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Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
United Defense
Technology & Operations Magazine ArticleAchieve better overall security by funding joint projects between physical and IT security departments. -
Like It or Not, More Employees Are Using Their Own Devices
Technology & Operations VideoIt seems to pay off, even when companies ban it. -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
A CEO’s Common Sense of CIM: An Interview with J. Tracy O’Rourke
Hiring and recruitment Magazine ArticleAccording to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […] -
Boost Your Resistance to Phishing Attacks
Technology & Operations Magazine ArticleSimple changes to employee training can improve results. Plus: How to push past an ultimatum, the case for acquiring during a downturn, a vote for generalists,... -
Ransomware Attacks Are Spiking. Is Your Company Prepared?
Cybersecurity and digital privacy Digital ArticleThey’re up 150% in 2020 — and growing even faster in 2021. -
IT Outsourcing: British Petroleum's Competitive Approach
Technology & Operations Magazine ArticleIn 1993, BP Exploration Operating Co. Ltd., the $13 billion division of British Petroleum Co. that explores for and produces oil and gas, outsourced all... -
Using AI to Make Knowledge Workers More Effective
Collaboration and teams Digital ArticleHumans and machines can make each other better. -
Using Remote Monitoring to Reduce Hospital Visits for Cancer Patients
Innovation Digital ArticleA pilot at Memorial Sloan Kettering shows promising early results. -
Why Data Breaches Don't Hurt Stock Prices
Technology & Operations Digital ArticleLessons from Home Depot, Sony, and more. -
Organizing for High-Tech Marketing
IT management Magazine ArticleFor many established companies, becoming more effective marketers is a matter of fine tuning—increasing expenditures on promotion and advertising or reorganizing the sales force. For high-technology companies, becoming effective marketers is often a matter of starting from scratch. Such companies typically derive their initial strength from the innovations provided by the research and development function. […] -
Customer-Tracking Technology Can Work Without Being Creepy
Customer experience Digital ArticleIf you do it right, you’ll strengthen your relationships. -
Getting AI to Scale
Technology and analytics Magazine ArticleDon’t try to change everything at once, but do begin with something important. -
Signs of the Times
IT management Magazine ArticleA history of the user icons on our phones and computers -
The Sexiest Job of the 21st Century is Tedious, and that Needs to Change
Technology & Operations Digital ArticleWe're wasting the skills of our most talented data scientists. -
How Machine Learning Can Help Identify Cyber Vulnerabilities
Strategy & Execution Digital ArticlePutting the burden on employees isn't the answer. -
The Bash Bug Is a Wake-Up Call
Risk management Digital ArticleBusiness and government need to join forces to anticipate and defend against cyber attacks. -
Information Technology and the Board of Directors
Technology & Operations Magazine ArticleEver since the Y2K scare, boards have grown increasingly nervous about corporate dependence on information technology. Since then, computer crashes, denial... -
CRM Done Right
Sales & Marketing Magazine ArticleDisappointed by the high costs and elusive benefits, early adopters of customer relationship management systems came, in the post dot-com era, to view...
- SPONSOR CONTENT FROM ALTERYX
Why IT Leaders Should Take a Franchise Approach to Data Management
IT management Sponsor ContentSponsor content from Alteryx. -
The Chair of Honeywell on Bringing an Industrial Business into the Digital Age
Technology and analytics Magazine ArticleThe company’s digital transformation enabled it to navigate the challenges of recent years. - SPONSORED CONTENT FROM Wipro
Industry Clouds Become Catalyst for Transformation
IT management ResearchWhite Paper Sponsored By Wipro -
How to Red Team a Gen AI Model
AI and machine learning Digital ArticleThe harms that generative AI systems create often differ from other forms of AI in both scope and scale. -
How the Cloud Is Changing Data Science
Analytics and data science Digital ArticleHere’s what leaders need to know in this shifting landscape. -
How Companies Think About Data
Data management Digital ArticleUnderstanding the fundamentals of using data. -
What’s Lost When Data Systems Don’t Communicate
Technology and analytics Digital ArticleIs “disconnection debt” costing your company? - SPONSOR CONTENT FROM AMAZON BUSINESS
Create Smart Business Buying Efficiencies With Integrations
Digital transformation Sponsor ContentSponsor content from Amazon Business. - SPONSOR CONTENT FROM UNISYS
Personalize Your IT Service Delivery With Persona Mapping
IT management Sponsor ContentSponsor content from Unisys. -
The Value of Digital Transformation
Technology and analytics Digital ArticleA team at McKinsey tracked the performance of 80 banks over four years to identify exactly how their transformation efforts paid off — and how others can follow suit. -
What Is Responsible Computing?
Business and society Digital ArticleA practical framework to help companies understand the environmental, social, and ethical impacts of how they use technology. - SPONSOR CONTENT FROM MICROSOFT X AMD
Enhance Your Geo-Distributed Apps with Networking Services that Go the Distance
IT security management Sponsor ContentSponsor content from Microsoft x AMD. -
Managing the Risks of Generative AI
AI and machine learning Digital ArticleGuidelines for companies as they implement the next generation of AI tools. - SPONSORED CONTENT FROM Intel
The Strategic Importance of a PC Refresh
IT security management ResearchWhite Paper Sponsored By Intel -
What It Takes to Sell Cloud-Based Software to the U.S. Government
Cybersecurity and digital privacy Digital ArticleComplying with FedRAMP is worth the investment. -
Boards Are Having the Wrong Conversations About Cybersecurity
IT management Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn’t enough to drive better preparedness. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
IT management Digital ArticleTakeaways from a survey of more than 800 customer service reps. - SPONSORED CONTENT FROM HCLTech
Device as a Service: The Organizational Uniter
Technology and analytics ResearchWhite Paper Sponsored By HCLTech -
Is Your Board Prepared for New Cybersecurity Regulations?
IT security management Digital ArticleA proposed SEC rule would require companies to disclose their cybersecurity governance capabilities. - SPONSORED CONTENT FROM Broadcom Software
Taming IT Complexity through Effective Strategies and Partnerships
Digital transformation ResearchResearch Report Sponsored By Broadcom Software
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Deals on Wheels Inc., Discussion Questions
Leadership & Managing People Case Study5.00View Details Discussion questions for case BAB372. -
IBM: Ordering Midrange Computers in Europe
Technology & Operations Case Study11.95View Details IBM Europe is trying to expand business-to-business (B2B) efforts with its large distributors of midrange systems. These efforts aim to automate many... -
Deals on Wheels Inc., C & D Supplement, Guide to Warranty Data in Excel
Leadership & Managing People Case Study5.00View Details Supplement to BAB387. -
Slingshot Technology, Inc. (B)
Innovation & Entrepreneurship Case Study5.00View Details Slingshot Technology Inc. (STI) is a privately held software start-up founded in 1995 focused on identifying emerging spaces in the IT services industry... -
Codelco Copper Mines
Technology & Operations Case Study11.95View Details Codelco was a Chilean copper-mining company, widely considered to be one of the most professionally managed firms in South America in spite of the fact... -
Enterprise Architecture as Strategy: Creating a Foundation for Business Execution
45.00View Details Does it seem you've formulated a rock-solid strategy, yet your firm still can't get ahead? If so, construct a solid foundation for business execution--an... -
The Indian Railway Catering and Tourism Corporation: The Data Monetisation Tender
Management Case Study11.95View Details The Indian Railway Catering and Tourism Corporation (IRCTC) handles all online and mobile ticketing for the Indian Railways, the largest passenger carrier... -
Customer Relationship Management at Capital One (UK), Condensed
Sales & Marketing Case Study11.95View Details Capital One, a credit card company, has built its business on a strategy with a clear customer focus: The company systematically gathers and analyses... -
Hrad Technika
Technology & Operations Case Study11.95View Details Examines a struggling IT outsourcing project from the perspective of the IT services provider--Hrad Technika. When used in conjunction with Tegan c.c.c.... -
IPremier Co. (B): Denial of Service Attack
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
What's Your Digital Business Model?: Six Questions to Help You Build the Next-Generation Enterprise
Strategy & Execution Book32.00View Details Digital transformation is not about technology--it's about change. In the rapidly changing digital economy, you can't succeed by merely tweaking management... -
Savage Beast (A1)
Innovation & Entrepreneurship Case Study11.95View Details For several months, things had been spiraling downwards at Savage Beast, the music-recommendation company started three years before by Tim Westergren.... -
Shoppers Stop Limited: Developing Sense-and-Respond Capabilities (A)
Technology & Operations Case Study11.95View Details In January 2013, the chief executive officer and the department heads of Shoppers Stop Limited, India's largest department store chain, met to discuss... -
Air Canada: Flying High with Information Technology
Technology & Operations Case Study11.95View Details By covering information technology (IT) management at Air Canada over two decades, this case illustrates the process of alignment between IT and business... -
Deals on Wheels Inc., A & B Supplement
Leadership & Managing People Case Study5.00View Details Supplement to case BAB372. Students tend to think they know what a business is - after all, they are avid consumers. This case helps them understand what... -
Slingshot Technology, Inc. (C)
Innovation & Entrepreneurship Case Study5.00View Details Supplements the (A) case. -
Xerox (Hong Kong): Sales Activity Management Process (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
The Qadri Group: Innovating in Family Business
Innovation & Entrepreneurship Case Study11.95View Details Director Operations at the Qadri Group (QG), Asim Qadri, has to understand and present to the family council, a plan on how to formalise family values... -
Connor Formed Metal Products
Technology & Operations Case Study11.95View Details Connor Formed Metal Products was a small, privately owned manufacturer of custom metal springs and stampings. Since becoming president in 1984, Bob Sloss... -
Yieldex (B)
Innovation & Entrepreneurship Case Study5.00View Details Yieldex CEO Tom Shields was hired by the company's technical founder, Doug Cosman, in October 2007. One of Shields' top priorities is finding a vice president...
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Deals on Wheels Inc., Discussion Questions
Leadership & Managing People Case Study5.00View Details Discussion questions for case BAB372. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
United Defense
Technology & Operations Magazine ArticleAchieve better overall security by funding joint projects between physical and IT security departments. -
Like It or Not, More Employees Are Using Their Own Devices
Technology & Operations VideoIt seems to pay off, even when companies ban it. -
IBM: Ordering Midrange Computers in Europe
Technology & Operations Case Study11.95View Details IBM Europe is trying to expand business-to-business (B2B) efforts with its large distributors of midrange systems. These efforts aim to automate many... -
Deals on Wheels Inc., C & D Supplement, Guide to Warranty Data in Excel
Leadership & Managing People Case Study5.00View Details Supplement to BAB387. -
Slingshot Technology, Inc. (B)
Innovation & Entrepreneurship Case Study5.00View Details Slingshot Technology Inc. (STI) is a privately held software start-up founded in 1995 focused on identifying emerging spaces in the IT services industry... -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
Managing Millennials' Personal Use of Technology at Work
Technology & Operations Digital ArticleGrowing up with the internet and unparalleled access to technology, millennials (individuals born during 1981-1995, also known as Gen Y and Gen Me) extensively... -
A CEO’s Common Sense of CIM: An Interview with J. Tracy O’Rourke
Hiring and recruitment Magazine ArticleAccording to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […]