Albert Opher’s Post

Beautiful words for an inspirational leader and visionary. Mike believed in his team and in ServiceNow. We were all energized by his passion and vigor. He will be deeply missed.

I’m thrilled to see ServiceNow honored on the Fortune 500 list for the second year in a row. It’s a true testament to our rocketship's continued growth! Sharing it with so many of our customers makes this honor truly special. Their support fuels our journey and continued success, and I’m proud to celebrate this milestone alongside them. And let's be clear. Our placement isn't by accident. Bill McDermott has said, “We’re putting AI to work for people. We’re fundamentally changing the enterprise software industry, and we’re doing that because it needs to be disrupted. It’s a half a century now of doing things in a similar fashion. This is the time for exponential change. We integrate with the past. And we create the future.” Facts. Congrats to the entire ServiceNow team! Let’s go!! #fortune500 #hungryandhumble #innovation #culture

To build trusted customer relationships, you have to be bilingual. What do I mean? You need to speak the customer's language and your own internal company language.   At ServiceNow, our customers want us to help them get value from our platform and products fast. By understanding their unique business challenges, working hand-in-hand to support their digital transformation needs, and enabling and building their in-house capabilities, we can gain their trust and set them up for sustained long-term success.    It's why I love hearing stories like this one from James King of IT at the Royal College of Art. He recently talked about his experience working with our ServiceNow Expert Services team at a World Forum event alongside CIO Jacqui Lipinski. He shared how trust in the team enabled the speed of their transformation, which has positively impacted their students.   James shared that their implementation of ServiceNow was a great success mainly because our team established themselves as trusted advisors from the get-go through their “expert level of technical knowledge and business acumen,” interacting with senior leaders across the team. That's why we exist, to serve our customers. Congrats to the entire team involved, and thank you to RCA for your trust and continued partnership! #expertservices #customerrelationships

One of the reasons I joined ServiceNow last year—and something that gets me fired up each day—is the opportunity to work alongside the best and brightest software leaders in the business. This is a place where people lead at every level, live their values, and dream big. I love seeing that Glassdoor agrees. When you know, you know. #culture #dreamteam

Last week, I attended ServiceNow's largest customer/partner event, Knowledge, or K24, which was one for the books. Being my first time attending, I knew I was in for quite a ride, but the level of innovation, information sharing, and relationship-building truly blew me away. The energy throughout the event was electric! We unveiled an exciting vision for the future, including new innovations and partnerships, as we continue raising the bar to drive customer results. For me, the highlight was meeting so many of our customers, partners, and colleagues in person. It's no surprise that GenAI is on everyone's mind. Our customers want to know how they can use it to transform their business—and fast. ServiceNow is the platform that can do it! Our team of trained experts can help them bring it to life. The future is here, right at our fingertips. From exciting announcements to inspiring keynotes, live demos, and even launching a new brand campaign with Idris Elba, this was definitely the most extensive and best Knowledge yet. If you attended, please comment and share your highlights and takeaways. I hope you're as fired up as we are about what's next. Let's go!!

I'm so excited to head to Las Vegas next week for ServiceNow's annual Knowledge event! This will be my first time attending, and while I've been to my fair share of company events, something feels extra special about this one. Here's what I'm most looking forward to: ✓ Coming together with our customers – and partners – from around the world: There is nothing better than these in-person connections! I relish the opportunity to learn from each other, innovate together, and deepen relationships. ✓ Reimagining what's possible through GenAI: ServiceNow is the platform that puts AI to work for our customers. At Knowledge, we'll be dreaming big and exploring new ways to leverage the potential of AI on our platform. ✓ Getting inspired: There will be no shortage of motivating content, from hands-on demos to immersive experiences. I'm most looking forward to Bill McDermott's Keynote on May 7--nothing inspires more than seeing Bill in action. You can watch it live-streamed from our LinkedIn account even if you won't be there in person. For those attending, I look forward to connecting with you! Please come by our Expert Services and Impact booths to learn more about what we’re doing across every industry to drive the outcomes that matter to your business. Let’s dream big together! https://lnkd.in/eAvNVKsb! 

I’m so energized after our company-wide Town Hall! I had the opportunity to join our Chief Commercial Officer Paul Smith on stage at our Santa Clara headquarters to talk about the importance of coming together as a team to drive outcomes that truly matter to our customers.     Coming off a strong Q1, the momentum is palpable! At ServiceNow, we are fundamentally changing how work gets done, and GenAI is at the center of that transformation. One thing is certain: When customers see the value of their investment, they’re not only doubling down on our platform—they’re also doubling down on GenAI! This is why our commitment to helping our customers solve their biggest challenges is more critical than ever.    This is a pivotal moment on our journey, and it’s our time to shine! I could not be more excited about where we’re headed – together! Based on the energy in the room today and the hundreds of comments in the chat from employees worldwide, it’s clear our employees feel it, too. It’s not just us saying this; our investor headlines speak for themselves. Let’s go!!    #customeroutcomes #GenAI #WinAsATeam #ServiceNow   

“Win as a team” is one of our core values at ServiceNow. We know we are better when we come together to share our collective knowledge and lean in to provide the best possible outcomes for our customers. Doing this lets us think big and establish a lasting blueprint for success--together.     This was evident during my recent whirlwind trip to Tokyo. The excitement was palpable! Japan is a burgeoning market. It represents a new frontier and an unparalleled opportunity for ServiceNow’s growth. By establishing Japan as a center of excellence, we are unlocking huge opportunities globally, with the ability to duplicate our learnings and success within other geographies.    While in Tokyo, I met with customers, partners, and colleagues to hear their thoughts. Our partners are ramping up in a big way! We discussed what’s working and where we can better support our customers’ business transformations and set them up for sustained long-term success on our platform.     There’s no substitute for these in-person connections, especially when you can grab a few moments outside the office to see Mother Nature showing off for us. The photos can’t fully capture the beauty of the cherry blossoms in full bloom! I leave with a renewed sense of urgency and excitement about what’s ahead, and I look forward to returning soon!    A huge thank you to our Japan President, Masatoshi Suzuki, Kenichiro Hayashi, our new leader of Customer Outcomes in Japan, Masahiko U. (Uchi), and the entire Japan team for your incredible hospitality. And thank you to my colleagues, Sanjay Balan and James Ward, for joining me on the road. Big things ahead!    #customeroutcomes #expertservices #winasateam