This company’s TrustScore is currently unavailable due to a breach of Trustpilot’s Guidelines.
697 total
If I could give zero stars for this product I would. It is falsely advertised as similar to Bose earbuds. They are not nearly as comfortable as Bose and do not last more than five or six hours. The product is not returnable and customer service is poor after the initial attempt to replace the product. The sound library is accessible to anyone with a Spotify account and is falsely labelled as a benefit from buying the earbuds.
Date of experience: May 23, 2024
They don't last all night. After ~1 week of using the right doesn't stay connected for more than 1 minute at a time no matter how many times I've reset. They inaccurately compare them to Bose sleepbuds. These are nowhere as comfortable nor last all night like Bose. I have a small wound/scab in my ear where the PRO bud has irritated my skin. Not comfortable at all! Their products are non-refundable for a reason. They will send you alternatives but eventually customer service becomes rude if you are unsatisfied with their product.
Date of experience: June 01, 2024
I have been using a headband for years and thought I would finally move up in the world and try some ear buds. These ear buds are awesome- great sound quality, charge is long lasting and they have quite a bit of range for blue tooth. Also, the sound app is awesome to fall asleep to. However, my little ears just couldn’t get used to them while sleeping. Upon contacting customer service, they were quite accommodating and gave me several options on how to fix the issue. Also, they were quick in responding to my issue. I’m looking forward to trying a smaller size for my little ears. I definitely recommend these ear buds.
Date of experience: April 15, 2024
My review mirrors the others…..DO NOT BUY THIS PRODUCT! Battery life is 5 hours max. They are very uncomfortable. Customer service is via email only and they do not refund your money. I left a poor review on their site but it was never posted. I now own 3 pairs of earbuds and a sleep mask (they kept sending me products because of my complaints). These earbuds are good to use while working out or yard work only. A good nights sleep you will not get with these earbuds.
Date of experience: April 04, 2024
Nothing but good things to say about my experience with this company and its products. Love the white noise and other sleep sound options as I try to drown out my wife’s snoring. They’re helping me get the right size and have been super responsive.
Date of experience: May 01, 2024
The Bonamour Sleep System has a great sound to them and the library app has a good range of different sounds. I really like that they can be bluetoothed to other apps as well. Much better than the "other" sleep buds I own.
Their customer service is awesome as they have helped me with an issue of earbud size. They are responsive and very positive in how they handle things. Impressed with Bonamour because most customer service experiences in this day and age make you feel like you are being a pain and just want you out of their hair as fast as possible. That is not the case with Bonamour!
Date of experience: April 30, 2024
So I order the standard pair for my wife and they were a little too big for her ear. Had a good sound library but couldn't experience it all due to size. I reached out to customer service and they were awesome. Quick replies and willing to help get a smaller size. They made arrangements to send me the XS version. Great customer service.
Date of experience: May 01, 2024
Great Service and Great Sleep!
So I ordered 2 pair, and although there was a slight blip in shipping, I was provided updates until both were received. I am happy to report the impressive sound quality in these teeny sleep buds! There’s no silicone tip to mess with, just a nice snug fit and they charge pretty quickly. The library includes several options to listen to from different noise frequencies, to nature and weather options! I did end up exchanging one pair for the ProXS but my son is happy with the original Pro pair. Customer Service was outstanding in making the exchange seamless!!!
Date of experience: February 06, 2024
My sister in law told me how much this product helped her sleep and also blocked out her husband's snoring. I am a horrible sleeper and decided to try. The first pair didn't fit my ears as well but my sister in law told me what an awesome experience she had with customer service and when I called I wasn't disappointed either! They were so helpful and accommodating and I am excited to get my new pair in the mail any day!
Date of experience: February 23, 2024
the bonamour earpieces are comfortable, I havent tried them as a side sleeper but I've been using them to work during the day and they are good at masking ambient noise. I like the sound library, it has lots of options and the connection is stable. I would recommend.
Date of experience: May 06, 2024
I had the chance to purchase the sleep system to help my insomnia. It proved to be a great investment. The sound quality from the earbuds was as good as my 1st Gen Apple IPods. The choices from the Library were many, I chose versions that aligned with the science the System promoting certain frequencies. I've already recommended to a friend with Insomnia
Date of experience: February 19, 2024
My wife loved her Bose Sleepbuds and was excited that another company decided to resurrect a similar design.
We ordered the original sleep system and they didn’t fit quite right but once we called Bonamour did bent over backwards to help us upgrade in to the new Sleep Pros.
My wife can’t wait to try them out.
Thank you Bonamour
Date of experience: February 23, 2024
My package came in a timely manner. Customer service was amazing with questions and directions. The app has a lot of great information on setting up a bedtime routine and plenty of soundscapes to chose from!
Date of experience: May 09, 2024
Shipping was fast. I received my earbuds within a couple of days of placing the order.
The library has an incredible collection of white and pink noises to help you fall asleep. Most importantly, their customer service agents do an amazing job of responding to your questions and concerns in a timely manner. I am very impressed and highly recommend Bonamour!
Date of experience: January 29, 2024
The instructions were simple and easy to follow. I really like the Sleepscapes Library with its variety of sleep inducing sounds, including 8 different categories of sounds, with multiple options within each category. I already have a favorite or two, but looking forward to trying all!
Date of experience: May 06, 2024
I love the library. It is an experience wondering through the different moods and sounds. The kind and friendly help that you get from customer service, sets a good example for other companies to copy. And of course, the sound that you get from the earsbuds is great. Can't go wrong with them.
Date of experience: May 06, 2024
I struggle with sleep. I've tried so many different products in an attempt to get better sleep without much success, so when I bought the Bonamour Sleep System, I was hopeful but fairly skeptical. I bought the Pro XS which are small and comfortable enough to sleep on your side (as promised). I typically use a standard brown noise to fall asleep, but found the binaural beats provided by Bonamour soothing me to sleep. Needless to say I was pleasantly surprised by the results. They were absolutely worth the investment.
Date of experience: December 29, 2023
I have been super excited to find some earbuds that will work for me as a side sleeper. I'd seen the Bon Amour system and was also intrigued by the Sleep library, as I currently pay for an additional app to provide content.
Unfortunately, the regular size was too big for me, but I was impressed that when I contacted the company, they got right back to me with some solutions. (Thanks, Catherine P!).
It's nice to find a company that stands behind its products.
Date of experience: November 20, 2023
I am a person with tinnitus, and although I wear hearing aids during the day to improve this, I also need something at night. I share a room with my husband who does not care for background noise so I was very intrigued with the possibility of something comfortable that also plays background noise. I was very pleased with the Bonaoursleep sleep system especially because it comes with a sound library that doesn’t cost extra. The first pair of earbuds I received were the pro series. They were comfortable as long as I was sleeping on my back, however, I am beside sleeper and when I would turn to the side, I was able to wear them. After reaching out to customer service at Bonaoursleep I was very pleased with their ability to respond to my need. Not only do they to upgrade my AirPods to something smaller. They were very help in expediting the issue. I will recommend this product to other people who suffer from sleep deprivation and stress.
Date of experience: May 09, 2024
The Bonamour sleep system helped me to navigate a good nights sleep. Their easy-to-use sound platform offered a library of "full night sleep" options that allowed me to experiment with diverse ways to fall and stay asleep. The size of the earbuds was much more comfortable than my air pods and allowed me to sleep on my side.
Date of experience: December 26, 2023
Claim your profile to access Trustpilot’s free business tools and connect with customers.
Get free account
