“We needed to establish an emotional connection with our customers and make them care about who they were flying with. For this reason, working with Quantum Metric to develop digital products that are based on customers’ own emotional interaction was completely in line with the business strategy.” - Dave O’Donnovan, Chief Digital and Information Officer, Find their customer story here: https://bit.ly/4942fKv
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This spring, say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. 🚀 But, wait there's more: 😲 Pose questions to Felix to learn more about an experience. 🤩Incorporate Felix directly into your VoC channels. 🤯 Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush
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How well do you understand your customers' journey? In today's fast-paced digital landscape, leveraging Customer Journey Analytics is no longer optional—it's essential. From uncovering hidden insights to optimizing every step of the customer experience, these analytics pave the way for transformative business growth. Discover the strategies and tools that can take your customer journey to the next level in our latest blog: https://hubs.ly/Q02FT18j0
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Ready for takeoff! ✈️ Discover how Korean Air revolutionized its digital customer experience with Quantum Metric to achieve: 🔍 Deep insights into customer behaviors 📈 A 15% increase in conversion rates ⭐ A boost in app rating from 2.9 to 4.6 stars 💡 Swift identification and resolution of pain points 💼 Improved customer satisfaction and operational efficiency Read the full case study to see how your organization can achieve similar results: https://hubs.ly/Q02DW0Nb0
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At Quantum Metric we are passionate about helping organizations win the heart of their customers and making those brands our biggest fans along the way. Gartner Peer Insights, like the one below, show that all our hard work is paying off. Communications Associate in the Retail Industry gives Quantum Metric 5/5 Rating in Gartner Peer Insights™ Web, Product and Digital Experience Analytics Market. Read the full review here: https://hubs.ly/Q02DW85t0 #gartnerpeerinsights
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Unlocking the potential of Customer Journey Analytics can transform your business outcomes. Our latest blog delves into how leveraging these insights leads to unprecedented success. Discover how to: ✔️Identify pain points and opportunities by analyzing customer behavior patterns and feedback, enabling proactive issue resolution. ✔️Optimize marketing strategies through detailed journey mapping, ensuring your efforts are targeted and effective. ✔️Increase conversion rates by understanding and addressing customer needs at every stage of their journey. Dive into the full article and start your journey toward smarter, more impactful customer experiences. https://hubs.ly/Q02DVFn70
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In the dynamic world of athletic apparel, Lululemon partnered with Quantum Metric to make real, measurable improvements in the way customers interact with the brand online. Here's a snapshot of the impact they've achieved: 1. Improved Conversion Rates: By focusing on customer journey pain points, lululemon has significantly boosted their online conversion rates. 2. Enhanced Mobile Experiences: Insights from Quantum Metric have helped optimize lululemon's mobile site, resulting in a more engaging and seamless shopping experience for users on the go. 3. Reduced Cart Abandonment: Strategic enhancements in the checkout process have markedly decreased cart abandonment, enabling more customers to complete their purchases smoothly. Interested in exploring how these changes were implemented and the remarkable outcomes they produced? Check out the full case study to see how lululemon is leading the way in digital customer experience: https://hubs.ly/Q02Djwgl0
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Are you looking to boost your conversion rates while creating seamless customer journeys? Quantum Metric’s latest blog delves into how superior conversion rates are achieved by prioritizing frictionless customer experiences. Takeaways include: 🤓 Understand Customer Intent: Dive deep into the why behind your users' actions to tailor experiences that meet their needs. 😇 Identify and Eliminate Friction: Discover strategies to pinpoint and resolve pain points, ensuring a smooth journey from start to finish. 🤑 Leverage Data-Driven Insights: Learn how real-time data can provide actionable insights to continuously optimize and enhance user experiences. Ready to transform your digital customer experience and see results? 👉 Read the full blog here and start your journey to superior conversion rates today! https://hubs.ly/Q02DczSq0
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Ready to see how transformative digital customer experience can drive business success? Discover how Vista,revolutionized their digital journey with Quantum Metric and saw incredible results: 📈 15% increase in conversion rates: Turn visitors into loyal customers. 🛠 20% reduction in page load time: Create seamless, user-friendly journeys. 🤝 Enhanced cross-functional collaboration: Break down silos and foster teamwork. Read the full case study to learn more: https://hubs.ly/Q02BYPtr0
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🎉 We're excited to share that Quantum Metric has been recognized as one of Inc. Magazine's Best Workplaces for 2024! At Quantum Metric, our people are at the heart of everything we do. This recognition reflects our ongoing commitment to fostering a workplace where every team member feels valued, supported, and inspired. We believe that when our people thrive, our company thrives. Thank you to our incredible team for making Quantum Metric a great place to work every day. We couldn't have achieved this without you! #IncBestWorkplaces
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