Speaking up
How to report a concern
Raising a concern should be as easy as possible. That’s why there are a variety of ways to tell us when something’s wrong. Choose whichever reporting option you are most comfortable using. Whichever option you choose, your confidentiality will be protected. Microsoft employees, learn more about your reporting option and which team to contact at aka.ms/trust.
Visit the Microsoft Integrity Portal
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Email
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Phone
1-877-320-6738
Or International Collect
+1-720-904-6844
Phone
Or International Collect
+1-720-904-6844
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Fax
1-425-708-7177
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Mail
Business & Regulatory Investigations
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
United States
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Additional resources
You can always raise concerns with your manager, any Microsoft manager, HR, Finance, or CELA. Microsoft employees, visit aka.ms/trust.
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Where permitted by the law of your country, your reports may be made anonymously through our external hotline, or you can ask Microsoft Business & Regulatory Investigations to treat your report as anonymous.
For feedback about Microsoft’s compliance with Digital Markets Act (DMA), please visit DMA Compliance.
For product specific support, please contact Microsoft Support.
Speak up when something’s not right
Part of building a culture of trust is learning to speak up when something’s not right, so that we can address the problem. You don’t have to have all the details or be sure that something is wrong to raise an integrity concern. We strive to treat your reports seriously, fairly, and to act promptly if something needs to be fixed based on what we learn.
Confidential reporting
We will handle your reports discreetly and make every effort to maintain your confidentiality or anonymity.
We prohibit retaliation
It takes courage to speak up when something’s not right. We understand that you might be uncomfortable or anxious. That is why we prohibit retaliation.
We prohibit retaliation for:
- Refusing to do something that violates the Trust Code, Microsoft’s policies, or the law, even if your refusal results in the loss of business to Microsoft.
- Raising a concern in good faith about potential misconduct.
- Cooperating with an investigation.
Our policies make anyone who retaliates against an employee for engaging in any of these activities subject to disciplinary action, up to and including termination.
How managers should handle concerns
If someone comes to you with a concern, you have a special responsibility to listen and act. Handling concerns appropriately is critical to preserving trust and protecting Microsoft. As a manager, you should feel empowered to resolve performance issues, but you should escalate integrity concerns about business ethics or misconduct to Microsoft Business & Regulatory Investigations. If you have a question or are not sure whether you can or should resolve the issue yourself, you can always email Business Conduct and Compliance for advice.
If someone raises a concern, follow these steps:
Step one: Listen
Remove distractions and listen carefully. Thank the person for speaking up—remember that they’ve just done something difficult and very important for Microsoft.
Step two: Be respectful
Respond respectfully and take every concern seriously, even if you disagree. Show that you are committed to solving the problem.
Step three: Protect confidentiality
Take steps to protect the person’s confidentiality—avoid discussing the conversation with others on your team.
Step four: Timely report
If you learn of a concern or observe conduct that may violate the Anti-Harassment and Anti-Discrimination Policy, you must contact AskHR in a timely manner.
Speak up when something is not right, so that we can address the problem.
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