Security

A fundamental element of safeguarding your confidential information is to provide protection against unauthorized access or use of this information. We maintain physical, electronic, and procedural safeguards that comply with federal guidelines to guard your nonpublic personal information against unauthorized access or use. Our employees are subject to a corporate code of ethics and other policies that require maintaining the confidentiality of customer information.

Citizens will continue to enhance and maintain prudent security standards and procedures to protect against unauthorized access or use of your nonpublic personal information and records. These security procedures also protect former customers and consumers who have applied for an account or service at Citizens for as long as the information is retained.

Citizens encourages you to help us protect your information and to keep your information accurate. If you suspect someone has made unauthorized transactions on your Citizens accounts, or if you believe that any information about you is not accurate, please call us at 1-800-922-9999. 

If you suspect fraud on a debit transaction specifically, you can initiate a claim right in the Citizens mobile app.

Citizens utilizes state-of-the art security technology to protect your data and transmissions over the Internet. Any application or enrollment forms on the Citizens website use Secure Socket Layer (SSL) technology to transfer your information across the Internet to us. This technology encrypts – or scrambles – the information you provide so it's virtually impossible for anyone other than Citizens to read it. We use this technology whenever confidential information, such as your account number or Social Security number is requested. However, in some cases we give you the option of sending information to us in an unencrypted mode. We will always inform you if we detect you are using a browser that does not support encryption.

If you send us email, we may retain the content of the email and your email address in order to respond to questions or concerns that you may have. To help secure transmissions, your emails to us should be sent using the "Email Us" page. Since we cannot ensure our response back to you is secure, we will not include nonpublic personal information such as account numbers or Social Security numbers in the response.

Although Citizens has taken these reasonable and appropriate measures to ensure that your personal information is secure, we cannot guarantee that the nonpublic personal information you provide will not be intercepted by others and decrypted. We are not liable for a breach of security that occurs for reasons outside our control.