Mario Ciabarra’s Post

Maya Angelou once said, "𝐏𝐞𝐨𝐩𝐥𝐞 𝐰𝐢𝐥𝐥 𝐟𝐨𝐫𝐠𝐞𝐭 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮'𝐯𝐞 𝐬𝐚𝐢𝐝, 𝐩𝐞𝐨𝐩𝐥𝐞 𝐰𝐢𝐥𝐥 𝐟𝐨𝐫𝐠𝐞𝐭 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐝𝐢𝐝, 𝐛𝐮𝐭 𝐩𝐞𝐨𝐩𝐥𝐞 𝐰𝐢𝐥𝐥 𝐧𝐞𝐯𝐞𝐫 𝐟𝐨𝐫𝐠𝐞𝐭 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐦𝐚𝐝𝐞 𝐭𝐡𝐞𝐦 𝐟𝐞𝐞𝐥." As I reflected on our LEAP in London customer event - what stood out was how I felt as I listened to our customers share how our team made them feel during the day and night's events. ❤️ How often do you show up to an industry conference and it feels like you are returning back to "your" community? Can't articulate enough how proud I am of the Quantum Metric team that executed this event, how honored I am to have had so many incredible enterprises speak to the impact we are having with them, and the partners that participated. But more than anything, I am thankful about being part of a company whose culture resonates beyond our walls, and helps bring people together to share their stories, passions, and success. #proud #team

😡 𝐇𝐚𝐯𝐞 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐛𝐞𝐞𝐧 𝐟𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝 𝐨𝐧 𝐭𝐡𝐞 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐨𝐫 𝐚𝐩𝐩 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫, 𝐛𝐚𝐧𝐤, 𝐚𝐢𝐫𝐥𝐢𝐧𝐞, 𝐭𝐞𝐥𝐜𝐨, 𝐦𝐞𝐝𝐢𝐚, 𝐨𝐫 𝐨𝐭𝐡𝐞𝐫𝐬?  For me, this usually ends up in a call to their call center, where the agent on the other end asks, "How are you Mario?" 𝐖𝐡𝐚𝐭 𝐢𝐟 the agent picked up and said, "𝐇𝐢 𝐌𝐚𝐫𝐢𝐨, 𝐢𝐭 𝐥𝐨𝐨𝐤𝐬 𝐥𝐢𝐤𝐞 𝐲𝐨𝐮'𝐫𝐞 𝐭𝐫𝐲𝐢𝐧𝐠 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐚 𝐩𝐚𝐲𝐦𝐞𝐧𝐭, 𝐛𝐮𝐭 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫𝐞𝐝 𝐚𝐧 𝐞𝐫𝐫𝐨𝐫. 𝐈'𝐦 𝐬𝐨𝐫𝐫𝐲. 𝐂𝐚𝐧 𝐈 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡 𝐭𝐡𝐢𝐬?" 🚀 John Chambers called me 6 months ago and asked what our 𝐆𝐞𝐧 𝐀𝐈 strategy was. I have never seen John so fired up about an emerging technology, I wasn't sure exactly how to respond. He then called our CFO, CMO, and others at Quantum Metric and asked the same question. Those calls from John were a defining moment for our product future. Today, 𝐈'𝐦 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐢𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞 𝐅𝐞𝐥𝐢𝐱 𝐀𝐈, the most powerful use case I have seen that convinces me that 𝐆𝐞𝐧 𝐀𝐈 is not a fad; Gen AI is going to foster real change in how we work. Felix AI harnesses Google Cloud's Gemini Pro to instantly summarize user behavior, offering insights into what a customer's needs are. In realtime, it integrates into call centers, Voice of Customer surveys, even call routing so that you're not stuck pressing 1-6 on your phone's keypad. #FelixAI transforms the way you listen to your customers. Learn more at https://lnkd.in/gvGzxsYD #GenAI #Gemini #CustomerExperience

"Happy people, diverse and inclusive culture" – these are not just values; they're the dynamic energy of Quantum Metric. On this International Women’s Day, let’s celebrate the formidable strength, boundless passion, and remarkable contributions of the incredible women within our Quantum Metric family. Today, and every day, we stand united in honoring and empowering the phenomenal women who shape the very essence of Quantum Metric. For me, a sincere thank you for being an inspiration for my own daughters. 💖 #internationalwomensday2024 #daughters

🚀 When you start a company with an idea, I often tell others when they ask, each day 𝐟𝐞𝐞𝐥𝐬 𝐥𝐢𝐤𝐞 𝐬𝐮𝐫𝐯𝐢𝐯𝐚𝐥 𝐦𝐨𝐝𝐞. Culture, Individual growth, Promotions - these are really hard to think about when you are just trying to make it to the next day. 📈💼 Fast forward, our growing success requires a different mindset. Culture, growth, promotions, this is our commitment to our team, to the success they have created for our organization. I'm so PROUD how we help grow individuals at Quantum Metric. It is with great pleasure that we recognize their hard work, 𝐩𝐚𝐬𝐬𝐢𝐨𝐧, 𝐩𝐞𝐫𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲. These individuals have consistently demonstrated a commitment to excellence, and shown immense growth and development throughout their time with us. Please take a moment to congratulate our newly promoted employees on their well-deserved achievements. So fun, but there are so many to celebrate, I'll have to tag them in the comments!! #growth #startups #promotions #culture

I am deeply inspired by stories of incredible successes. I love to learn from their journey, their grit, their focus, on how they overcame obstacles and challenges. Truthfully it looks so easy from afar, but in the trenches, 𝑰 𝒌𝒏𝒐𝒘 𝒕𝒉𝒆𝒓𝒆 𝒊𝒔 𝒏𝒐𝒕𝒉𝒊𝒏𝒈 𝒎𝒐𝒓𝒆 𝒊𝒎𝒑𝒐𝒓𝒕𝒂𝒏𝒕 𝒕𝒉𝒂𝒏 𝒑𝒂𝒔𝒔𝒊𝒐𝒏, 𝒑𝒆𝒓𝒔𝒊𝒔𝒕𝒆𝒏𝒄𝒆, 𝒂𝒏𝒅 𝒊𝒏𝒕𝒆𝒈𝒓𝒊𝒕𝒚. It's an absolute honor to announce that the legendary 𝐖𝐚𝐲𝐧𝐞 𝐆𝐫𝐞𝐭𝐳𝐤𝐲 will be joining us as the closing keynote speaker at 𝐐𝐮𝐚𝐧𝐭𝐮𝐦 𝐋𝐄𝐀𝐏 2024.  His unparalleled achievements mirror the spirit of innovation and excellence we strive for. But most importantly to me, Wayne is an incredible and compassionate human being, one that I, and we can all, look up to for guiding what true greatness looks like. Join me and the Great One for an unforgettable session filled with insights, experiences, and, who knows, maybe a few hockey secrets. Register in the link below, and be part of a historic moment in the making. #QuantumLEAP https://lnkd.in/eUzhSSp

Excited for Dan Wright and Jonathan Runyan and team's launch of Armada - solving for AI and Edge compute challenges across the globe! Read more from Alex Konrad on Forbes: https://lnkd.in/gHHczmns

𝑾𝒐𝒖𝒍𝒅 𝒚𝒐𝒖 𝒓𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅 𝒖𝒔 𝒕𝒐 𝒂 𝒇𝒓𝒊𝒆𝒏𝒅?  Such a simple sentence that has empowered so much focus and improvement in how brands serve their customers. Net Promoter Score (NPS) has helped brands understand the most important part of business: Customer Happiness = Customer Loyalty = Great Business. I had the opportunity to sit down with the 𝐟𝐨𝐮𝐧𝐝𝐞𝐫 𝐨𝐟 𝐍𝐏𝐒 and Bain Fellow, Fred Reichheld and financial tech executive and former 𝐂𝐃𝐎 @ 𝐅𝐢𝐫𝐬𝐭 𝐑𝐞𝐩𝐮𝐛𝐥𝐢𝐜 𝐁𝐚𝐧𝐤, Scott D. Finder, discussing the intent behind NPS, its evolution to Earned Growth, and how brands can improve customer-centricity on digital to win customer’s hearts today. So thankful for your time Fred & Scott - it was an honor! Register here to join the webinar: https://lnkd.in/gDx6dC_y