Data & Analytics

Exclusive: Automated Voice Agents are Hurting Customer Retention

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what…

Level Up Your Retail Loyalty Strategy with Smart Gamification

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023…

Striking the Balance Between Fraud Prevention and Seamless Customer Experiences

The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult consumers globally use digital…

Top 2024 Trends & Predictions Check-In

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report, a multi-media experience featuring insights from 15 of the…

Google’s Anti-Cookie Effort Crumbles; Privacy Efforts in Flux

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight….

How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx, UPS and USPS….

Solving the Challenges of All-AI Ecommerce Search with a Hybrid Approach

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend…

Kroger Enhances Picking Functionality with Robotic Automation

Kroger will implement advanced picking technologies from its long-time partner Ocado Group at fulfillment centers across its network, including greater use of…

Is it Time to Upgrade Your WMS to a Fulfillment Management System?

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies…

Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers

Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX varies greatly. While capabilities…

Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI

Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to be in, especially when…

GlassesUSA.com Leverages AI to Bring Online Eyewear Recommendations into Focus

GlassesUSA.com has long deployed a range of technologies, including computer vision and AR try-on technology, to streamline product discovery and provide better…

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