Identifiers |
Identifiers that identify a person Examples: Name Address (email, postal, physical) Phone number Customer ID |
· Provide products and services · Administer your account(s) and process payments for products and services · Provide customer and vehicle support and service (such as recall information) · Administer our warranty program · Support dealer or retailer transactions · Comply with legal, regulatory, or contractual requirements · Conduct analytical and marketing activities |
We can receive this information online or offline and receive most of this information directly from consumers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them. If you are a dealership employee or employee of a Third Party with whom Nissan does business, such as a vendor or supplier, we may receive information that contains Identifiers about you, either as part of a business-to-business communication or for purposes of dealer-to-Nissan business functions associated with vehicle sales or service. We also may obtain information from social media and data provider companies to make sure that we have accurate contact information. For example, we may obtain an email address or a phone number from data provider companies in order to contact individuals about important recall or service campaign information. |
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: Vehicle Identification Number (VIN) |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle. For example, we use VINs to link a recall or warranty item with the correct vehicle. |
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. Where we share this information with dealerships in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. |
Identifiers |
Online identifiers Examples: IP address Device ID |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. In other cases, advertising Third Parties may be part of an advertising network and we may share your IP address with these Third Parties to help us and other companies deliver targeted online ads. This last sharing may constitute a “sale” under some state laws. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Personal Information Name Signature Address Telephone number |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Personal Information Social Security Number Passport number Driver’s license or state ID card number Insurance policy number Financial information |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. Nissan does not sell this Personal Information. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Personal Information Education Employment Employment History |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell this Personal Information. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Personal Information Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race National origin Sex (including gender) Religious Affiliation |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell this Personal Information. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history Information you review on our sites Interactions you have with our Platforms |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information. Sharing with some ad network companies may constitute a “sale” under some state laws. We may also share some limited information with dealerships in a way that can constitute a “sale” under some state laws. |
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. If you activate a service in your vehicle that takes photographs and stores them in our cloud, we collect that data in accordance with any specific disclosures made available to you at the time of your consent and activation. |
We obtain this information through technology during your phone call or visit to our facilities or through your activation and agreement to in-vehicle technologies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
In limited cases, especially if you have expressed interest in a dealership contacting you about a vehicle, we may share this information with dealership(s) in a way that can constitute a “sale” under some state laws. |
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number Passport number State ID number Race National origin Religious affiliation |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising. |
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell any Sensitive Personal Data, including Precise Geolocation, or disclose it for targeted advertising. |
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data VIN Mechanical condition Data from incidents involving a vehicle Search content Names and phone numbers of individuals you provide as emergency contacts Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact · If your vehicle appears to be, or you report that it has been, stolen · As required by applicable state and federal laws, rules, regulations, and judicial orders · To administer and improve Nissan’s Platforms · To improve the services provided to you · Vehicle-specific, non-sensitive information may be used for marketing purposes |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle. Where we share Personal Information with dealerships in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. |