Bank Easily From Your Home
For your safety and convenience, Citizens offers digital ways to do your banking from home.
Online Banking
Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages. It's easy to enroll in Citizens Online®. You can create your profile using personal or account information to confirm your identity. You’ll be asked to supply your Social Security Number or Citizens account information.
- Password Reset
- Email Address and Mailing Address Updates
- Forgot Password/User ID
- View Balance and Account Transactions
- Move Money
- Setup/Edit/Cancel Transfers
- Use Zelle®1 to send and receive money directly between almost any U.S.-based bank accounts typically within minutes
- Setup/Edit/Cancel Bill Payment
- Stop Payments
- Re-order Checks
- Order Statement Copies
- Manage Overdraft Choices
Refer to our frequently asked questions about Online Banking.
Download our Mobile Banking app
Download our Mobile Banking app for iPhone®, iPad® or Android™, and select "Enroll Now" from the Login screen
Capabilities within Mobile Banking include:
- Password Reset
- Forgot Password/User ID
- Mobile Deposit, including Government stimulus checks with next business day availability
- View Balance and Account Transactions
- Move Money
- Setup/Edit/Cancel Transfers
- Use Zelle®1 to send and receive money directly between almost any U.S.-based bank accounts typically within minutes
- Setup/Edit/Cancel Bill Payment
- Freeze/Unfreeze Debit Card
Digital Wallet
Using your Citizens debit or credit card with a digital wallet is a secure and fast way to pay in-store, online or in-app*. Check out faster, easier, and more securely with just a tap of your phone or a click of a button.
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
Home Equity Lines of Credit are offered and originated by Citizens Bank, N.A.
Citizens corporate headquarters: One Citizens Plaza, Providence, RI 02903
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Data charges may apply.
* Wireless carrier fees may apply. Banking fees may apply.
Citizens Mobile Banking App. You may download the Citizens Mobile App allowing access to many of the same services and features available with your online banking service. You can view balances and activity for eligible credit and deposit accounts included in your online service. You may perform previously set up transfers between your Citizens accounts or your existing external accounts. e-statements, transfer set-up and self-initiated services like stop payments are not available using your Citizens Mobile Banking App.
Mobile Deposit account eligibility requirements, deposit limits and other restrictions may apply. Data use fees may apply.
Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android is a trademark of Google Inc.
Google Play is a trademark of Google Inc.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
