Paul Fipps’ Post

Francois Pienaar…if you don’t follow rugby, you may not immediately recognize the name, but I’d bet you know the story from the award-winning movie, Invictus. Last week we heard that story live when Francois joined us for a fascinating discussion centered on two core ServiceNow values, Create Belonging and Win as a Team. Francois embodied both throughout his legendary rugby career…most notably when he captained South Africa to victory in the 1995 Rugby World Cup. His insights on building TEAM from a foundation of shared values were incredibly powerful…as was his description of meeting Nelson Mandela for the first time. What a privilege to have you Francois!!

After our biggest Knowledge yet, it’s clear ServiceNow has arrived as a true AI platform company! What an incredible evolution from our roots in IT and what a privilege to spend time with our customers as they begin reinventing every business workflow with GenAI at the core. I am especially grateful to Oliver de Wilde, Rajesh Kumar R, and Ashwin Jha for joining me on-stage to share how their organizations are thinking about and implementing GenAI. And a huge congrats to Greg Vise for bringing the energy as part of Bill’s keynote! The ServiceNow community and brand has never been stronger. With the integration of Now Assist and Microsoft Copilot and expanded partnerships with NVIDIA, Microsoft, and many more, the best is yet to come. Here’s to using the ServiceNow platform to unlock 1 billion hours of productivity – side-by-side with our incredible customers, partners, and ServiceNow TEAM. Let’s GO!

Thrilled to share the launch of two powerful use cases in the AWS marketplace: cloud transformation and next-generation contact center. These co-innovations will help our customers revolutionize how they manage their cloud environments and engage with customers…they’re an example of what happens when ServiceNow and AWS dream and think big together! Congrats to all involved, special thanks to Dr. Ruba Borno and Matt Garman for their partnership! #servicenow #aws

With yesterday's Washington D.C. release, we’re continuing to demonstrate how GenAI drives massive productivity and experience gains! One example from Pablo Stern and team…Now Assist for ITOM AIOps, which translates complex, machine-generated alerts into natural language so Ops teams can resolve issues faster. That’s putting AI to work for people! Congrats to Chirantan "CJ" Desai, Jon Sigler, and all those involved across ServiceNow. Excited to see our customers benefit! https://lnkd.in/gZkyUkKF

Congratulations to Katharine Kennedy, Kelly Curran, Jason Graefe, and the entire Microsoft team for being named a ServiceNow Build and Innovation Partner of the Year! Together we brought the power of the Now Platform to commercial, regulated, and armed forces/DoD markets and helped customers across industries realize rapid ROI through the integration of ServiceNow's GenAI solutions with Azure OpenAI. This partnership is a massive force multiplier…we’re excited to continue our powerful collaboration in the year ahead! https://lnkd.in/gi4vP8sz Erica Volini Anshuman Didwania Terry Brown

Still fired up after a fantastic Sales Kickoff 2024! Incredible energy, powerful results, and a clear mission…raising the bar on our customers’ experience and helping them realize massive productivity gains from GenAI! LET’S GO! Paul Smith Cathy Mauzaize Tom Hannigan Masatoshi Suzuki Detlef Krause Thack Brown Erica Volini Shakira Talbot Vanessa Smith Ulrik Nehammer Sirali Kewalramani Narina Sippy Jackie Bernstein Russell Chambers Anshuman Didwania Albert Opher Aditi Chhaya #ServiceNow #SKO24

At AWS re:Invent, we announced that ServiceNow will be available on AWS and AWS Marketplace. Now the wait is over, and we’ve officially brought together two of the world’s most innovative companies! This is a game changer for our customers who now have even more choice on how to leverage our incredible ServiceNow platform and solutions.   Congratulations to Dr. Ruba Borno and the Amazon Web Services (AWS) and ServiceNow teams! https://lnkd.in/gz2kBJ3x #ServiceNow #AWS

GenAI continues to be at the top of the agenda for every CEO and Board. In fact, an EY survey of 1,200 large company CEOs found 99%…99%!…are making or planning to make significant investments in GenAI. It’s easy to understand why - for first adopters, there’s already tangible ROI across a number of use cases. That’s why I’m thrilled ServiceNow is continuing to demonstrate AI leadership with our announcement of an expanded strategic alliance with EY! This partnership will bring generative AI solutions for compliance, governance and risk management to both EY professionals and their clients. It’s another example of ServiceNow Putting AI to Work for our customers! https://lnkd.in/ggtm-Pum

When you prioritize your people, you EMPOWER them to be their best. That is how we keep WINNING AS A TEAM! #ServiceNow #WinAsATeam