Scott Southwood’s Post

Join us for a not-to-be-missed breakout session at Quantum LEAP 2024! We're thrilled to welcome CVS Health team members Matt Caswell, Tom Kehl, and Troy Waters-Everett to share the secrets behind building Quantum Metric power users. In this session, they will unveil: Key strategies for streamlining platform adoption. Innovative methods to develop highly skilled users. How to create effective digital self-service channels for platform support. Register now to secure your spot 👉 https://lnkd.in/eyvGFtVP #QuantumLEAP2024

One of the best parts of Quantum LEAP are our customer-led breakout sessions, where your digital peers share their story and provide best practices on how to maximize the value of Quantum Metric. We are excited to announce Canadian Tire’s Ishan Parikh as one of this year’s breakout session speakers. Join Ishan in New Orleans, where he will be walking through how he and his team have integrated offline data within Quantum Metric to accelerate the impact of their insights. Secure your ticket to New Orleans 👉 https://lnkd.in/eyvGFtVP

It’s geaux time! Registration for Quantum LEAP 2024 is now open! 🎉Join us in New Orleans Feb 27-29, 2024 for the biggest Leap day party around. This year’s theme is  ✨Simplicity reimagined. Efficiency redefined ✨- focused on simplifying our approach to digital in an increasingly complex world.  Join us to hear from digital leaders across the globe in their pursuit to build experiences that not only help them to win the hearts of their customers, but keep them coming back. And if you can’t make #QuantumLEAP2024 in-person, you can still register for our virtual experience.  Visit https://lnkd.in/eyvGFtVP to secure your spot today!  

Now that Atlas is here, how can you start using Guides to improve your business KPIs?  Join us for Quantum LEAP’s streaming keynotes, where you will learn all about Atlas, how to strategically plan for getting guides into your workflow, and get a sense of how to build a direct route to the hearts of your customers.  You do not want to miss this, and virtual tickets are free! Get yours at quantumleapcon.com/ #QuantumLEAP2023

It’s time to look at customer insights from a new perspective.  Quantum Metric is excited to introduce Atlas, a structured and accelerated guide to customer-centric expertise, providing: ✔️ A guided approach to the “what, where and why” for changes in your customer experience. ✔️ Step-by-step support enabling users from new to expert to effectively use the QM platform.  ✔️ The simplified approach you need to know your teams are working on the right things. #customerexperience  #digitalexperience #continuousproductdesign #QMAtlas

I am grateful to have spent a week with happy people who embody a healthy and diverse culture at Quantum Metric’s worldwide company kickoff in Atlanta. It was an incredible week filled with meaningful connections and conversations and I can’t wait to do it all over again next year. Special thank you to our guest speakers: Kousthub Raghavan Sam Yagan Michael P. Kim Mariana Fonseca Medina Philip Moyer

I am looking forward to sharing the stage at #ScaleUpAI this Thursday with Amir Orad, Jason Zintak, Yan-David (Yanda) Erlich, and Karen Snow. It will be an insightful conversation on how to integrate AI into major enterprises.

#Shoptalk is all about sharing experiences and connecting with a community of retail leaders. I couldn’t be more excited to share the show floor with so many of our partners including Salesforce, Kibo, Qualtrics, Optimizely, Google Cloud, Gorilla Group and AB Tasty! Make sure you stop by our booth (#5032) and theirs to learn more about how we can transform your retail business!

Retailers today have been tasked with meeting consumers needs, wherever, whenever and however they arise. How do they keep pace with demands?  At Quantum Metric, we’ve found the secret is #EmpathyByDesign and we’re excited to show you just what that means for your business on March 28. #staytuned