Research

2024 Store Design & Experience Survey: The Future of the Store

Since the inception of the Store Design & Experience survey, retailers have repeatedly emphasized the importance of the in-store experience, especially its…

2023 Omnichannel and Fulfillment Benchmark Report: Retailers’ Toolkits Now Include Media Networks and Marketplaces

In 2023, retailers continued to grapple with the multiple challenges involved in creating a seamless omnichannel experience for customers — many of…

2023 Store Operations Benchmark Survey

Associates are merchants’ closest connection to local communities. They know the ins and outs of how their store operates, they understand local…

2023 Customer Loyalty and Personalization Benchmark Survey: Inflation Hinders Acquisition and Retention Efforts

Over the last three years, retailers’ efforts to acquire and retain loyal (and hopefully high-spending) customers have been hampered by two major…

How Design Teams are Maximizing the Impact of New Store Experiences

In 2022, we saw ecommerce sales level and consumers venture back to physical stores. As a result, brands and retailers had to…

2022 Omnichannel and Fulfillment Benchmark Report: Stores Become Last Mile Staging Grounds as Retailers Pursue Convenience

While the pandemic is finally coming to an end, the way it forever altered shopper behavior remains clear: shoppers expect a seamless…

How Retailers Are Embracing Tech to Tackle Staffing Shortages

Associate turnover has always been a challenge in retail, but the “Great Resignation” sparked by the pandemic has brought this issue to…

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

At a time when the maxim “the only constant is change” seems truer than ever, retailers and brands are keenly aware of…

What’s The New Livestreaming Opportunity For Retail?

Brands, retailers and marketplaces are increasingly using shoppable live-video events to promote products and raise brand awareness. But as adoption for livestreaming…

2022 Benchmark Survey: Inside the New Era of Store Design

Retail executives and consumers agree: the store is more important than ever. It has become a destination for community connection, immersive experiences…

Amazon Web Services’ 2021 Corporate Social Responsibility Survey

A staggering 83% of consumers believe businesses should actively be shaping best practices around environmental, social and governance (ESG) issues. But how…

2021 Omnichannel and Fulfillment Benchmark Survey: Has Ecommerce Acceleration Pushed Retail Closer to the Omnichannel Ideal?

No one needs to be told how much COVID-19 and its ripple effects (supply chain challenges, store closures, labor shortages, etc.) have…

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Research

2024 Store Design & Experience Survey: The Future of the Store

2023 Omnichannel and Fulfillment Benchmark Report: Retailers’ Toolkits Now Include Media Networks and Marketplaces

2023 Store Operations Benchmark Survey

2023 Customer Loyalty and Personalization Benchmark Survey: Inflation Hinders Acquisition and Retention Efforts

How Design Teams are Maximizing the Impact of New Store Experiences

2022 Omnichannel and Fulfillment Benchmark Report: Stores Become Last Mile Staging Grounds as Retailers Pursue Convenience

How Retailers Are Embracing Tech to Tackle Staffing Shortages

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

What’s The New Livestreaming Opportunity For Retail?

2022 Benchmark Survey: Inside the New Era of Store Design

Amazon Web Services’ 2021 Corporate Social Responsibility Survey

2021 Omnichannel and Fulfillment Benchmark Survey: Has Ecommerce Acceleration Pushed Retail Closer to the Omnichannel Ideal?

Despite Higher Prices, Consumers Still Paying Cold Cash for Ice Cream

See + Hear + Get Global Shoppers

2024 Brand Experience Awards: 24 Retail Brands Redefining Interaction, Engagement & Loyalty

Maximizing Retail Success Using Location Intelligence

Commerce Moves Faster on Shopify

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