Want more control over who sees your users' info in Canny? 🔒 We've updated our admin permissions to let you control who can access sensitive info in your Users tab. That means you can invite collaborators to Canny without sharing user info with them. Plus, we've made the "Manage teammates" permission free! This is great for anyone who manages admin roles but doesn't use other functionalities. They won't count as paid seats anymore. 🎉 Learn more in this post. https://bit.ly/4eXl7O4
Canny
Technology, Information and Internet
Work from anywhere, Remote 12,426 followers
Canny helps software companies keep track of customer feedback to make better product decisions.
About us
Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place so it’s easy to pull insights. Canny’s feature set includes public or private feedback boards, scoring features to see priority, public changelog, and more. Add Canny to your existing workflow using integrations like Intercom, Zendesk, Salesforce, Jira, Github, Slack, and more. We have over 900 customers including amazing companies like CircleCI, ahrefs, and ClickUp. We usually have open roles and they're all listed here! https://jobs.canny.io/
- Website
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https://canny.io
External link for Canny
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Work from anywhere, Remote
- Type
- Privately Held
- Founded
- 2015
Products
Canny
Product Management Software
Canny helps software companies keep track of customer feedback to make better product decisions.
Locations
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Primary
Work from anywhere, Remote, CA
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831 N Tatnall St
Wilmington, Delaware 19801, US
Employees at Canny
Updates
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When Canny first started, we didn’t have our roadmapping tools to help us manage our roadmap. We used spreadsheets and wished there was a template to simplify the process. We know that some companies don't need a roadmap tool (yet). That's why we created these templates. They'll help you: ✅ Organize ideas from your users ✅ Tie these ideas to your goals or OKRs ✅ Build better products If you're not ready for a roadmap tool, try these templates instead. 🌟 ⬇️ https://bit.ly/3tB96L4
Free product roadmap templates
go.canny.io
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Customer success is about helping your users get the most value from your product. Our co-founder Sarah Hum shared seven key elements of a winning customer success plan with Custify. Here are the exact steps you can take: 1. Build the foundation of customer success 2. Understand and segment your customers 3. Enhance customer interactions 4. Speed things up with technology and tools 5. Collaborate with other departments 6. Document your processes 7. Always keep improving Check out more in this blog post on Custify. ⬇️ https://bit.ly/4fh6c1i
7 key elements for a winning customer success plan - Custify Blog
custify.com
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App Store reviews can have great ideas for your product. Product reviews are full of feedback gems. Now, you can pull all that feedback straight into your Canny account with Autopilot’s AI. We’ve added ten new sources so you can catch every suggestion: • G2 • Capterra • App Store • Google Play • Trustpilot • Trustradius • Product Hunt • Salesforce AppExchange • WordPress • Shopify No need to search through each site separately. Autopilot will find all your feedback and add it to Canny for you! Connect your Canny account to a review source and get feedback in minutes. Not a Canny user? You can still try it with our Free plan. https://bit.ly/4bCugZN
Review sources on Autopilot | Canny Changelog
feedback.canny.io
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RIP manual work. Hello Canny Autopilot👋 🤖 Learn more in this video from Sarah, our co-founder. 👇 👀 #AI #productmanagement
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You likely rely on many teams to bring you user feedback. Support is one of the most important. On top of answering questions, support agents need to find time to pass on that feedback. Ideally, they submit those feature requests quickly and provide the full context. Sooner or later, some feedback will get missed – it's inevitable. That's where Autopilot steps in. If you can rely on AI to automate that task, just imagine how much time your support team can save. Try it for free! #AI #customersupport #featurerequest #feedback https://bit.ly/3Rl4QIP
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Canny reposted this
Ever wished you could read minds? Imagine knowing exactly what your customers think and need. 🧠✨ The voice of the customer (VoC) methodology helps you do just that! #VoC is about collecting and understanding customer feedback to improve your product. Here’s why it matters, according to Brosix CEO Stefan Chekanov: 💬 “VoC gives us real insights that help us create an even better customer experience. Without a nuanced understanding of our users, we’d be shooting in the dark, developing features without any real direction.” Adopt this mindset, and you’ll become the voice of the customer—a real champion of feedback and an advocate for your customers. 💪📈 Find out more in this comprehensive post by Canny. ➡️ https://lnkd.in/dcsVFVXz #CustomerFeedback #VoC #ProductManagement #CustomerExperience #CX #CustomerSuccess
How to use the voice of the customer methodology to build products customers love - Canny Blog
https://canny.io/blog
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When you dreamed of being a product manager...we bet you didn't dream of this: • Manually copy-pasting feature requests from Intercom to a spreadsheet • Sifting through 200+ lines of customer feedback, trying to find patterns • Building features no one ends up using What other tasks do you wish you could avoid? #productmanagement
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Calling all customer success managers and account executives! Canny can now notify you in Slack when your accounts give feedback. Never miss an important feature request again. This feature helps you: • Quickly reply to feedback • Know what your users want instantly • Build better relationships with clients See how it works in Canny. https://bit.ly/3XTvdcI
Slack DMs for account owners | Canny Changelog
feedback.canny.io
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Imagine having a 1:1 with a product management expert you admire. 🤩 Reading product management blogs is kinda like that. You can get the latest info, trends, and hot takes on current topics. Check out our favorite PM blogs, featuring: • Intercom • Product School • HubSpot • The Product Collective • Reforge • Product Talk by Teresa Torres • The Review by First Round Capital • Canny • Department of Product • Roman Pichler's blog • Product Coalition • Girls in Tech, Inc. • Drift, a Salesloft company Happy reading (link in comments). 🤓 💻