We don’t store words or the rules that tell us how to manipulate them. We don’t create representations of visual stimuli, store them in a short-term memory buffer, and then transfer the representation into a long-term memory device. We don’t retrieve information or images or words from memory registers. Computers do all of these things, but organisms do not.
I hereby dub this Snook’s Law:
Any working system can become invisible to the point where the system loses value because it’s working.
Tammy takes a deep dive into our brains to examine the psychology of web performance. It opens with this:
If you don’t consider time a crucial usability factor, you’re missing a fundamental aspect of the user experience.
I wish that more UX designers understood that!
I concur:
Just because a user interface uses 3D-buttons and some shading doesn’t mean that it has to look tacky. In fact, if you have to make the choice between tacky-but-usable and minimalistic-but-hard-to-use, tacky is the way to go. You don’t have to make that choice though: It’s perfectly possible to create something that is both good-looking and easy to use.
Humans are allergic to change. And, as Jeremy impressively demonstrated, we tend to overlook the changes that happen more gradually. We want the Big Bang, the sudden change, the headline that reads, “successful nuclear fusion solves climate change for good.” But that’s (usually) not how change works. Change often happens gradually, first very slowly, and then, once it reaches a certain threshold, it can happen overnight.
Taken together, these flaws make LLMs look less like an information technology and more like a modern mechanisation of the psychic hotline.
Delegating your decision-making, ranking, assessment, strategising, analysis, or any other form of reasoning to a chatbot becomes the functional equivalent to phoning a psychic for advice.
Imagine Google or a major tech company trying to fix their search engine by adding a psychic hotline to their front page? That’s what they’re doing with Bard.
Pessimism always sounds smarter than optimism because optimism sounds like a sales pitch while pessimism sounds like someone trying to help you.
I usually hate these kinds of lists of bumper-sticker aphorisms but some of these have me pondering my own work, like this one:
People learn when they’re surprised. Not when they read the right answer, or are told they’re doing it wrong, but when they experience a gap between expectations and reality.
Or this:
There are two types of information: stuff you’ll still care about in the future, and stuff that matters less and less over time. Long-term vs. expiring knowledge.
We’re all LARPing on LinkedIn.
The evolution of affordances on the web:
The URL for a page goes at the top. Text appears in a vertically scrolling column. A dropdown menu has a downward-pointing triangle next to it. Your mouse cursor is a slanted triangle with a tail, and when you hover over a link it looks like Mickey Mouse’s glove.
Most of these affordances don’t have any relationship to the physical characteristics of the interaction they mediate. But remove them from a website, application, or interface, and users get disoriented, frustrated, and unproductive.
A great explanation of the curse of knowledge …with science!
(This, by the way, is the first of 100 blog posts that Matthias is writing in 100 days.)
I wrote something recently about telling the story of performance. Sue Loh emphasis the importance of understanding what makes people tick:
Performance engineers need to be an interesting mix of data-lovers and people-whisperers.
This is very open and honest. Thank you for writing it, Zell.
A thousand likes doesn’t look much bigger than one, and this becomes important when considering the form of negativity on social media.
There is no feature for displeasure on social media, so if a person wants to express that, they must write. Complaints get wrapped in language, and language is always specific.
There seems to be a tendency to repurpose existing solutions to other people’s problems. I propose that this is the main cause of the design sameness that we encounter on the web (and in apps) today. In our (un)conscious attempts to reduce the effort needed to do our work, we’ve become experts in choosing rather than in thinking.
A very thoughtful piece from Stephen.
When we use existing solutions or patterns, we use a different kind of thinking. Our focus is on finding which pattern will work for us. Too quickly, we turn our attention away from closely examining the problem.
This is a fascinating story of psychological manipulation and internal politics. It leaves me feeling queasy about the amount of power wielded by individuals in one single organisation.
I have no doubt that showing just the top outrageous tweets leads to more engagement. If you’re constantly hitting people with outlandish news stories they’ll open the app more often and interact and post about what they think so the cycle continues.
Honestly, cryptocurrencies are useless. They’re only used by speculators looking for quick riches, people who don’t like government-backed currencies, and criminals who want a black-market way to exchange money.
Bruce Schneier on the blockchain:
What blockchain does is shift some of the trust in people and institutions to trust in technology. You need to trust the cryptography, the protocols, the software, the computers and the network. And you need to trust them absolutely, because they’re often single points of failure.
In isolating your body but simultaneously trying to simulate your body’s natural state — natural head movements are echoed in the game world, but your actual head is still trapped inside what amounts to an ergonomically considerate box cutting you off from the world — VR puts you in a place where everything reminds you of your body’s limitations. Every time I see some disembodied ping pong paddle waving around in front of me mimicking my real hand movements, every time I see a mech pilot’s legs locked in place in a cockpit I can freely look around, the effect is the same. All I can think about is how, in this virtual world, the only thing that actually exists is me. My body is trapped, but my ego feels immortal, immoveable.
This talk from Peter—looking at the long zoom of history—is right up my alley.
Enumerating the anti-patterns that cause serious user experience issues that don’t get nearly enough attention:
While such intrusions can be a source of irritation or even stress for many people, they may be complete showstoppers for people with anxiety or panic disorders.
I’m looking forward to reading the follow-up post.
(I was going to say I was anxiously awaiting the follow-up post but …never mind.)