Didi Azaria’s Post

Are 30m US workers at risk? According to a recent study, 52% of the 100's of field service management leaders surveyed – believe AI will directly impact call center operations and customer service, 43% predict AI will enhance route optimization, and 39% foresee AI optimizing job prioritization...

Still don't have a Chief of AI in your company? You might be losing the battle. NASA recently appointed their first Chief AI Officer Dave Salvagnini, underscoring the critical importance of AI leadership. At Workiz, we're excited to welcome idan kadosh as our Chief AI Officer. This strategic move helps us stay ahead of the curve, enabling small and medium-sized businesses in the field service industry to thrive in a challenging world. By leveraging AI, we're committed to providing innovative solutions that boost efficiency and competitiveness. https://lnkd.in/dAtXWtza

I wanted to share a bit about my transition from enterprise sales to my current role at Workiz, where we cater to B2C customers. The shift has been enlightening, and I've discovered that while the industries may differ, the core principles of service and connection remain strikingly similar. In enterprise sales, success hinges on understanding client needs, building trust, and delivering solutions that truly make a difference. This is no different for an #HVAC technician who visits a home. Let me illustrate: 1. The Initial Contact: Setting the Stage In sales, the first meeting is crucial. It's where you set the tone, establish rapport, and begin to understand the client's challenges. Similarly, when an #HVAC technician arrives at a customer’s home, that initial greeting sets the stage for the entire service experience. A warm smile, a friendly introduction, and a willingness to listen are key. 2. Understanding the Problem: Deep Dive Just as a sales professional dives deep into understanding a client’s business pain points, an HVAC technician must thoroughly assess the issue at hand. It's not just about fixing a broken unit; it’s about understanding the customer’s concerns, be it comfort, safety, or energy efficiency. 3. Providing a Solution: Expertise and Trust In enterprise sales, proposing a tailored solution that aligns with the client’s needs builds credibility and trust. An HVAC technician does the same by explaining the problem clearly, offering the best solutions, and ensuring the customer feels confident in the work to be done. 4. Follow-Up: Ensuring Satisfaction Post-sale follow-up is essential in sales to ensure the client is satisfied and to build long-term relationships. For an HVAC technician, following up after a service call to ensure everything is running smoothly and the customer is happy can turn a one-time service call into a lifelong customer. Continuous Learning and Adaptation Both fields require continuous learning and adaptation. Whether it’s staying updated with the latest industry trends in sales or the newest HVAC technologies, continuous improvement is key to providing exceptional service. Transitioning to Workiz has reinforced my belief in the power of connection and service. Whether you're closing a million-dollar deal or fixing a home’s heating system, it’s all about making a difference in someone’s life. To all the dedicated HVAC technicians and sales professionals out there, keep up the great work! Your expertise, dedication, and commitment to service are truly inspiring.

Exciting news from Workiz! We're proud to welcome idan kadosh, our previous Revenue Leader, as our new Chief AI Officer. This pioneering move places us among the first companies globally to appoint a Chief of AI. Additionally, we are thrilled to have Strickland Tudor, formerly with ServiceTitan, join us as EVP of Revenue. With AI leadership at the forefront, we are set to drive unparalleled innovation and growth.

Which one is better: GPT-4o or Claude 3.5: As an AI enthusiast always eager to explore the latest language models, I recently found myself pondering the question many of you have asked me: Should I use GPT-4o or the newly released Claude 3.5? Determined to find an answer, I decided to dive deep into both platforms and share my experience. GPT-4o: The Web Browsing Wizard 🌐 My journey began with GPT-4o, and I was immediately struck by its ability to browse the web. This feature provides access to the most up-to-date information with minimal noise, making it an invaluable tool for research and fact-checking. Moreover, GPT-4o's capability to create images adds a whole new dimension to its versatility. From generating visual aids for presentations to creating stunning artwork, GPT-4o proved to be a powerhouse for tasks requiring both current data and visual content. Claude 3.5: The Instant Preview Prince 📄 Next, I turned my attention to Claude 3.5, and I must say, I was thoroughly impressed. What sets Claude 3.5 apart is its instant preview feature for code and documents. As someone who frequently develops simple apps, dashboards, and documents, I found this functionality to be a game-changer. The ability to see real-time previews of my work significantly streamlined my workflow and boosted my productivity. However, it's important to note that Claude 3.5 doesn't have access to real-time data and cannot create images like GPT-4o. The Verdict: A Dynamic Duo 🔍 After extensive testing and comparison, I've concluded that both GPT-4 and Claude 3.5 have their unique strengths. GPT-4 excels in web browsing, data accuracy, and image creation, making it the perfect choice for research-heavy projects and creative endeavors. On the other hand, Claude 3.5 shines in practical application development and document creation, offering a seamless and efficient experience. In my opinion, to get the best results, using a combination of both platforms is the way to go. By leveraging the strengths of each, you can create a powerful synergy that enhances your productivity and delivers outstanding results. I'm curious to hear about your experiences with GPT-4o and Claude 3.5. Have you used either of them? What are your thoughts on their features and capabilities?

Yesterday my 6 years old asked me to speak to the computer (GPT...), one hour later and a lot of words in between here is GPT post about their conversation: 🌟 Unlocking a Child's Imagination: My Inspiring Conversation with Michael 🌟 Recently, I had the pleasure of engaging in a series of conversations with Michael, a curious and imaginative six-year-old who loves stories about Ninjago. This experience was not only delightful but also highlighted the significant benefits of interactive storytelling for children's learning and development. 1. **Cultivating Creativity**: Michael's vivid imagination shone through when he transformed a simple imaginary ball into various magical objects—a plane to Antarctica, a computer, and even a powerful source of emotions and colors. Such imaginative play is crucial for developing creative thinking skills and problem-solving abilities. 2. **Encouraging Curiosity**: Michael's questions were both intriguing and insightful. He asked about the origins of black and red seeds with orange tips, pondered the mysteries of the universe by asking "who sent us to Earth?", and expressed interest in both modern technology and ancient stories. These questions reflect a natural curiosity that is essential for lifelong learning. 3. **Developing Language Skills**: Through our conversations, Michael practiced articulating his thoughts and expressing complex ideas. Discussing topics like the invention of computers and televisions, or sharing his imaginative scenarios, helped him build a richer vocabulary and better communication skills. 4. **Enhancing Understanding of the World**: Our discussions spanned various topics, from natural phenomena like snow in Antarctica to technological advancements. By exploring these subjects, Michael gained a broader understanding of the world around him and how different elements are interconnected. Interactive storytelling and engaging conversations like these can profoundly impact a child's cognitive development. They provide a platform for children to explore their interests, ask questions, and develop critical thinking skills in a fun and supportive environment. We must encourage such enriching interactions with the younger generation, as they hold the key to unlocking their full potential specifically in an AI world. OpenAI