Mobile Banking

You're always on the go - and so are we. You can bank with us anytime using our secure, reliable mobile app.*

Download the app

24/7 Access to your accounts, statements, and more. Tap below to download now.

Ready for anything

On the go? So are we. Bank with us anytime using our mobile app from your iPhone, iPad or Android.

Download our mobile banking app for iPhone®, iPad® and Android™ and select "Enroll Now" from the Login screen. Try it. We think you'll find it the quickest, easiest way to manage your accounts and deposit checks remotely.

What's on iPhone®, iPad® and Android™
- Securely check balances from most mobile devices
- Pay bills and add billers
- Deposit checks remotely²
- View deposit and loan account statements and tax forms
- View check images
- Transfer funds
- Use Zelle®¹ to send and receive money directly between almost any U.S. bank accounts typically within minutes
- Review up to 18 months of account history
- Locate ATMs and branches. Also available on Apple Watch® and Android Wear™
- Use Fingerprint Login, Touch ID™, Face ID™ or a PIN to log in
- Receive alerts
- Running balance and checking details
- Credit card details, including: available credit, statements, due dates and more
- Debit Card Activation
- Debit Card Freeze
Access our frequently asked questions about Mobile Banking.
Deposit checks on the spot, wherever you may be.

The benefits of Citizens Mobile Deposit™ ²
- Conveniently use your mobile device to deposit a check from virtually anywhere. Deposits by 10 pm ET count as same business day
- Our remote deposit capture technology makes depositing via our app quick and easy
- Deposit safely and securely, with check images stored at the bank and never on your device
- To help you better understand how mobile deposit works with your account, we have prepared an overview and video walkthrough of the service.
For additional details you can review our Mobile Deposit Service Agreement at any time.
Security measures to prevent fraud and protect account information.

Your safety and security are our number one priority

Protect yourself when you bank and shop online. From Phishing and Pharming to malware and work-from-home scams, there are many online threats whose goal is to steal both your identity and your money. At Citizens, your safety and security is our number one priority. In fact, there are a number of ways to protect yourself from online fraud and identity theft:

How Citizens protects you:
- Customizable security alerts
- Password protected log-in
Learn More

Digital Wallets

Secure Processing:

When a payment is made in store or online, a token is generated, so your card number won't be stored on your device or with merchants

Convenient Purchasing:

Make in-store, online, or in-app purchases in seconds with just a tap of your phone or a click of a button

Zero Liability:

You'll also get all the benefits available including 24/7, fraud monitoring and Zero Liability protection³ for your Citizens debit or credit card

Learn More

Online and Mobile Banking FAQs

All account information entered and displayed through Mobile Banking is secure and encrypted using Secure Socket Layer (SSL) technology. We also protect information by using hardened connections called Firewalls. Only devices authorized to communicate with the mobile banking system can make a connection.

In addition, we require users to log into Mobile Banking with the same User ID and Password combination as Online Banking. The Mobile Banking app also certifies all devices before adding them to the list of supported devices to ensure that all transactions are fully encrypted and secure. Mobile Banking for retail customers is covered by our Online Banking Guarantee.

Have More Questions? Get more answers in our Full FAQs section.

*Wireless carrier fees may apply. Banking fees may apply.

¹ U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Data charges may apply.

² Mobile deposit eligibility requirements, deposit limits and other restrictions may apply.

³ Citizens Zero Liability policy covers U.S.-issued cards only. Does not apply to ATM transactions, PIN transactions not processed by Mastercard, or certain commercial card transactions. Individual provisional credit amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by your issuer based on factors such as gross negligence or fraud, delay in reporting authorized use, investigation and verification of claim and account standing and history. Cardholder must notify Citizens immediately of any unauthorized use. Transaction at issue must be posted to your account before provisional credit may be issued. For additional information, please visit our Citizens Zero Liability page.

Citizens Bank Mobile Banking App. You may download the Citizens Bank Mobile App allowing access to many of the same services and features available with your online banking service. You can view balances and activity for eligible credit and deposit accounts included in your online service. You may perform previously set up transfers between your Citizens Bank accounts or your existing external accounts. e-statements, transfer set-up and self-initiated services like stop payments are not available using your Citizens Bank Mobile Banking App.

Mobile Deposit account eligibility requirements, deposit limits and other restrictions may apply. Data use fees may apply.

Apple, the Apple logo, iPad, iPhone, Touch ID, Apple Watch, and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Android Wear and Google Play are trademarks of Google Inc.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.