Munish Gandhi’s Post

“I see two key aspects of where AI fits into Customer Success.  First, AI allows us to accelerate client success by simplifying interactions, easing the burden on clients when inputting data.  The second crucial aspect is AI’s ability to process customer data effectively - leveraging AI to analyze that data for actionable insights and reminders.” Ashu Avasthi, who leads customer success, client implementation, process improvement, and business operations teams at Certa.ai, shares his perspective on the impact of AI on Customer Success. In Episode 14 of our Debunking Myths blog series, Ashu dispels a CS myth (“Customer success equals customer satisfaction”), and shares actionable advice for CS professionals. Read on! https://lnkd.in/gk7ehmQu

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Valentyna Diachenko

AI | Integrating Reliable, Scalable Tech Solutions | Driving Efficiency Through Client-centric Approach

3w

Munish, I completely agree that AI can transform Customer Success at Productiv. How does your team address data privacy concerns?

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David Appelson🍎

Gain a Competitive Advantage - Strategic Partnerships for HR & Business Leaders

1mo

Absolutely. The speed in which AI can analyze data is incredible.

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Ashu Avasthi

SVP & Global Head of Operations

1mo

It was great to connect Munish and discuss how to serve customers better.

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