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Manager, Product Development – Web Search within Products Experience & Frameworks Team
The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.
We're looking for an experienced and dynamic digital Product Manager to join the Search and Chat team, focusing on the strategy and development of the Search experience in the Web channel. This is a critical role as we look to make Search a strategic asset to provide customers with the help they need driving customer satisfaction and reducing call volume. As part of this, the successful candidate will also get to work on using Gen AI that’s becoming a key component of any Search experiences across channels.
This Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization. Key responsibilities of this Product Manager include but are not limited to:
Defining the product vision and roadmap of Web Search by working with leadership, key stakeholders, and partners
Drives global development for an experience with millions of customer visits
Works closely with technology teams to develop, test and deliver features and services
Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicates the vision of Search, its impact to servicing and other content, and the high-level business needs to leaders across the organization
Leads prioritization and development efforts with scrum team
Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
Embodies design-thinking in your practice, including empathy and journey mapping, and UX research
Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understands and apply new trends and competitive best practices into product roadmap and requirements.
Supports development of appropriate tracking and reporting to determine product performance.
Qualifications:
Bachelor’s Degree in related field required
2/3+ years of experience in Product Management/Development
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Financial Services
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