize digital banking? The answer lies in the relationship between GenAI and high-quality data!✨ Our latest blog post outlines the potential impact and opportunities of investing in Generative AI (GenAI), emphasizing how data quality is the key to success. Discover how this dynamic duo is helping financial institutions to: 👉 Deliver personalized customer experiences 👉 Improve decision-making with high-quality data 👉 Streamline operations and reduce costs Dive into our blog to learn more: https://hubs.ly/Q02Gz08t0

Gen Z's interest in AARP memberships could signal a larger trend, with Quantum Metric data showing 52% of people prefer shopping at retailers with regular discounts over lower prices. In Modern Retail's article, Quantum Metric’s Danielle Harvey explains how shifts in consumer behavior like this indicate that the right deals or promotions can drive customer loyalty among younger shoppers. With tighter budgets and higher prices, consumers are increasingly looking for ways to save money, making loyalty and subscription programs more popular if they offer clear benefits. How have you seen customers cut costs? Do you think subscription programs will drive Gen Z loyalty?