Albert Opher’s Post

4 weeks in working for ServiceNow and here's what I think: Joining the team has been nothing short of awesome! From day one, I've been immersed in an environment that fosters innovation, collaboration, and continuous learning. Here are a few observations I've made along the way: 1️⃣ Culture of Empowerment: There's a palpable sense of empowerment among employees. From team meetings to brainstorming sessions, everyone's voice is not just heard but valued. This culture of inclusivity fuels creativity and drives us to deliver our best work. 2️⃣ Commitment to Growth: One of the most impressive aspects of working for ServiceNow is its commitment to employee growth and development. Whether it's through mentorship programs (I've just signed up) training sessions (plethora of online training) or access to cutting-edge technologies, the company priorities investing in its people, empowering us to reach new heights in our careers. HOW GOOD IS THAT! 3️⃣ Focus on Innovation: Innovation isn't just a buzzword here; it's a way of life. From refining existing processes to exploring groundbreaking ideas, there's a relentless pursuit of innovation in everything we do. 4️⃣ Strong Team Dynamics: Collaboration has been incredibly refreshing to see across leadership and peers. I've been blown away by the level of camaraderie and teamwork displayed across departments. #bettertogether 5️⃣ Customer-Centric Approach: Above all, ServiceNow is deeply committed to delivering exceptional value to its customers. The client meetings I've been in have been insightful for many reason, and importantly, I can confirm they love ServiceNow! At ServiceNow's core, we strive to do good business instead of winning at all cost. This is key to fostering relationships today and maintaining them tomorrow. I'd like to say a special thank you to Stephen Gibb Nakul Gandha Grant Thomson Stuart Pike Adam Dougall Paul Starmans Madelyn Bayer Sean Spires for your support in securing my position at SN. I'd also like to thank James Burgess and Simon Bowker for the opportunity. Lastly, too many names to call out, but thank you all for making me feel so welcome. I'm incredibly grateful to be part of such an inspiring team and look forward to contributing to ServiceNow continued growth and success. Here's to many more exciting adventures ahead! 🚀 #NewBeginnings #CompanyCulture #Innovation #Teamwork #TechIndustry #lifeAtNow ServiceNow

How time flies! It's been a year since I joined ServiceNow and what a year it has been! For those who are considering joining, here are five key takeaways from my experience so far: 1. Culture: ServiceNow has a genuine focus on everyone doing their best work. Great to be part of a team that values collaboration and fosters a positive work environment. 2. Platform: The innovation and growth at ServiceNow is next level. While the learning curve may be steep, the platform is truly impressive and offers endless opportunities for growth. 3. Execs: I have to say, some absolute gems make up the exec team! The credibility we have in the C-suite is better than I expected, which speaks volumes about the company's leadership. 4. Relevance: The pull to consume our platform from customers is ludicrous. 5. Timing: Ultimately, the time is Now. With the relevance of our platform and the growth we are experiencing, there's never been a better time to join ServiceNow. Overall, it has been an incredible journey so far and I'm excited to see what the future holds. If you're looking for a company that values its employees, fosters innovation, and is making a real difference in the industry, ServiceNow is the place to be.

🎉 Celebrating 11 Years at ServiceNow: A Journey with the Juggernaut 🎉 🚀 #ServiceNow has been my professional home for over a decade, and what an exhilarating ride it has been! As I reflect on this milestone, I’m filled with gratitude for the incredible experiences, growth, and impact this company has brought into my life. 🌎 Around the World and Back: ServiceNow has taken me across continents, from boardrooms to bustling offices. I’ve had the privilege of working with diverse teams, collaborating with brilliant minds, and contributing to transformative projects. Whether it was a Sales type tour to India to an agtech company or transforming a large pharma from siloed to global shared services, every moment has been a stepping stone in this remarkable journey. 🤝 Building Relationships: The heart of ServiceNow lies in its people. From customers to partners, colleagues to mentors, you’ve all played a pivotal role in shaping my path. The camaraderie, shared victories, and late-night brainstorming sessions have left an indelible mark on my professional and personal life. Impossible to name you all I'll just tag a few coming to mind: Mark Tognetti, Andrew Barnes, Michiel Heijmans, Alain Badoux, Herbert Cron, Damien Davis, Elina Pirjanti, Renato Putelli 🎈 Celebrating Milestones: Remember the buzz of Sales Kickoff, the inspiration at CreatorCon, and the knowledge-sharing at Knowledge events? These gatherings have fueled my passion and connected me with like-minded innovators. And let’s not forget the joy of celebrating customer go-lives—each success story is a testament to our collective efforts. 🙏 Gratitude: To my managers, thank you for your unwavering support and mentorship. To our outstanding Executive Team, your leadership has been a guiding light. And to our visionary founder, Fred Luddy, your legacy inspires us all. 🔮 The Next Decade: As we look ahead, I’m thrilled about the future. ServiceNow’s growth trajectory is awe-inspiring, and I can’t wait to be part of the next chapter. Here’s to another decade of innovation, collaboration, and making a difference! Thank you, ServiceNow, for being more than a workplace—it’s a community, a family, and a force for positive change. 🌟 #ServiceNowJourney #11YearsStrong #TechTrailblazers #Grateful

RISING UP WITH SERVICENOW (PART 2 OF 3): One particular highlight amidst this journey was the Career Expo orchestrated by Chris Rogers and Ianna Hankinson—a three-day extravaganza that left an indelible mark on my professional psyche. The caliber of participating companies and the ServiceNow team itself was nothing short of awe-inspiring. It was here that I crossed paths with remarkable individuals like Terrance Dendy, CSA, Donté Hooker and #SymoneBerry, #AvaKoshravani, Selina Suarez, MBA whose insights and experiences left an indelible impression. Acknowledgments are due to several individuals who have played an instrumental role in this journey. Samuel "Darre" Popoola, for introducing me to the world of ServiceNow—a chance encounter that altered the course of my professional trajectory. Charmaine T., Emiko Bell, and Tiffany Figueroa, our esteemed instructors and TAs, whose unwavering support and guidance paved the way for our success. Glen Chiasson, whose cohort occasionally intersected with ours, left a lasting impact with his down-to-earth demeanor and insights. To my wife, Aisha Gbade-Bello—a pillar of strength and unwavering support throughout this tumultuous journey. Your sacrifice and unwavering belief in my abilities have been the bedrock upon which this endeavor stands. As I stand on the precipice of a new chapter, I cannot help but marvel at the serendipitous nature of this journey. ServiceNow, once an unfamiliar entity, has now become the focal point of my transition from Advertising Art Director to Non-Technical Product Manager/Owner. It is here, amidst the ever-evolving landscape of IT, that I find myself embarking on a new adventure—a nomadic journey that transcends boundaries and defies convention.

Fred Luddy is celebrating 20 years at ServiceNow today (according to LinkedIn's "Catch Up" feature)... Fred actually tells us “It was November 5th, 2003. I knew that we had to start a company before I became 50, because a 50-year-old can't start a company. So, at 49—November 24th is my birthday—we started,”... In any case, ServiceNow hitting 2 decades as a company is an incredible milestone! I cannot begin to put into words the impact that ServiceNow has had on my own life. This company has literally changed MY world. It's given me a career, financial security, the opportunity to travel the world and the chance to meet and work with some of the most amazing people on the planet. I announced a role change yesterday. I've just done some quick maths and worked out I've been working at ServiceNow for 27% of my life (or 43% of my adult life). I can't even contemplate life or a world without ServiceNow in it. I want to take this opportunity to thank Fred for his vision and dedication he brought to ServiceNow. Fred's leadership has not only shaped the trajectory of the company but has also profoundly impacted my professional and personal growth 🚀 I know so many of my network have also benefited from Fred's vision. I'd love to hear your stories! Did you get to meet Fred? Manage to grab a selfie with him? What's your favourite Fred story? Let me know in the comments 👇

Celebrating 2 Weeks at ServiceNow! 🎉 Time flies when you’re having a blast! 🚀 These past two weeks have been a whirlwind of excitement, learning, and growth. 🌟   Highlights from My Journey So Far:   🤝 It’s been fantastic connecting with my talented peers from the France Leadership Team (LT) LT) Rémi Trento AMINATA TRAORE Clarisse Lemaire Jessica Rémy Martin Beraud Patrick Nathan Véronique DELBOS Veronique Riccobene Mira. Their insights, expertise and passion for innovation are truly inspiring   🌍 I had the privilege of engaging with our leaders from our HQ and the EMEA region Cathy Mauzaize Fabio Spoletini Isabelle Duvernoy Aditi Chhaya Sirali Kewalramani Dave Armes Chris Hann Mark Cerasale Jason Bray David Pecota Giovanna Sanchez during their recent visit to Paris, where we discussed about our strategic customers and go to market. These interactions reinforced our commitment to collaboration and excellence to drive positive change in the world of work 🙌 I also had the pleasure to connect with my managers Fabien SOULETIE - Telco, Media & Services lead Gerard Hokayem - Financial Services lead Ronan LE GUEN - Retail, Consumer Goods & Luxury lead and individual contributors has been invaluable. Their perspectives and dedication to solve business problems and deliver business ouctomes drive our collective success.    🌟 Exploring and Learning about the NOW platform to better understand our mission to make the world of work better for people. The Now Platform empowers us to transform businesses, streamline processes, and deliver exceptional experiences to our customers. There are so many areas where ServiceNow can help their customers accelerate business outcome.   💡 Our Customer-Centric Vision: As we navigate the dynamic landscape of Financial Services, Retail, Consumer Goods & Luxury, Telco, Media & Services, our vision remains clear: to be strategic partner for our customers. Let’s leverage the NOW platform and innovation to create lasting impact.   I’ve already discovered the heart of this wonderful company, and I’m excited about the journey ahead! 🤝 #digitaltransformation #leadership #futurofwork #genai #servicenow

Reflecting on one year ago when I was interviewing at ServiceNow, I realize that I've been in the job for almost a year and am thinking about the journey so far. Today is Employee Appreciation Day, so it would be a great time to reflect on my first ten months here and shout out all the work our team has accomplished. Whenever a new leader comes in, there is always uncertainty and trepidation about what will happen. Will the leader bring in a new team? How much will the strategy change? What will happen to our jobs, etc.? But despite all those questions, we moved into a respectful curiosity and listening mode where we could truly get to know each other and figure out where the team had been, and together, we could collaborate on a course moving forward. We didn't do any job eliminations or major reorgs, but rather, we dug into each team member and their strengths and expertise. Then, we made small tweaks in the org that made major differences in how we operate. We took industry data, partner trends, and customer needs into account and formulated a strategy on the operating model of our team and what programs and content we needed to deliver to drive the pipeline. We quickly put in new innovative tools and strategies and execute plans to launch ServiceNow into an industry-leading position, leveraging GenAI on how we go to market and accelerate the pipeline through and with our partner ecosystem. We could not have done that without an exceptional team willing to lean in, have hard conversations, and take risks. We couldn't have done that without an executive team willing to place their confidence in us and trust that our decisions were right for the business. We couldn't have done that without alignment across cross-functional organizations and teams that worked not in silos but in perfect cohesion. I'm so proud to be at ServiceNow at this time and place in my career. I am so appreciative of the employees who work on the global partner marketing team, and I can't wait to see what happens in the year ahead. So far, so good... and it's only going to get better and better! And a special thanks to my team, Eric Ehlers, Jacqueline Touma, Ashley Eikenberry, Daniel Canning, Maisa Fernandez, Sharon Aucoin, Julynn Petersen, Michael Nordstrom, Sally Dent!

WOW, when I started at ServiceNow in 2014, the company had about 3,000 people worldwide. Today, we are a #Fortune500 company for the second year in a row, ranking among the largest and most influential companies. What a journey! Learn more about our mission and the steps that got us here: https://lnkd.in/egZcheD4 

Reflecting back on my first year at ServiceNow, I can hardly believe how fast it's gone by. It's nice to have reminders of these milestones from our CEO as we move so quickly through our lives and careers. Here is my short list of reflections from year 1. - I got to work shoulder to shoulder with a BRILLIANT extended sales, operations, and partner team. They were the cornerstones of the first year success. This post would be unreadable if I listed them all out, but you all know who you are. - I got to experience Knowledge 23 as a very new hire. What an unbelievable customer/partner event that showcases all of the customer innovation and whats next for this world class platform. I am counting down the days for K24 in May and hope to see all of you there! - The culture. There is culture here that is unlike anyplace that I have ever worked. It's people centered, passionate, high energy, and contagious! - The future. The workflow platform of platforms combined with Generative AI and continuous innovation is creating a long runway for growth and accelerating customer success. One year down, many more milestones to come and I cannot wait to see what the future brings to ServiceNow!

I'm SO excited to share my new chapter as SVP, Global Head of Learning Enablement at ServiceNow. It's a rocket ship, and with the inspiring Bill McDermott, Jacqui Canney, and an incredible leadership team at the helm, I couldn't resist joining them on their journey to becoming the 'Defining Enterprise Software Company of the 21st Century.' I have an unwavering belief in human ability. I’ve witnessed the magic we can achieve together, yet I’m painfully aware of the inequity and friction of work. But change is here. Adam Grant nails it: potential now depends more on our capacity to learn and relearn. Imagine a future where opportunity is universal, work is more human, and we thrive with purpose. How exciting is that and how lucky am I to help shape that reality at an incredible company?! A heartfelt thank you to all my friends at Salesforce for the memories and lessons; it was truly an incredible chapter of my life. To my fellow L&D’ers: Let's collaborate to make the future of work more human, together. To my new team at ServiceNow: I can't wait to work with your brilliance! Here's to learning together, transforming the landscape of work, and having some fun along the way. #newbeginnings #servicenow #learninganddevelopment #continuousgrowth #innovation #futureofwork