Optimizely Web Experimentation is foundational for larger businesses
May 01, 2024

Optimizely Web Experimentation is foundational for larger businesses

Audrey Ortiz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimizely Web Experimentation

Optimizely Web Experimentation hosts a myriad of features relevant for experimentation and A/B testing. The tool itself is regarded as a market leader and certainly performs as such--though like any software--it isn't without its own bugs. That being said, Optimizely Web Experimentation's greatest strength is its maturity in the testing/experimentation space. We have been able to leverage the expertise of Engineers, System Architects, Project Managers, Strategists, on top of the normal account manager. Optimizely Web Experimentation seeks approval on a very personal level by having that 1:1 attention that smaller companies may not be able to provide. With Optimizely Web Experimentation, we're about to test hypotheses against our target audience to ensure optimal business impact. Any sort of development work is safeguarded because of our testing processes. We are able to identify what development work is worth pursuing and what isn't based on the experiment results deployed by their platform. That being said, we also utilize agency resources to increase velocity and time to test. Their RapidX add-on allows clients to take advantage of seasoned Optimizely developers and project managers who can assist with maintaining strict timing when it comes to designing, engineering, launching, and even analyzing results.

Pros

  • A/B Testing
  • Experimentation
  • Personalization
  • Strategy
  • Professional Services

Cons

  • Heatmaps
  • User Recordings
  • Dashboards and better reporting
  • Increased Conversion Rate
  • Increased Closed Won
  • Reduction in Business Waste
Optimizely Web Experimentation's visual editor is handy for non-technical or quick iterative testing. When it comes to content changes it's as easy as going into wordpress, clicking around, and then seeing your changes live--what you see is what you get. The preview and approval process for sharing built experiments is also handy for sharing experiments across teams for QA purposes or otherwise.
The largest thing is that we've had an excellent experience working with Optimizely Web Experimentation's team of people. While competitors may have a novel solution that leverages the hottest in LLM/AI/or what have you, Optimizely Web Experimentation's approach has been tried and true, and has yet to be disrupted. As far as what's on the market, I think that if companies are limited by budget, definitely choose what is beneficial for your team size and business impact. Some of the smaller solutions focus purely on editor level solutions, which may be helpful for smaller teams. It's worth the cost increase to go with experience.

Do you think Optimizely Web Experimentation delivers good value for the price?

Yes

Are you happy with Optimizely Web Experimentation's feature set?

Yes

Did Optimizely Web Experimentation live up to sales and marketing promises?

Yes

Did implementation of Optimizely Web Experimentation go as expected?

Yes

Would you buy Optimizely Web Experimentation again?

Yes

Optimizely Web Experimentation has a higher sticker price than some of its competitors. While this is true, you're buying an industry leader with tremendous experience in working with clients for years. Initially, with our Conversion Rate Optimization program, we were wow'd and cajoled into trying the hot bleeding edge features that some newer companies might call AI/algorithmic models-- these are otherwise known as Multi-Armed Bandit campaigns, which isn't a new thing. That being said, contracting and fully utilizing Optimizely Web Experimentation's suite of features, professional services, and more may be cost prohibitive for smaller companies. Once a CRO program reaches maturity Optimizely Web Experimentation can scale for larger teams where more advanced can utilize server side tests exclusively for seamless experimentation.

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