Extremely good on workflow monitoring and handy reporting tools
Overall Satisfaction with JIRA Software
JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single or multiple department. It solves the hassle of tracking and documenting our activities and it also enables us to summarize progress and generate reports easily.
Pros
- JIRA does particularly well on tasks and activities tracking.
- It allows users to easily incorporate supporting documents with various formats.
- Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
Cons
- Sometimes the software is unresponsive
- I also experiencing some bug occasionally
- Comments are viewed and order historically, hence it's difficult to have context if commenting on older comments
- JIRA has a significant impact on reducing communication latency.
- It also helps with team collaboration.
- The reporting tools can generate useful information to monitor activity progress.
JIRA has a great support and a heap of documentation to fast-forward users to learn the software. It also has agile development capability which is a must to have feature in our organization. Active directory integration is also very handy. Especially the capability for bugs and defects tracking have made JIRA become superior compared to similar software. Ultimately the reporting tools are conveniently easy to use and very useful.
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