Overview
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Shopify Plus handles all of the tricky parts of running an e-commerce website!
A No-Brainer for Growing DTC Brands
Excellent Platform and Value
Great storefront experience
TrustRadius Insights
Not worth the $2000/mo
Shopify Plus--finally a product that merits the plus
We …
Shopify Plus is the best enterprise commerce platform out there
Shopify Plus will be your best choice yet!
Shopify Plus is Punching Above it's Weight!
Shopify Plus is worth it for scaling your business
Value, stability, flexibility
Best bang for the buck
Grow internationally with Shopify Plus
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile storefront (33)9.595%
- Product catalog & listings (33)9.393%
- Product variations (33)8.686%
- Product management (34)7.979%
Reviewer Pros & Cons
Pricing
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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14 people also want pricing
Alternatives Pricing
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
What is Wix?
Wix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.
Product Demos
Shopify Plus - Aaron Orendorff talks Fashion. Also Referral Candy demo
Demo Diaries: Ep 036 | "Empathy and Personality are Often Overlooked For Their Value"
Shopify Flow Demo - living room lights
AOVboost Demo Video
Tapcart Demo & Overview | Shopify App for your own iOS and Android App
OrderBump Shopify Plus Upsell Tool: Demo and Review in 5 Minutes or More | Ecommerce Tech
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 9.3Product catalog & listings(33) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 7.9Product management(34) Ratings
Product catalog can be easily updated.
- 5.8Bulk product upload(31) Ratings
Admins can upload products in bulk using spreadsheets.
- 8.6Branding(32) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 9.5Mobile storefront(33) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 8.6Product variations(33) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 8.4Website integration(30) Ratings
Integrates with an existing company website or blog.
- 8.8Visual customization(33) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 8.1CMS(32) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 7.5Abandoned cart recovery(33) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 9.5Checkout user experience(33) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 9.6eCommerce security(33) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 7.8Promotions & discounts(33) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 7.5Personalized recommendations(28) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 8.5SEO(33) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 8.9Order processing(33) Ratings
Includes tools or integrations for order processing.
- 6.6Inventory management(32) Ratings
Includes tools or integrations for managing inventory.
- 8.2Shipping(32) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 8.9Custom functionality(32) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Shopify Plus?
Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.
The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.
Shopify Plus Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: Built-in automation tools like Shopify Flow and Launchpad
- Supported: Wholesale channel that automatically builds a self-service storefront for high-volume buyers
Shopify Plus Screenshots
Shopify Plus Competitors
- Volusion
- Salesforce Commerce Cloud
- Magento Commerce Cloud (formerly Magento)
Shopify Plus Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Canada, USA, Australia, United Kingdom, Europe |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
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Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication system, providing convenient access to customer profiles. Many businesses rely on Shopify Plus for its ability to handle increased traffic, sales, and performance demands in their day-to-day eCommerce operations. The platform's reliability, extensive features, and strong support are highly valued by users. It is often used alongside other systems like ERP systems and third-party integrations to optimize efficiency and streamline operations. While Shopify Plus is known for its user-friendly interface and focus on cutting-edge web technologies, it may face challenges with content-heavy websites and advanced product options. Nonetheless, numerous businesses have reported significant improvements in e-commerce functionality, flow, and cost savings after switching to Shopify Plus. The platform serves as a comprehensive ordering system, allowing businesses to efficiently manage all their orders in one place. It is widely used for various applications such as D2C e-commerce, B2B sales and distribution, CMS, POS, and inventory management. Shopify Plus caters well to small to medium-sized e-commerce businesses by eliminating the need for complex technical tasks like hosting, upgrades, and security management. Additionally, it serves as a critical component connecting different systems and tools within organizations for both B2B and B2C applications. Users appreciate the enhanced customer support, ability to customize themes, and seamless order and inventory management offered by Shopify Plus. By utilizing Shopify Plus, businesses can create multiple international stores while easily adapting themes and checkout processes. Users of all sizes advocate for both Shopify and Shopify Plus platforms for their e-commerce needs due to its wide range of integrations and compatibility with various business functions. Overall, Shopify Plus is seen as an upgrade from other platforms like Magento in terms of cost-effectiveness and performance.
User-Friendly and Easy to Use: Many users have praised Shopify Plus for being very user-friendly and easy to use out of the box, requiring very little training. The intuitive user interface and well-designed backend make it accessible even for users with limited web experience.
Helpful Support Resources: Users highly appreciate the resources for help and support provided by Shopify Plus. They have mentioned that the support staff is highly responsive and quick to resolve any issues faced by users. Additionally, the documentation provided by Shopify Plus is seen as helpful in navigating through the platform.
Customization Options: The customization options in Shopify Plus, especially in creating custom checkouts and pages, are highlighted as a major selling point. Users value the ability to customize themes, settings, and checkout processes according to their specific needs.
Lack of essential features: Some users have expressed frustration with the lack of functionality in Shopify, stating that certain features considered essential by some businesses, such as saved/vaulted credit cards, are missing or only available with Shopify Payments. This has led to a reliance on third-party apps for these crucial features.
Difficulties with order management and discounts: Users have encountered difficulties with order management and scheduling discounts in Shopify. These challenges can negatively impact the efficiency and effectiveness of their operations.
Nightmare wholesale store setup process: The wholesale store setup process in Shopify is described as a nightmare by some users. They mention limited customization options in pricing and express a desire for improved templates and themes at a more affordable price, including more font and color/branding elements within the platform.
Based on user reviews, users commonly recommend the following for Shopify Plus:
Consider hiring developers and creating your own platform. This recommendation suggests that businesses should have control over their e-commerce infrastructure.
Check if your PIM software integrates with Shopify. Users advise checking the compatibility of your Product Information Management (PIM) software with Shopify before using it. This recommendation emphasizes the importance of seamless integration between different tools.
Compare all plans and evaluate if Shopify Plus is necessary for your business. Many users recommend comparing all available plans and carefully considering whether Shopify Plus is necessary for your specific business needs. This recommendation highlights the importance of evaluating the features and benefits offered by different plans before making a decision.
These recommendations highlight different aspects of using Shopify Plus, such as customization options, integrations, and cost-effectiveness.
Attribute Ratings
Reviews
(1-25 of 35)Excellent Software
- Switch the currency based on the marketplace the customer is in.
- Easy to set up B2B customers, multiple email logins.
- Can create different price lists for different customers.
- For international orders, would be good to see customs and tax estimates.
- Print invoices in Shopify Plus
- Search drafts by number
Shopify Plus is perhaps not great if you only sell 1 item in a small market. There are a lot of features you are just not going to use.
- Reliable uptime
- Fast website load times
- Customer account management
- Customer order mangement
- Customizable integrations via webhooks and other code-based solutions
- Webhooks often fire more than once or not at all. Keeping certain aspects in sync and trusted as such is tough. Webhooks should retry based on response status.
- Importing legacy customers/orders/products isn't simple. Having to use third party tools (eg. matrixify) isn't a good solution.
A No-Brainer for Growing DTC Brands
- Lower payment processing fees
- Expansion stores
- Exclusive features
- Support quality has declined in the last few years
- Fewer "unique" features that aren't available on lower plans
For smaller brands, or if you're just starting out with Shopify, in my opinion it's probably overkill -- save your money and consider it when your revenue is higher.
Excellent Platform and Value
- Very easy to learn & use
- Simple integrations with most third party software
- Broad library of apps
- Outsourced IT department
- Great product support
- Advanced features may be missing for enterprise customers
- International Markets product lacks support for multiple 3PLs
- Data privacy compliance tools are somewhat limited
Great storefront experience
- Customizability
- Reporting
- Ease of use
- Detailed source tracking outside of UTMs
- File management/organization
A fantastic upgrade for any big-time seller.
For example, it enables us to suggest checkout changes that will heighten a client's brand or alternatively provide better UX for customers present and in the future.
- Access to an otherwise locked checkout
- Lower fees for merchants
- Enables the full feature set that Shopify has to offer
- B2B Support
- Much more focus on quality of life improvements such as navigation duplication
- Less restrictive components for Checkout editing.
- Updating Liquid to include more filters
- Updating the docs to be more developer friendly.
Shopify Plus is well suited to a client who really wants to drive sales throughout the website and also into the Checkout flow - a regular Shopify merchant is unable to do this and so it's one of the biggest benefits to upgrading the client to this.
In addition, there's also the added benefit of Priority support and better server allocation for those with more traffic to their site.
Not worth the $2000/mo
- Wholesale
- Customer Support
- Code Customization
- Multiple stores
- Pricing
- Promotions
- Checkout
Shopify Plus--finally a product that merits the plus
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
- Easy to manage products and inventory, which is of course extremely important
- Very easy to manage orders--especially with the API integration it is mostly hands off. But when customers do need assistance, our agents can easily access their orders and help them as needed
- Third-party integrations such as ShipStation or Returnly have made it easy to implement return processing and shipping to multiple destinations using various delivery services to get the best pricing.
- There was a time when I would complain about the Shopify API, as it was difficult to manage the product efficiently, but since they are always updating the API, it has now come to the point where we have been able to improve the flow of data effectively to be more efficient.
- It often seems like there could be more triggers or flow paths when setting up flows, but this will always be the case where "It would be nice if...". Shopify is ever evolving, so this is not a huge issue.
- Product Catalog & Merchandising
- Theme customization & Settings
- Order and Customer Data
- Store Copy (Navigation Menus)
Shopify Plus will be your best choice yet!
- Organization is huge is Shopify Plus, this system keeps everything organized for you.
- Shopify allows you to view and adjust payments in the same screen.
- Shopify Plus is very user friendly.
- When linking to our communication service some customers have several emails with orders and only one email generates orders. It would be nice if we could combine all of this information into one account.
- If a customer has multiple accounts you are also unable to edit the email address as it is already used, another reason merging accounts would be helpful.
- Some of the processes in Shopify are too easy to complete. I’m certain scenarios a peony of “are you sure you would like to complete(this action)” would be extremely helpful and avoid mistakes that are not reversible.
Shopify Plus is Punching Above it's Weight!
- User Experience
- Personalization
- Scalability
- Details of Admin Tool in Marketing
- Expand Shopify Pay to Other Countries
- More Apps!
- Credit card processing transaction fees.
- Shopify support.
- Integrations.
- Wholesale / B2B functionality.
- International features.
- Pricing.
- use multiple, custom discount codes
- are doing international sales/shipping
- are doing +$500k in revenue monthly
- want to control their brand look and feel from landing to checkout
- have many agencies and partners.
Value, stability, flexibility
- Streamlined UX
- vast amount of apps/plug-ins to address business needs
- fast/simple checkout
- Value added functionality without paying for apps
- Allowing for single parent with more than 100 child skus
- Built-in AI bot detection and blocking
If more robust customization is needed and business is SKU intensive, look at SFCC.
Best bang for the buck
- Strong developer API
- Good selection of 3rd party plugins/apps.
- Popular among other 3rd party services as an integration partner.
- Better API support for discount codes.
- Currently no way to add to a user's cart via their API.
- Analytics integrations are a little tricky unless they are one of the built-in partners that Shopify supports.
Grow internationally with Shopify Plus
- Offers API integration to 3PLs worldwide
- Allows you to customize the checkout process
- Easy to duplicate stores to set up many international sites
- User friendly back end for merchandising and order management
- Wholesale component is lacking, it's not fully built and as robust in terms of price and vendor control. It still needs a separate store to run a full Wholesale Site which means more $$$.
- The email communication is not dynamic or easy to change, i.e. cannot show edited products probably won't update with any order changes.
- The included reporting is limited. For the price, we wish it provided more in-depth analytics and accounting reports so we didn't have to invest in outside help.
- Easy interface
- Keeps you logged in
- Fast bulk update options
- Ease of image uploads
- Great inventory managment
- Need a #800 for service/No live support
Shopify Plus is simply the best.
- Online websites are fast, reliable, and effective.
- Appstore provides tons of easy improvements.
- Integrates with tons of 3rd party systems.
- Great for B2B and B2C applications.
- We haven't seen any weaknesses or shortcomings that we couldn't overcome.
Great E-Commerce Platform!
- Creating websites.
- Manage websites and being able to update it whenever.
- Have great website templates for selling your products.
- Making it easier to code websites for developers for customization.
- Implementing more options for users that are unable to code.
- Having better user interface and user experience.
In addition, Shopify Plus is well suited for those that deal with e-commerce websites. For example, there are agencies that manage websites for clients. Shopify Plus can be a great option for those agencies, so they are able to manage the websites for their clients and preview the appearance of the website, whether it is on mobile or desktop.
Helpful Tool for Managing Orders
- Shopify moves quickly, allowing you to work through customer situations quickly, and efficiently.
- If something goes down with the system, it is incredibly quick to fix those issues.
- Within their Edit Order App, every time you open it up it will flash the page. You have to refresh the page to get it to stay so that you're able to utilize it.
Shopify Plus is Great
- Straight forward REST and GraphQL API.
- Great desktop and mobile admin UI for managing site.
- Very competitive pricing.
- App ecosystem is robust.
- No staging site, most work is done in production or in a version of a theme.
- Order management system is fairly basic.
- Scheduling discounts and site flips needs work.
The best eCommerce solution for SMB's PERIOD
- Stable and consistently updated cloud infrastructure
- Suite of apps and partners make improvements a breeze and keep you current with technology.
- Dedicated live chat supports your business 24/7
- Lacks certain basic functionality that would seem to be a no brainier. Some of these items are being addressed.
- Lacks the complete customization options that large businesses may want.
- Outages happen more frequently than would be desirable for the price of service.
Shopify Plus, the eCommerce Solution for the pros
- Quick server performance
- Always innovating
- Dedicated 24/7 Priority Support
- Dedicated Account Manager/Rep
- The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
- Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
- The 24/7 support doesn't seem as dedicated as they once were.
Good Fit for very simple product offering and pricing ONLY
After roughly 4 months worth of set up and investment, myself along with our Web Team urged management to allow us to continue using AmeriCommerce. Shopify did not meet our expectations.
- The site is set up for simple product offerings.
- Dropship abilities.
- Theme offerings.
- Wholesale store set up is a nightmare. It only allows for wholesale pricing at a consistent and specific discount. No customization in pricing which did not work for us.
- Expensive - the cost involved was insane.
- Sales reps will promise you whatever they need to, regardless of true feasibility.
- Our Launch Rep was just terrible to work with. He couldn't answer any of our questions without having to reach out to other team members.
- Even slightly complex product offerings will require you pay additional fees to 3rd parties for custom builds.
Stellar E-Commerce Platform
- Customer service
- Documentation
- Third-party apps
- Intuitive user-interface
- Implement front-end customization beyond the frontpage
- More robust native features
Shopify Plus is great!
- Ease of use
- No need to have a separate host
- CDN is included
- Pricing is high
- Additional fee for using a 3rd party payment processor
- No multi store inventory and sku management like Magento