We all know that in the age of AI, data security is top of mind for consumers. While data security is nothing new, the growing use of AI across every industry amplifies how necessary it is to protect customer data. If retailers want to take advantage of the powerful headless commerce model, they need to ensure that they’re prioritizing the topmost concerns among consumers. Check out our breakdown of this industry challenge in our blog linked below: https://lnkd.in/dgVx_ZPn #Blog #Talkdesk #CCaaS
Talkdesk
Software Development
San Francisco, CA 196,718 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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How did Collins Community Credit Union reduce abandoned calls by 50%? By using Talkdesk Customer Experience Analytics in their contact center stack! With this AI-powered tool, the #CCCU team learns about customer sentiment in real-time and uses that information to train agents into top performers. What other powerful features does Talkdesk Customer Experience Analytics have? We'll break it down on day 16 of our 100-day-long AI adventure: 🔎 Interaction analytics and sentiments to surface key conversation moments and discern customer intent 👂 Real-time sensors and automation to proactively identify customer issues 24/7 👀 Live dashboards to gain a wholistic perspective of your contact center 🧠 Built-in business intelligence to make effective, data-driven decisions Ready to learn more? Check out our interactive, self-guided demo via the link below: https://lnkd.in/gJRpquJf #100DaysOfAI #CX #Demo #Talkdesk #CCaaS #Analytics #CustomerExperienceAnalytics
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Do you have what it takes to be a CX Innovator Award winner? Nominate your team today! To inspire you, check out our 2023 EMEA CX Innovator Award winner, Pogust Goodhead. Why did they win? Because they used our powerful, AI-powered platform to boost operational efficiency and reduce workforce costs by $750,000 annually! If you think your team has what it takes, submit a nomination to this season’s CX Innovators awards via the link below: https://lnkd.in/gqgZ9YCK #CXInnovatorsAwards #EMEA #Talkdesk #AI #ArtificialIntelligence #ROI #CCaaS #Cloud #Saas #Award
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Transformez votre centre de contact avec l'IA générative ! 🚀📞 Selon les données collectées dans notre dernier rapport, les utilisateurs de l’IA générative signalent : - Une hausse de la productivité des téléconseillers - Une meilleure déviation vers le self-service - Une augmentation des scores clients. N'attendez plus. Découvrez comment bénéficier des nouvelles technologies dans notre rapport exclusif : https://bit.ly/4dhTNsV #Talkdesk #IA #Centredecontact #Innovation #KPI
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¡Transforma tu contact center con IA generativa! 🚀📞 Según los datos obtenidos en nuestro último informe, los usuarios de IA generativa reportan: - Un aumento de la productividad de los agentes del centro de llamadas - Una mejor desviación hacia el autoservicio - Un aumento de la puntuación de los clientes. No espere más. Descubra cómo puede sacar provecho de las nuevas tecnologías en nuestro informe exclusivo:https://bit.ly/3SoAAgn #Talkdesk #IA #Centrodecontacto #Innovación #KPI
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Throwback to our very first episode of Talkdesk Talks with our President and COO, William Welch! Hosted by our wonderful VP of People, Elizabeth Kowal, this episode focuses on Bill's insights, learnings, growth, and impressions garnered during his first at Talkdesk. Additionally, the two touch on the importance of transparency, authenticity, and seizing opportunities, and why those characteristics can define high-quality leadership. Whether you're a prospective employee, customer, or industry enthusiast, you won't want to miss out. Watch the full video via the link below: https://lnkd.in/gf7sP6Kt #TalkdeskTalks #Talkdesk #Podcast #President #COO #Video #Leadership #CCaaS
Talkdesk Talks—Insights from Bill Welch, President and Chief Operating Officer
https://www.youtube.com/
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AI is shaping customer service, but responsible and ethical AI implementation should be at the forefront of every organization’s digital transformation, no matter what. We want to ensure contact centers are fair and secure platforms to deliver the best customer experiences to people around the globe. With that in mind, we do believe responsible use of AI is a win-win situation for both businesses and customers, and we want to show you how to execute your AI goals ethically and effectively. On day 15 of our 100-day-long AI celebration, learn how to deliver AI-powered customer service that is efficient, personalized, and secure while maintaining transparency, fairness, and trust. Check it out in our Guide to Responsible AI, linked below: https://lnkd.in/gy-RAUxs #Responsible #AI #Guide #eBook #Learning #100DaysOfAI #CCaaS #Cloud #SaaS #Ethics #ArtificialIntelligence
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Omni Talk Retail recently sat down with Michael Klein, our Director of Retail Product Marketing to discuss how AI and emerging technologies are modernizing customer service and the customer experience in retail! Some of the things they covered included: 🤖 How AI can enhance, rather than replace human agents 🌐 How unifying data and content across all systems empowers agents 💰 Why retailers should care about the revenue generated via customer service interactions 📈 Why contact centers should be viewed as revenue drivers rather than cost centers 📍 Examples from our customers, including Serta Simmons Bedding, LLC and On To quote Michael: "We need to think about the contact center agent no different than we think about the store associate and how they engage with consumers." See why via the links below: Apple Podcasts | https://lnkd.in/g99hXh85 Spotify | https://lnkd.in/gUT738ma Amazon Music | https://lnkd.in/gbwJF5Nr YouTube | https://lnkd.in/ekUnXc7V Omni Talk Website | https://lnkd.in/eMpvyQk5 Thanks for having us on Chris Walton and Anne Mezzenga! #Podcast #Talkdesk #Retail #Marketing #Learning #CCaaS #CS #CX
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What could your business do with 1000 extra hours per month? When we started working with the largest moving company in America, we asked them that exact question. Here is their answer: ⏱️ After-call work reduced from 173 seconds to 27 seconds immediately after deployment 💪 Call length shortened by 2.5 minutes resulting in more than 1,000 hours of manual work saved monthly 🤯 Agents are free to do their job, handle customer challenges, and improve CSAT If that kind of time savings could have a massive impact on your organization's bottom line, it's time to learn more about Talkdesk. See how Tiago Paiva, our CEO, breaks down the numbers below: #Talkdesk #Moving #Customer #CaseStudy #ROI #CCaaS
The largest moving company in the US has saved more than 1,000+ hours per month by adopting Talkdesk Copilot. 📉ACW (after call work) reduced from 173 seconds to 27 seconds, immediately after deployment. 🏪At ~25k calls per month, ~2.5 minutes saved per call results in 1,000+ hours of tedious work saved every single month. 📈1,000+ hours of work that is now automated by Copilot that allows agents to focus on more important tasks that improve CSAT. Learn more about Talkdesk Copilot here: https://lnkd.in/gT3V-p57 #Talkdesk #Copilot #ROI #Automation #Productivity
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With Talkdesk, you can now uncover the insights hidden in your contact center interaction data and pinpoint the underlying issues causing poor customer experiences with generative AI! If that sounds interesting, you can take it a step further by infusing these capabilities into AI-powered quality management that can automatically evaluate all agent interactions and surface insights to turn every agent into a top performer! Martin Lampman, the Director, Customer Support Operations at BCLC, had this to say about our powerful platform: "When we first started enhancing our tech stack and getting more insight, our customer experience scoring was in the mid to low 80s. Implementing what we learned with Talkdesk speech analytics and sentiment analysis, we crept up to the 85–88 range, and with the infusion of AI we have surpassed the 90 mark.” To see how BCLC is leveraging Customer Experience Analytics to improve customer satisfaction scores, watch the video by clicking below, and give us a follow to join us for our 100 Days of AI journey. Learn more here: https://lnkd.in/gYV5VdbR #Talkdesk #Video #BCLC #BritishColumbia #Customer #CaseStudy #CCaaS #AI #100DaysOfAI