ANA Trainers
Stan Phelps
Stan Phelps, CSP® is the founder of StanPhelpsSpeaks.com, a consultancy that works with organizations to win the hearts of their customers and employees. Prior to becoming an author/speaker, Stan held leadership positions at IMG, adidas, PGA Worldwide Golf Exhibitions, and Synergy. At Synergy, he helped create brand experiences for leading brands such as KFC, Walmart, M&M’s, and Starbucks. His work today is focused on the value of customer experience as a competitive differentiator and the importance of employee engagement in building a strong corporate culture.
Stan is a TEDx Speaker, the author of 18 books, and a former Forbes contributor. He has taught as an adjunct professor of marketing at New York University and Manhattanville College. He is a Certified Speaking Professional and Virtual Master Presenter. Stan has a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina with his wife Jennifer and two teenage boys Thomas & James.
Workshops:
Building Differentiation Through Your Customer Experience Design (Full Day)
Effective Communication and Presentation Skills (Half Day)
Effective Communication and Presentation Skills (Virtual)
Effective Communication, Presentation and Storytelling Skills (Full Day)
Enhancing Wellbeing and Productivity in the Workplace (401) (Half Day)
Enhancing Wellbeing and Productivity in the Workplace (401) (Virtual)
Excelling Under Pressure – Leading Effective Teams (301) (BURST)
Excelling Under Pressure – Leading Effective Teams (301) (Half Day)
Excelling Under Pressure – Leading Effective Teams (301) (Virtual)
Excelling Under Pressure in Sales & Client Management (Half Day)
Excelling Under Pressure in Sales & Client Management (Virtual)
Journey-Mapping Your Customer Experience Design (Half Day)
Journey-Mapping Your Customer Experience Design (Virtual Open Enrollment)
Journey-Mapping Your Customer Experience Design (Virtual)
Leading Across the Generations (101) (Half Day)
Leading Across the Generations (101) (Virtual)
Leading Effective Teams Mastery Program
Maximize Productivity through Effective Employee Engagement (201) (Half Day)
Maximize Productivity through Effective Employee Engagement (201) (Virtual)