Dominion Leasing Software LLC (http://www.domls.com) is seeking an experienced Business Analyst with project management skills in the high-tech/software industry, ideally with experience in the lease and/or finance sector. If you meet these qualifications and are looking for an opportunity to make a significant impact on a dynamic, growing team, Dominion Leasing Software could be the perfect fit for you!
Position Summary: The Business Project Analyst is responsible for ensuring customer satisfaction with the company’s software products and services. This role involves troubleshooting issues, providing effective solutions, and collaborating with various teams to enhance product functionality. The ideal candidate will have strong problem-solving skills, the ability to work across teams, and a focus on quality assurance. Additionally, it is desirable for the candidate to have project management skills to lead and coordinate software development projects.
Key Responsibilities:
Customer Satisfaction and Support:
Ensure that customers are satisfied with products or services.
Troubleshoot common and complex issues with a company product or service.
Determine the quickest, most effective ways to answer a client’s questions.
Escalate technical issues to the Maintenance Team, working with them to provide final resolution to the client.
Prepare and conduct user training classes for clients.
Inform clients about additional products or services offered by the company.
Work within and across teams to find appropriate solutions for client issues.
Perform quality assurance testing of all software enhancements and customizations prior to client release.
Project Management (Nice to Have):
Assemble a project team of developers and analysts, as required for assigned projects, coordinating such with department leads.
Coordinate internal and external resources (staff) on assigned projects.
Prepare and manage project plans, sharing updates with the client as appropriate.
Provide primary client communication related to the project.
Ensure all members of the project team are informed of changes, including adjusted deliverables, deadlines, milestones, and scope.
Assist client with customization design, implementation, testing, and promotion to production.
Reporting:
This position reports to the company President.
Qualifications:
Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
Proven experience in a business analyst role within the software industry.
Strong problem-solving skills and the ability to troubleshoot complex issues.
Excellent communication and interpersonal skills.
Experience with quality assurance testing of software products.
Familiarity with project management principles and practices.
Ability to manage multiple tasks and projects simultaneously.
Proficiency in project management software and tools is a plus.
Preferred Skills:
Experience in assembling and managing project teams.
Ability to coordinate internal and external resources effectively.
Strong organizational skills and attention to detail.
Knowledge of software development lifecycle and methodologies.
Prior experience in client communication and stakeholder management.
Benefits:
● Competitive compensation plan commensurate with background and qualifications
● Medical, Dental and Vision Insurance
● Generous employee vacation and company holiday schedule
● 401K participation with company matching
● Employee paid life insurance
Application Process: Interested candidates should send their resume and salary requirements through LinkedIn.
Employment type
Full-time
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