Effective customer service is a must for retailers, but it can be costly and resource-intensive. With the tight labor market, maintaining an army of agents is no easy task. However, a game-changer is here — generative AI.
This Customer Service Tech Guide unveils:
- The dynamic link between UX and CX, and how strategic investments can significantly slash service costs;
- Real-world achievements of AI-powered solutions in transforming customer support; and
- How AI, predictive analytics and customer data can work together to usher in a new era of exceptional service while drastically cutting costs.
