TotalAV Reviews

109,223  •  Excellent
TrustScore 4.5 out of 5

4.6

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Rated 1 out of 5 stars

Total adblock was working fine until…

Total adblock was working fine until the update. The adblocker is now not blocking ads.

My PC needed to be added to the new subscription I had paid for, for Totalav. They have taken another payment from my account without my permission.

27.07.2024
Despite the reply from Totalav, they are still trying to take another payment from my bank account!

Date of experience: July 25, 2024

Reply from TotalAV

Hello Kim,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical and billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

I love running this antivirus on my…

I love running this antivirus on my iPhone, iPad and MacBook because you really hardly notice it’s there until it’s done a scan and it tells you the result.
I think I’ve been using this for around 4 or so years now and overall I’m very happy with the way the program runs compared to others I’ve used in the past. I definitely use my gear with confidence while running this program and I would have no problem recommending it to others to use.

Date of experience: July 22, 2024

Rated 1 out of 5 stars

Scammers

This seems like an outright scam company . I just signed up after seeing they had nearly 5 stars on trust pilot on to not even be able to sign in after already paying . Then I read all the bad reviews . How can do many people say they have been scammed for $100s of dollars and it still be a nearly 5 stars . It doesn’t give me much confidence in trust pilots way of verifying reviews.

Date of experience: July 27, 2024

Reply from TotalAV

Hi Lisa,

I completely understand your concerns, and I want to assure you that we are a legitimate and trustworthy software company that values our customer's feedback.

We are committed to providing high-quality software and excellent customer service, and we understand that honest and unbiased reviews from our customers are crucial for maintaining our reputation and improving our products.

To ensure that all our reviews are genuine, we use third-party review platforms such as Trustpilot, that have strict verification processes and protocols in place. We also encourage our customers to provide detailed and honest feedback about their experiences with our software, whether positive or negative.

Additionally, we have a dedicated customer support team that is available to answer any questions or concerns you may have regarding our products or services.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

The best there is.

I have use Total AV for as long as I can remember. This is better than McCaffee or Norton? The both tried to defraud me?

Date of experience: July 28, 2024

Rated 5 out of 5 stars

I CHOSE YOUR COMPANY BECAUSE OF THE…

I CHOSE YOUR COMPANY BECAUSE OF THE PRICE, TDISCOUNT FOR THE SENIOR CITIZENS. I AM ON A FIXED INCOME AND YOUR STAFF WERE KIND ENOUGH TO EXPLAIN TO ME HOW IT WORKS AS I AM NOT TO CMPUTER LITERATE. YOUR STAFF WAS POLITE, FRIENDLY VERY KNOWLEGABLE AND VERY PATIENT.


Date of experience: July 22, 2024

Rated 5 out of 5 stars

User Friendly

I am new to the use of TotalAV and learned about it on recommendation from Kim Komando site. So far it is easy to use, informs me each time there is an issue and provides options for management. Compared to my previous product I am much more satisfied with TotalAV!

Date of experience: July 21, 2024

Rated 1 out of 5 stars

Got scammed out of 120€

Bought a 20€ AV Programm a year ago and cancelled my membership instantly. Now I got billed 120€ a year later with a subscription for 120€. There's no way to contact the support team. I can only put my credit card info in the ticket system but my money was taken out of my PayPal account. There is no way to contact anyone to get help to get my money back. Can't recommend.

Date of experience: July 27, 2024

Reply from TotalAV

Hi Noah,

Thank you for taking the time to share your feedback with us. Your feedback is valuable to us, and we appreciate your shared information.

We're here to help you with any questions or issues you might be experiencing. To provide you with the best support possible, we have specific channels for different types of inquiries.

For technical support, we offer assistance exclusively through our chat services. Our dedicated tech support team is available to address any technical issues you might be facing with our products or services. Whether it's troubleshooting, software problems, or configuration assistance, our chat support is equipped to handle these matters efficiently.

If you have billing inquiries or concerns, these queries can be handled via any channel type. Our billing experts are ready to assist you with any questions related to payments, invoices, account details, and other billing-related matters.

For your convenience, we invite you to visit our Help Center at help.totalav.com. You'll find a collection of informative articles that address common issues that our customers may encounter.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Kind regards,
TotalAV Customer Care Team

Rated 1 out of 5 stars

you are thieves


you stole $169. on my credit card.Ihave canceled total AV 3 years ago but you keep charging the amount without the service.I intend to send a letter to the Business Bureau about your fraud and I intend to put a message on Facebook telling them what you do also to other medias.I regret the day I bought your program.

Date of experience: July 25, 2024

Reply from TotalAV

Hello Gisele,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.

Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

I like the program

I like the program. I also use it on my IPad. It was recommended by my company. I like that it catches things that ordinary scans don't catch. I have confidence in Total AV and its protection. It has also blocked questionable sites which I like. I don't want to visit sites that might compromise my computer. I bought the program in May 2024 and I have not been disappointed.

Date of experience: May 15, 2024

Rated 2 out of 5 stars

Too Expensive as an Alternative.

As this was recommended by Samsung I thought it would be better than my current Norton 360. But although the offer seemed very good it would become far more expensive than my Norton service with all the necessary add on services, so I was very disappointed with it and that Samsung recommended it for Samsung users.

Date of experience: July 27, 2024

Rated 5 out of 5 stars

First to 3rd.

First, your credits online. 2nd, the speed and promptness of your apps. 3rd, my experience so far.

Date of experience: July 27, 2024

Rated 1 out of 5 stars

Scammers

I am sorry but I agree with the last review. This company are just as bad as any hackers are viruses you could get. You sign up and then cancel to ensure that you don't get automatically renewal. They then take £119.00. Last year was £19.00!!! and then your run around trying to get your money back. They have no email support no telephone support no chat support, just AI messages. They should provide pr-advice before taking peoples money.

Date of experience: July 25, 2024

Reply from TotalAV

Hello Neal,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.

Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

Useful!

TotalAV not only blocked the ads on my Safari/Chrome, android phone and iPad, they also provided virus scan! So I can don't need to buy separately from anothers

Date of experience: July 22, 2024