Rakuten.com (USA) Reviews

29,456  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Cashback Provider category

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Reviews4.4

29,456 total


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Rated 5 out of 5 stars

Ebates has excellent customer service!

I contacted ebates because I didn't receive one of my rebate checks. I moved and forgot to update my address. I asked them if they can reissue the check. Not only did they reissue that check, it turns out I had others that I had never cashed. They looked back into the account for me without me even asking them to. Now I'm getting back even more money than expected!! If you are skeptical about ebates, don't be. I have used ebates for years and received over a thousand dollars back for shopping the way I would anyway. And their customer service goes above and beyond....

Date of experience: September 16, 2016


Rated 5 out of 5 stars

Cash back... for real! No strings attached.

I have been with Ebates for many years and start every online shopping trip via their website. Earning cash back is easy and no strings attached. Plus excellent customer service. They answer emails rapidly, professionally, and make it a win situation for the customer....us! Thank you Ebates for being true to your standards!

Date of experience: September 14, 2016


Rated 5 out of 5 stars

Great site

Not always the highest cash back %, but I have saved over $5,000 using ebates in just over 10 years.

Date of experience: September 12, 2016


Rated 5 out of 5 stars

CUSTOMER SERVICE

Amazing customer service. I have used Ebates for the last few years and love, love, love them. If I need assistance with anything, Ebates is there to help...thank you Ebates for being my Shopping partner.
Best regards, Judi

Date of experience: September 12, 2016


Rated 5 out of 5 stars

Very helpful customer service

I had forgotten to click onto Ebates when I first joined. After I emailed about my mistake, they made it easy to correct the error and help me get my rebates. Again great and wonderful company.

Date of experience: September 12, 2016


Rated 5 out of 5 stars

Great service ever

I wrote to them about an expired check that I found after asking me my email they found another one that was also expired that I didn't knew about I ask to get direct deposit in my paypal account so I am beyond happy for this their response was very fast eventho it was on facebook
I love this company not only you get money for shop they also have good service

Date of experience: September 11, 2016


Rated 5 out of 5 stars

EBATES,= CASH IN YOUR POCKET!

If you love the convenience of online shopping, you will LOVE EBATES!
So easy to join, and not a gimmick. I have shopped with them for close to two years and have gotten $343 in CASH, back. You get an actual check about every 3 months. I have the E button on my search toolbar, and I click it every time I shop. The amounts really add up.

Every shop you can think of, hotels and more list with EBATES! You can use your store discounts too. This is a win-win situation. Oh, and did I mention you get money when you refer friends and they make a purchase?

There is no other way to shop than EBATES!

Date of experience: September 10, 2016


Rated 5 out of 5 stars

LOVE Ebates!!

Hands down one of the best customer service experiences I have ever had. On top of that, THEY PAY YOU TO SHOP! I cannot recommend the Ebates experience highly enough!!

Date of experience: September 09, 2016


Rated 5 out of 5 stars

i love this site

this site is a godsend. IT PAYS YOU TO SHOP!! there is no better way to earn cash just for shopping online. just wished they would not take off some of my stores like victoria's secret, sanrio, and some others because ebates was making a killing for me shopping there while i get a check as well for shopping at these sites.i already made over 40 bucks over the 8 month span i been on ebates.it is a must try site if you want extra cash in your pocket . .i love this site!!!!

Date of experience: September 06, 2016


Rated 5 out of 5 stars

Wonderful Site

Not only are they always accurate and quick in posting your cash back, but the customer service is beyond excellent!

Date of experience: September 04, 2016


Rated 5 out of 5 stars

COMPLETELY CREDIBLE, SIMPLE TO USE, EFFICIENT, EXCELLENT CUSTOMER SERVICE

Whenever I hear about a program that will pay me for simply shopping, I immediately think it's a scam or that it is going to be too cumbersome to be worth doing. This is simply not the case with Ebates. It is simple to use, the app is straightforward, the savings are available for numerous shopping sites/businesses, you always get the checks promised to you and you get them in a timely manner. If there's ever a question on your account you have easy access to exceptional customer service. There is no reason not to do it. I am a faithful and very satisfied Ebates customer!

Date of experience: September 02, 2016


Rated 5 out of 5 stars

It is not a scam, sign up!

I was very skeptical at first about this site, thinking what kind of strings are attached? But, there are NONE. Simply shop online (now with some in-store options) and receive cash back. I love this site and recommend it to everyone. Free money, for buying things you were going to buy anyway.

Date of experience: August 29, 2016


Rated 5 out of 5 stars

Great site :)

I just started to use this site even though I've been a member since 2010.
I've been contacting them back and forth with numerous issues I've been having and they've been great in getting back to me in less than 24 hours. Resolving my issues with out any resetation in helping me. That to me is great customer service. I recommend anyone that hasn't signed up to do it :)

Date of experience: August 26, 2016


Rated 5 out of 5 stars

Fantastic Customer Relations

I tell people about Ebates all the time! You'd be a fool not to take advantage of what they have to offer. And although I only have had to contact customer service once, their service was fast, helpful, and above what I had hoped for. Just a great company!

Date of experience: August 26, 2016


Rated 5 out of 5 stars

Trustworthy Company

My experience with Ebates is nothing short of amazing. Customer service was incredibly fast, efficient and pleasant! They responded to and resolved an email inquiry in less than 30 minutes!! Now that's great service!!

Date of experience: August 25, 2016


Rated 5 out of 5 stars

Amazing!

I love ebates! I always get good deals and guaranteed cash back!!! If I ever have any trouble they are sure to look into the problem for answers!! Thank u ebates keep up the good work!

Date of experience: August 25, 2016


Rated 5 out of 5 stars

Great customer service

They make it so easy to get cash back when you shop and they go the extra mile to satisfy their members when there is an issue. Good customer service is rare these days but the folks at ebates have nailed it.

Date of experience: August 25, 2016