Buffer

The wait is over: Scheduling to Threads is now available in Buffer! 🧵✨ Start scheduling your threads and build your community with Buffer: buffer.com/threads

What a wonderful feeling! ✨ The best part? You can post or schedule to Threads and other platforms like X/Twitter, Instagram, TikTok, and LinkedIn all at the same time. Start saving time by planning your content with Buffer: buffer.com/threads

The traditional client services model is broken. It idolizes only the clients’ needs and wishes – and dehumanizes people on the ‘services’ side. The power dynamic is deeply harmful, and real (smart, amazing, dedicated) people suffer. I call this the ‘jump/how high’ model. It doesn’t have to be that way. A better model of true partnership is available. Partnership is the *only* model we say yes to at Forthright. That’s because I genuinely believe that great client services starts with a healthy account team. An account team who has the time and space to think strategically and deeply focus on the work. An account team whose identity is rooted in their communities and who rest and recharge regularly. The jump/how high model is where burnout happens. It’s where smart strategists become PR robots. The work doesn’t help people grow, or bring new perspectives. You become a vendor instead of a team together. I am so proud of this Buffer article. One way we do things differently at Forthright is charging more for work we perform outside of business hours. In the article, I talk about how we first introduced this policy to clients, the pushback we’ve gotten and how we use the policy as a barometer to see if we’ll be a good fit for an organization (or not). I’m excited to share it with you! 🚀 Thanks, Erin Greenawald, for the opportunity! https://lnkd.in/gKjqaw-i

We’re currently considering changing our PTO policy from unlimited (with a recommended 15 day minimum) to a more structured time-off policy. If you currently have or have ever had an unlimited vacation policy, how did it work for you? What are your thoughts on it?

Join us for an exclusive AMA with Karinna Briseno, a Technical Customer Advocate and Escalations Specialist on our Advocacy Team! 💙 Karinna has been at Buffer for 8 years! 🌍 She’s based in Orange County, California ✨ Some of Karinna’s hobbies are paddle-boarding, mixology, and pilates. 🏄♀️ She loves mixology, and learning how to create fresh new cocktails. 🍸 Ask Karinna anything about how she works or about her work! Here’s what Karinna has been working on lately: -Documenting trending issues, and & flagging up new bugs with Engineering & Product -Alpha testing new features prior to launches -An experiment to proactively help customers during the Instagram connection process -Documenting top API errors for Instagram and TikTok to provide troubleshooting steps for Advocates and customers -Weekly tracking of our NPS ratings & comments and proactively following up with customers -A book club initiative within Advocacy to help us elevate our customer support (she wrote a blog post about it here: https://buff.ly/3zItYTA) -Spoke at Support Driven (a customer support conference) on the topic of "Delivering Unreasonable Hospitality: Elevating Customer Support in Tech" 👇 How to Participate: In the comments below, drop any burning questions you have about her role in the Advocacy team, escalations, or about working at Buffer in general and Karinna will be replying to all of your comments! #AMA #customersupport #customeradvocacy

Leadership Reminder: Trust Your Team Two weeks ago, as I was about to leave for vacation, I started typing a message to the Buffer PM team: 'While I'm out, remember to...' Then I stopped. They already know this. I realized I could just go on vacation without any parting words. I am grateful to Amanda Marochko, Brandon Lucas Green, Diego Sanchez, Nathan Nannenga, and Martin Gloeckle (my design lead partner) for their stellar work, especially for integrating with Threads. ❤️ The best teams don't need "while I am out..." notes. They excel when given trust and autonomy. #Leadership #TrustYourTeam"

Analytics are now available for LinkedIn personal profiles connected to Buffer! 📊 Head over to your sent posts in the Publishing tab to see the number of likes and comments for your LinkedIn posts. We’re excited to be able to provide more analytics to help you fine-tune your content, and are working to add even more in-depth analytics for LinkedIn personal profiles — stay tuned for updates!

We’re hosting a webinar all about Threads tomorrow with Etienne Blanc, Product Marketing Manager at Threads! Join us at 1 p.m. ET. Be sure to sign up here: https://buff.ly/3XKbYlX

I'm testing out LinkedIn Profiles Analytics at Buffer, a brand new feature I've been working on the last few days. If you see this one - hit a like or leave me a comment, I'll appreciate it for my tests :)