☎ Are you headed to Customer Contact Week in Las Vegas 🎰 this week?! Make a connection with Quantum Metric's Mario Ciabarra, Scott Southwood, Efrat Ravid and our onsite team at Booth 1225 to learn about driving efficiency with AI, CX, and Digital First solutions. Pre-book a demo and WIN BIG here: https://lnkd.in/gX6grfCt #CCWVegas #CustomerContact #CX #CustomerExperience #genai #ai #digitaltransformation #efficiency
Michael Hanson, MBA’s Post
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“If we don’t implement AI, we’ll get left behind.” That’s the common refrain Balto’s CEO Marc Bernstein hears from prospects or customers. Here’s his take. 👇 #customerexperience #customerservice #cx #customercare #contactcenter #callcenter #AI #TechTrends #FutureofAI #balto
Balto CEO Marc Bernstein answers the question, “If we don’t implement AI, we’ll get left behind.”
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UX Designer using my skills to make interactions that benefit the people that use them and help make the world a better place one service at a time.
I often enjoy listening to Daniel give his thoughts on various interesting topics, AI being one of them! Have a good read and let us know your thoughts.... #ai #artificialintelligence #cx #customerexperience #customerexperiences #uxresearcher #servicedesign
"Done properly AI can revolutionise the customer experience and help tailor the most appropriate services to their needs." Though AI can be a scary prospect, avoidance will almost inevitably lead organisations into more dangerous territory. Why is that? We chat to Senior User Researcher Daniel Finnigan, Head of Analysis Michael B., Director of Service Design Dave Jackson and User Researcher Lucy Hutchinson about why businesses avoid AI, only to then rush into bad implementation. Read what the experts have to say on the topic by clicking here: https://lnkd.in/dTCa_pM3 #CX #CustomerExperience #AI #ArtificialIntelligence
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Introducing the #FutureOfCX by [24]https://ow.ly/ql9250QoQgs. With 23 years of deep contact center expertise powering our conversational AI leadership, we're shaping the future of customer experience. Stay tuned for more! #ConversationalAI #GenerativeAI #AI #CX #ContactCenterOps
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#Five9 Agent Assist empowers your agents to be more productive with AI. Discover how TruConnect's after-call work times dropped from 15 seconds to just 8 seconds, thanks to our AI-driven improvements in the call summary feature. https://bit.ly/3VrvOzE #AI #CX #CustomerExperience #AgentAssist #CustomerSuccess #PeerSpot
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🎯 What are some of the key benefits for businesses that use a combination of technologies, especially when tying into their AI engine? 🤔 8x8’s Chief Evangelist, Justin Robbins posed this question recently to Balto’s CEO, Marc Bernstein. Watch for the answer. 👇 #customerexperience #customerservice #cx #customercare #contactcenter #callcenter #AI #TechTrends #FutureofAI #8x8 #balto
What are some of the key benefits for businesses that use a combination of technologies, especially when tying into their AI engine?
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🥩 What is your biggest beef on the current state of AI in Customer Service? 🤔 8x8’s Chief Evangelist, Justin Robbins, posed this question recently to Balto’s CEO, Marc Bernstein. Watch for the answer. 👇 #FutureofAI #customerexperience #customerservice #cx #customercare #contactcenter #callcenter #AI #TechTrends #8x8 #balto
What is your biggest beef on the current state of AI in Customer Service?
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🚀Whether you're taking your first steps into the AI realm or you're a seasoned pro, our brand-new Generative AI infographic is your ultimate guide to navigate the world of AI effortlessly.🤖 Join the ranks of CX leaders who are reshaping their brands and pushing boundaries with the potential of AI. Don't miss out on this opportunity to embrace the future. Dive into the AI revolution today! >> https://okt.to/hA9b5E Interested in chatting with a NICE expert? Click here! https://okt.to/qQoVvB #TrustedAI #ArtificialIntelligence #CustomerExperience
Generative AI Infographic
get.nice.com
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#Five9 Agent Assist empowers your agents to be more productive with AI. Discover how TruConnect's after-call work times dropped from 15 seconds to just 8 seconds, thanks to our AI-driven improvements in the call summary feature. https://bit.ly/3VrvOzE #AI #CX #CustomerExperience #AgentAssist #CustomerSuccess #PeerSpot
You Said It | TruConnect and Five9
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Will there always be a need for humans in customer service? On a recent episode of the Chief AI Officer Show, Guillaume Laporte, Chief AI Officer at Foundever, reflects on the evolving role of automation in customer service and the delicate balance between human interaction and AI assistance for enhanced productivity. This means that the question is not so much will there be a need for humans, but really “how many?” Check out the full episode here: https://lnkd.in/dX2MZKsu #chiefAIofficer #AI #AIintegration #AIinbusiness #CX #CustomerExperience
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Introducing the #FutureOfCX by [24]https://ow.ly/Aiml50PMJGC. With 23 years of deep contact center expertise powering our conversational AI leadership, we're shaping the future of customer experience. Stay tuned for more! #ConversationalAI #GenerativeAI #AI #CX #ContactCenterOps
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