“Francis is a highly enthusiastic individual that's a pleasure to work with/for. He has the uncanny ability to relate/connect with each and every employee at the company and his enthusiasm is second to none. He's also a highly strategic executive who has an incredible approach to Customer Success - documenting Value in the form of "WINS" that can be showcased to the "bosses boss" to quickly validate ROI/Value throughout the partnership. Sounds simple, right? Of course it does.... BUT, the ease at which Francis implemented this process and evangelized it across the company was a work of art. Not to mention, the simplicity and the method to his madness was amazing. I've learned so much from Francis and hope to have the opportunity to work beside him in the future. I'd recommend him to any technology company. ”
Passionate about fulfilling the promise of Continuous Application Reliability. Placing human empathy at the center. Key contributor to three successful SaaS exits
New York, New York, United States
Contact Info
500+ connections
New York, New York, United States
Contact Info
500+ connections
Activity
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🏙 Hey there Twin Cities! Quantum Metric and LivePerson are looking forward to hosting a local networking event featuring Danielle Harvey leading a…
🏙 Hey there Twin Cities! Quantum Metric and LivePerson are looking forward to hosting a local networking event featuring Danielle Harvey leading a…
Liked by Francis Cordón
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What's the true cost of an outage? It’s not just about lost revenue—it’s about disrupting your customers’ experience. Our Director of Insight…
What's the true cost of an outage? It’s not just about lost revenue—it’s about disrupting your customers’ experience. Our Director of Insight…
Liked by Francis Cordón
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I’m turning 60 in August, and you don’t get to be my age without navigating all kinds of transitions. To celebrate this milestone birthday, I sat…
I’m turning 60 in August, and you don’t get to be my age without navigating all kinds of transitions. To celebrate this milestone birthday, I sat…
Liked by Francis Cordón
Experience
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Quantum Metric
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Compuware Corporation
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Mercury Interactive APM pre-sales & post-sales Engineering / Tech Support Management
CEISEC
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Education
Licenses & Certifications
Publications
Honors & Awards
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Customer Success Leader to Watch in 2018
ChurnZero
https://churnzero.net/customer-success-leaders-to-watch-2018/
Languages
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Spanish
Native or bilingual proficiency
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English
Native or bilingual proficiency
Organizations
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Digital Analytics Association
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Recommendations received
9 people have recommended Francis
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Today, on #NationalInternDay, we recognize #NASAInterns achievements and lasting impact. Our interns are proud members of the #Artemis Generation…
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For decades, JPL pins have been created and distributed as a way to honor significant mission milestones like launches, landings, anniversaries, ends…
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I use my Inactivators every night! Can't sleep without them. Thanks for building an awesome, sleep performance product Lori Oliver!!
I use my Inactivators every night! Can't sleep without them. Thanks for building an awesome, sleep performance product Lori Oliver!!
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