Albert Opher’s Post

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SVP & GM, Services @ ServiceNow

To build trusted customer relationships, you have to be bilingual. What do I mean? You need to speak the customer's language and your own internal company language.   At ServiceNow, our customers want us to help them get value from our platform and products fast. By understanding their unique business challenges, working hand-in-hand to support their digital transformation needs, and enabling and building their in-house capabilities, we can gain their trust and set them up for sustained long-term success.    It's why I love hearing stories like this one from James King of IT at the Royal College of Art. He recently talked about his experience working with our ServiceNow Expert Services team at a World Forum event alongside CIO Jacqui Lipinski. He shared how trust in the team enabled the speed of their transformation, which has positively impacted their students.   James shared that their implementation of ServiceNow was a great success mainly because our team established themselves as trusted advisors from the get-go through their “expert level of technical knowledge and business acumen,” interacting with senior leaders across the team. That's why we exist, to serve our customers. Congrats to the entire team involved, and thank you to RCA for your trust and continued partnership! #expertservices #customerrelationships

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