Mattersight PBRFormerly Nexidia Predictive Behavioral Routing
Overview
What is Mattersight PBR?
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
- Downloadables
What is Mattersight PBR?
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.
Mattersight PBR Features
- Supported: Easy Integration & Implementation – With no training needed and integrations to existing systems and hardware, using Mattersight’s Predictive Behavioral Routing is turnkey and painless
- Supported: Performance-based Pricing – The price our enterprise clients pay is a function of the value we drive
- Supported: Immediate and Measurable Results – With powerful behavioral algorithms and a propriety database of customer behavioral profiles, our clients can expect measurable outcomes the moment our solutions are switched on
- Supported: Open APIs – Easily access data and securely share insights across the organization
- Supported: Flexible Deployment Options – Private cloud, public cloud, hybrid, and on-premises options available
- Supported: World-class Data & Security – ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework
Mattersight PBR Integrations
- Amazon Connect
- NICE inContact
- Cisco
- Genesys
- Verint
- Aspect
- Fonality
Mattersight PBR Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States |
Supported Languages | English |
Mattersight PBR Customer Size Distribution
Consumers | 0% |
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Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 0% |
Enterprises (more than 500 employees) | 100% |