Greg Vise

Collaboration on domain specific use case with ServiceNow to build and train LLM for Now Assist GenAI solution for the ServiceNow platform

Design and deployment of ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), and Security Operations (SecOps) to facilitate and integrated service management approach to IT, business operations, and security operations. Project included the development of a comprehensive configuration management database (CMDB) with integration into key IT operation management tools to drive configuration updates and event management processes.

Rationalization of technologies to support core corporate services and deployment of cloud technologies to enable a global workforce. Leveraging both Microsoft’s Office 365 and other IaaS and SaaS for unified communications, collaboration, and data repository\protection. Project consisted of the migration of 10k+ mailboxes, 8,000 users, and 8TB of data from internally hosted systems to 0365 and Azure. Integration of in room conferencing systems with Skype to provide enterprise video… Show more

Rationalization of technologies to support core corporate services and deployment of cloud technologies to enable a global workforce. Leveraging both Microsoft’s Office 365 and other IaaS and SaaS for unified communications, collaboration, and data repository\protection. Project consisted of the migration of 10k+ mailboxes, 8,000 users, and 8TB of data from internally hosted systems to 0365 and Azure. Integration of in room conferencing systems with Skype to provide enterprise video conferencing. New offerings from 0365 were deployed to the enterprise which included MS Teams, Skype Broadcast, MS Stream, Visual Studio Team Services, Power BI, MS Intune, and MS Planner. Show less

Lead infrastructure team to design and implement 10GB networking, Oracle OVM, Oracle Exadata, and SQL clustering to support multimillion dollar ERP project deploying Oracle E Business Suite and 20+ modules including Oracle Identity Management.

Designed and implemented private cloud infrastructure leveraging HP blades systems, 3PAR storage arrays, VMWare, and Citrix Presentation server resulting in an annual cost savings of $400k.

Creation of service desk to streamline support calls to our centralized IT department in Dallas, TX. Including the selection of a call tracking solution, HEAT, to route customer request and assign service level agreements with KPI dashboards for management oversight.

• Technical lead for Y2K project supporting 25 locations tasked with installing software\bios updates, and replacing hardware in order to ensure Y2K compliance.

• Assisted with the deployment of shop floor control system in manufacturing utilizing bar-coding technology from DSI to integrate into JDE One World ERP system

• Lead project for managed services contract bid and negotiations for WAN and VOIP services resulting in an annual savings of $150k.

• Acquisition of Wayne-Dalton Corp., Overhead Door’s second largest competitor, which included pre-acquisition due diligence and post-acquisition integration of 65 physical locations, 1200 users, and 2000 endpoint devices.
• Acquisition of Creative Door (Canada), Wayne-Daltons’ largest distributor, which included pre-acquisition due diligence and post-acquisition integration of 12 physical locations, 200 users, and 300 endpoint devices.