Munish Gandhi’s Post

If you're depending on your Customer Success organization to make sure customers are happy and growing with you, how do you make sure they aren't flying blind? Hadijah Amalia Creary gets into sharing data across Customer Support and Customer Success in this episode. See the full show notes!

Join us for our upcoming webinar where Abby Hammer and I discuss the importance of aligning Customer Success and Product. 🙋♀️ Learn about the relationship between these functions and why it matters. We can't wait to have you join the conversation! 🎟 Registration link in the comments. #customersuccess #ProductAlignment

Ever had a customer success story that left you laughing? 🤣 It's amazing how something as simple as making sure your clients are happy can make a world of difference! Let me tell you about the time we turned a frustrated customer into a raving fan just by listening and finding a solution that worked for them. It's not just about keeping clients on board, it's about keeping the whole industry thriving. So here's to all the customer success heroes out there, making the world a better (and funnier) place, one happy client at a time! #CustomerSuccess #IndustryImpact #HappyCustomersHappyLife"

“For the people who can’t sell, there’s customer success.”  -unknown But that's no longer true 👀 Customer Success professionals are selling more than ever, and we want to get to the bottom of how they've made peace with their new responsibilities, so we asked around. Episode 18 highlights 5 perspectives from CS professionals on their selling journey and provides actionable takeaways you can implement right away! Check it out here: https://lnkd.in/d2Kq2ND6? #customersuccess #accountmanagement #selling #revenue

Dear Customer Success Managers, We’ve always looking for ways to improve our relationships with our customers and loyal users Here are six ideals to keep in mind: 1. Build trust and relationships. 2. Focus on stories to connect with ideal customers. 3. Show how your product helps. 4. Focus on benefits (not features). 5. Be consistent and transparent. 6. Use data to make decisions. Keep these in mind to take your customer success game to the next level! #customersuccess #relationshipbuilding #benefitsnotfeatures #transparency #dataanalysis #customerexperience #customersatisfaction #customerengagement #customerretention

In Customer Success, intentional silences aren't just gaps; they're golden moments. Give clients space to reflect, share deeper insights, and foster active listening. Embrace the power of the pause, it speaks volumes 🤐💬 #CSMHacks #CustomerSuccessInsight

How to close the impact gap in customer success? Impact Drivers clarify what CSM’s should focus on to drive outcomes for their customers and their business. 1. Define the impact drivers that generate outcomes for your team and your customers. 2. Create a clear plan for every customer using impact drivers as building blocks. 3. Track, show and improve your impact quarter over quarter. Saahil Karkera and myself are organising a webinar where we’ll cover how you can operationalise impact drivers in your CS team. Sign up here: https://lnkd.in/dRgTspwn

Wondering how Vitally can supercharge your #CustomerSuccess game but unsure if you’re ready to take a first meeting? No worries, we totally get it. But hey, we're here to sprinkle some magic and change your mind! Join us for a short and sweet demo webinar on June 12th to see how we empower organizations like yours to not just survive, but THRIVE through Customer Success! 🔗 Register now: https://lnkd.in/eaDgsG2Z

There’s no one single playbook 📚 when it comes to defining the role of customer success. John Gleeson weighs in on how your post-sales go-to-market strategy informs your customer success motion. #ThePeerboundPodcast #CustomerSuccess

🎬 Episode 2 of "CS Espresso Shots" is LIVE! ☕️✨ 🌐 Dive into the video now to discover how we as CSMs navigate the delicate dance of fostering customer relationships while achieving meaningful outcomes: https://lnkd.in/gghWGXJa 🚀 Like, share, and subscribe to stay updated on the latest CS Espresso Shots. Your career in Customer Success is just a sip away, and this episode, with Sumi Jaiswal, is a small glimpse on the art of customer engagement for impactful outcomes! 💬💪 #CustomerSuccess #csm #CareerOpportunities #CSEspressoShots #customersuccessmanager