Refund policy

What if I want to cancel my order?
You may cancel an order anytime before it ships for a full refund of the purchase price. Please email orders@combustion.inc to cancel an order. Cancelled purchases will only be refunded to the original method of payment. 

Please note, we reserve the right to cancel orders that violate our terms and conditions, and in these cases we will not refund the unrecoverable credit card processing fees of up to 4%. 

What if I want to return my purchase?
Returns will be accepted within 30 days of shipment for a full refund of the purchase price, less shipping costs and duties (if applicable) that we cannot recover. Refunds will be issued to the original payment method.

To be eligible for a return, you’ll also need the receipt or proof of purchase. Ideally, return it in its original packaging. Combustion Inc. will not accept returns nor issue refunds for:

• Items that have been modified, misused, or damaged;
• Items not purchased directly from Combustion Inc. or an authorized retailer.

To start a return, you can contact us at orders@combustion.inc for a Return Merchandise Authorization (RMA) number. After an RMA is issued, you have fourteen (14) days to return the item. Items must be returned in their original packaging. Items sent back to us without first requesting a return will not be accepted.

 

A note about exchange rates and cancellations or refunds
All of our sales and refunds are processed in US Dollars (USD) and you will be refunded the full amount you were charged originally in USD based on the exchange rate at the time of the refund. As exchange rates constantly fluctuate, this may cause the final amount refunded to be slightly different than the original charge, meaning you may get slightly more money back than you originally paid, or slightly less.

You can always contact us for any return question at orders@combustion.inc.