In a recent webinar, Brandon Metzger, Senior Director of Insights & Analytics at OneMagnify, did a deep dive on how AI can unlock comprehensive voice of customer insights in the automotive industry. Watch the recording today and discover specific use cases that demonstrate how AI can: - Help you better understand band perception - Summarize manufacturer customer support transcripts - Democratize data to dealerships - Develop optimal content for customer outreach. Check it out here: https://lnkd.in/g67Fg9Mi #VoiceOfCustomer #AIinMarketing #AutomotiveIndustry
OneMagnify
Advertising Services
Detroit, MI 10,042 followers
Creating optimal customer experiences through digital transformation.
About us
OneMagnify helps the world’s leading brands transform customer experiences through digital transformation. We drive personalization at scale through data-driven, AI-enhanced, and technology-enabled marketing solutions. With more than 50 years of creative brand-building experience and deep industry vertical expertise, we excel at magnifying brands across digital channels, offer measurable results, and set our clients apart from competitors. Our more than 700 marketing, technology, analytics and AI experts execute digital activation strategies with best-in-class technology platforms and co-innovation that delivers optimal experiences for your customers.
- Website
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https://onemagnify.com
External link for OneMagnify
- Industry
- Advertising Services
- Company size
- 501-1,000 employees
- Headquarters
- Detroit, MI
- Type
- Privately Held
- Founded
- 1967
- Specialties
- AI readiness, Generative AI, Unified voice of customer, Performance management, Customer value, Brand & reputation management, Database management, Data integration, Technology strategy, Solution architecture, Full stack development, Platform strategy, Implementation, Integrations, Customizations, Platform managed services, Customer research, Brand experience, UX design, UI design, Website development, eCommerce, Paid media, SEO, CRM, and Loyalty
Locations
Employees at OneMagnify
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David Finkelstein
B2B Demand Generation, ABM, Strategic Marketing, and Marketing Operations
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Carl P.
Operations Manager, Product Manager, Situational Leader | Designing & Executecuting High-Growth and Turn-Around Strategies
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katia dimitrova sausys
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Andrew Lazzaro
Advisor and investor activating unique data sets
Updates
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Most companies are sitting on a wealth of customer service data. But it’s what you do with it that matters. On the OneMagnify blog, we’re exploring how using emotional progression scoring can help you identify areas for improvement in customer service interactions, agent training, and even your product itself. Give it a read here: https://lnkd.in/gcbAZ8bs
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OneMagnify has partnered with Challenge Detroit for years, nominating one employee annually to contribute their time and diverse expertise to aid nonprofits across Detroit. Congratulations to our 2024 fellow graduate, Cheng Zhang, Database Administrator, for seizing this opportunity.
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OneMagnify is all about thriving partnerships, and our collaboration with Salesforce truly stands out. In the latest Supply Chain Digital edition, our Chief Digital Officer Stephen Farr delves into how our manufacturing and automotive expertise, combined with the power of Salesforce capabilities, enhances the services and solutions we provide to our customers. Check it out: https://lnkd.in/gtx5AWNV #SalesforcePartner #ManufacturingCloud #DigitalTransformation
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Customer surveys can be a helpful tool for gaining insights into the customer experience. But it’s not as simple as throwing a couple of questions into an online form. Head over to the OneMagnify blog now to learn tips and tricks for creating surveys that really work: https://lnkd.in/gE6st2Vf #CustomerSurveys #SurveyDevelopment #DataCollection
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Thanks for joining us for our June webinar, "A CMO's Guide to Harnessing AI for Digital Transformation in B2B Marketing." Couldn't attend in real time? Watch the recording today to hear from Jonathan Prantner, Jeremy Sutton, Kamelia Dianati, and Mark G. Hammerschick on the many roles AI can play in digital transformation for B2B use cases, including: - How AI can optimize marketing processes and improve customer engagement - Best practices for collaboration between marketing, IT, and analytics teams - Data security and compliance requirements - The CMO's role in driving digital transformation - How AI's role in marketing is evolving. Watch now: https://lnkd.in/gNNHbk5Q #DigitalTransformation #B2BMarketing #AIEvolution
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In the July edition of Manufacturing Digital, OneMagnify’s Chief Digital Officer Stephen Farr shares his analytics and digital marketing expertise, discussing how to enhance customer relationships through digital transformation, personalization at scale in complex B2B value chains, and more. Check it out: https://lnkd.in/ghRAzXr4 #DigitalTransformation #B2BMarketing #PersonalizedCX
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Our latest webinar is just 2 days away. Join us Wednesday, July 10 at 2 p.m. ET / 11 a.m. PT for "How AI Can Unlock the Voice of the Customer." We'll be exploring: - How to use data and AI to drive CX automation and elevate CX - Tips and tricks for improving engagement, including balancing feedback requests and overcoming opt-in strategy pitfalls - How to unlock the voice of the customer by using AI to analyze interactions with owned media Register for this free one-hour webinar here: https://lnkd.in/gw6j6csv #CustomerInsights #AIinMarketing #VoiceOfCustomer
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OneMagnify reposted this
The July Edition of 2024's Manufacturing Digital is OUT NOW! Dive into exclusive insights from industry leaders and discover the latest trends in manufacturing. READ HERE - https://ow.ly/aQSy50SuwZ3 This month's highlights include: ▪️ People Moves: - Stephen Ford becomes Rockwell Automation's new CISO. - Paul Farrell is appointed Chief Product Officer at SugarCRM. - Thomas Gentile takes on the role of CEO at manufacturer Hexcel Corporation. ▪️ Executive Insight: Tim Gaus, Smart Manufacturing Leader and Principal at Deloitte Consulting, discusses emerging technologies on factory floors and the qualities of effective leadership. ▪️ Lifetime of Achievement: Celebrating Roland Busch, CEO of Siemens, for his efforts in pushing digital transformation and embracing the future of supply chain manufacturing. ▪️ Top 10 Manufacturing Consultants: Featuring industry giants like McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, PwC, and EY. ▪️ Data-Driven Customer Experiences for Manufacturers: Stephen Farr, Chief Digital Officer at OneMagnify, explains how digital transformation can enhance customer relationships for manufacturers. ▪️ Factory of the Future: Insights from Etienne Lacroix, CEO of Vention, on democratising automation and reshaping manufacturing. ▪️ Security & Connectivity on the Road to Cloudification: Developing innovative and sustainable solutions to meet customer needs, with insights from Rexel experts Jye Sutton, Pierre-Emmanuel Leriche, Bruno De La Bretèche, and Maya Demircigil. ▪️ EY’s AI Solutions for Industrial Manufacturing Leaders: Insights from Alison Clark, Advanced Manufacturing & Mobility Leader at EY. ▪️ David Vallejo’s Journey in SAP’s Digital Supply Chain: Discussing how SAP leverages AI in its digital supply chain. ▪️ Supply Chain Digitalisation: Insights from Puneet Saxena, CVP, Industry Strategies at Blue Yonder. ...And much more! Are you ready to dive in? Read the latest edition now ⬇️ #Manufacturing #Technology #ManufacturingMagazine #DigitalMagazine
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How do you turn mountains of customer feedback data into actionable insights? Join us Wednesday, July 10 at 2 p.m. ET / 11 a.m. PT for "How AI Can Unlock the Voice of the Customer." OneMagnify's Brandon Metzger will be joined by three industry experts to explore how AI can revolutionize your voice of customer efforts, from churn prediction to sentiment analysis, and discuss how to use AI to analyze email performance and optimize content for future campaigns. Learn more and register here: https://lnkd.in/gw6j6csv #CustomerInsights #AIinMarketing #VoiceOfCustomer
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