Admission Administrative Assistant

Location: Hickory, North Carolina

The admission administration assistant is a key member of the admission team with the goal of creating a welcoming and unparalleled campus engagement experience. This individual will also provide support to the AVP of admission and others at LR with the objective of recruiting students and establishing LR as an institution of choice for prospective students.

The admission administration assistant will often be the first person a visitor engages with at LR, therefore professionalism, graciousness and high energy are critical.

• Greeting and interacting with visitors to Lenoir-Rhyne University.
• Providing excellent customer service by answering questions via phone, email and in person.
• Assisting with appointments for prospective students with faculty, athletic staff and other campus partners.
• Updating information in the admission CRM.
• Scheduling meetings for the AVP of admission and other admission team members.
• Assisting the AVP of admission as necessary with various projects and requests, including updating policies and procedures and managing the admission budgets.
• Performing other typical office work including electronic file management, scanning, and attaching documents, copying, etc.
• Assisting with other functions of the Office of Admission as needed.
  
  

Required Skills/Abilities

• Understand and support the Lenoir-Rhyne mission and vision.
• Exhibit cross-cultural competence and empathy in building relationships.
• Understand and support diversity, equity, inclusion and access in recruiting students.
• Outgoing personality with an ability to greet the public and make them feel comfortable.
• Impeccable customer service and hospitality skills and willingness to go the extra mile.
• Action-oriented and energetic in setting and achieving appropriate goals.
• Orchestrate multiple activities while staying on task to achieve and assess desired outcomes.
• Possess excellent verbal and written communication skills across various platforms and in different situations.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy.
• Excellent time management and organizational skills with heightened attention to detail.
• Strong analytical skills and problem-solving/conflict-resolution skills.
• Proficient with Microsoft Office Suite and related software.
• Fluency in Spanish is a plus.
  
  

Education And Experience

• High school diploma required, associate degree or higher preferred.
• Previous experience with Slate or other student information systems is preferred.
• Extensive knowledge about LR, its faculty and its student population is a plus.
  
  

Physical Requirements

• Must have the ability to operate a motor vehicle.
• Requires lifting and transporting up to 40 pounds.
  
  

Work Schedule

• Standard office hours M-TH 8:30a -2:30p, subject to change based on LR needs.
  
  

Behavioral Expectations

• Maintain high integrity, confidentiality and ethical standards.
• Maintain a healthy and safe environment.
• Maintain and contribute to a professional, respectful, courteous, diverse, equitable and inclusive environment.
• Treat other individuals with dignity, respect, and kindness.
• Adhere to all university policies, procedures, standards and values, and comply with all federal, state and local laws.
  
  

Position type: Staff, hourly/part-time

Reports to: Assistant Director of Admission Operations

Department: Business and Finance

Position requirements in the role mentioned above description indicate the minimum level of knowledge, skills, and abilities necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities and requirements of the position and are not intended to be construed as an exhaustive list of the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove, or waive the position's responsibilities, duties and skills required.

Non-Discrimination and Equal Opportunity Policy

Lenoir-Rhyne University does not discriminate based on race, color, national origin, citizenship, religion, political affiliation, age, marital status, sex, gender (including gender identity and expression), sexual orientation, disability status, genetics, pregnancy or veteran status.

Lenoir-Rhyne’s Non-Discrimination and Equal Opportunity Policy extends to all aspects of employment, including but not limited to recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluations, compensation and benefits as well as the education setting. Lenoir-Rhyne is committed to providing an environment that promotes diversity, equity, inclusion and belonging for faculty, staff, students, contractors, volunteers and visitors.

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