Questions tagged [zendesk]
Zendesk is an online customer engagement and help-desk software
zendesk
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Can't get article properties from web page published in Zendesk
When I add the following in script.js in a ZenDesk template, user properties are returned successfully:
var userRole = HelpCenter.user.role;
console.log(userRole)
This works also
var isAdmin = ...
- 1,240
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0
answers
46
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403 Forbidden Error when fetching content from a URL hosted
When I try following python code to fetch content from a URL hosted in Zendesk, I get following 403 Forbidden Error:
Python Code:
url = 'https://support.abc.com/hc...'
html_content = ...
- 1,936
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40
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How to make an API call for Zendesk Chatbot using Googlesheets as a database
I have an issue I am trying to get customer order information using Googlesheets and I need to make an API call to my Zendesk Chatbot so that it can retrieve customer information from Googlesheets.. I'...
1
vote
1
answer
54
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Zendesk widget not showing up
we are integrating Zendesk widget into a website. We are using enterprise version.
We have Dev, qa, Stage and prod environments.
The widget uses authentication, and is successfully working (showing up)...
0
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0
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39
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I am getting errors creating and searching end users in Zendesk using Power Automate
I'll outline the intended purpose: we have a contact us form that sends an email when a submission is made. Currently this email is forwarded into a Zendesk support inbox to become. The agent then ...
- 1
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15
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How to remove a single script from wp_options in WordPress Database
I am just joining a wordpress project and my client would like the zendesk messaging widget removed from their website. After searching for the script in the file manager I figured out that the ...
- 752
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18
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Detecting ContentEditable Elements in ZenDesk
I am trying to write macros for work inside ZenDesk.
Capturing content from Slack & relaying it into RichContainers / ContentEditable.
I cannot for the life of me figure out how my extension can ...
0
votes
2
answers
95
views
Check if value exists in multi-select menu
I'm not sure how much of this is Zendesk specific, but I am trying to show/hide customer form fields based on the options chosen in a multi-select field. There isn't a native way of doing it, so I ...
- 827
-1
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1
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137
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How to add pop-up functionality to Zendesk custom applications？
I now want to implement the small functionality of pop-ups in my custom application for Zendesk. I want this pop-up to not just appear inside my embedded app, but in the middle of the entire page.
How ...
- 1
1
vote
0
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109
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How to configure/connect Zendesk frpm Microsoft copilot for escalation?
I am working on Microsoft Copilot and would like to connect to Zendesk for escalation. I am trying to do it with customer engagement hub, but there is nothing which help me to do the configuration.
...
- 11
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62
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In a customer Zendesk form, set subject field to the values of dropdown fields
I've been working on this for hours with little success. Using jQuery, I want to set the subject field to concatenate the values of 2 other dropdown fields. In script.js, I have something like this ...
- 827
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1
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166
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How can I leave the comment update using the Zendesk Zaf api in editing mode?
I have an app in Zendesk (sidebar) which edits a ticket that has been created so far, well my code (I have used ZAF api client // client.request), but now I want it to leave that update in editing ...
- 1
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0
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25
views
Transform dataframe column containing 1D Array with list of dicts, as new colums in dataframe [duplicate]
I'm using Python 3, numpy and pandas. I am struggling to unwrap an array as new columns in a dataframe. I am pulling data from the Zendesk Ticketing API, and reading it as csv in Colab. Each row of ...
- 11
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12
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Android FIDO2 conflicts with Zendesk messaging plugin
I have such a problem, but I can’t figure out how to solve it.
I have in my application FIDO2 which works with U2F keys. After connecting the library there were no problems in debug mode, everything ...
1
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0
answers
254
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Zendesk Widget in Next.js app hiding after navigation
I'm having problems implementing the Zendesk Messaging Widget into my Next.js app. I created the following component to load the script and it works perfectly on the initial loading of the page. The ...
- 642