“I see two key aspects of where AI fits into Customer Success. First, AI allows us to accelerate client success by simplifying interactions, easing the burden on clients when inputting data. The second crucial aspect is AI’s ability to process customer data effectively - leveraging AI to analyze that data for actionable insights and reminders.” Ashu Avasthi, who leads customer success, client implementation, process improvement, and business operations teams at Certa.ai, shares his perspective on the impact of AI on Customer Success. In Episode 14 of our Debunking Myths blog series, Ashu dispels a CS myth (“Customer success equals customer satisfaction”), and shares actionable advice for CS professionals. Read on! https://lnkd.in/gk7ehmQu
Absolutely. The speed in which AI can analyze data is incredible.
It was great to connect Munish and discuss how to serve customers better.
👏
AI | Integrating Reliable, Scalable Tech Solutions | Driving Efficiency Through Client-centric Approach
3wMunish, I completely agree that AI can transform Customer Success at Productiv. How does your team address data privacy concerns?