Tired of long wait times, constant call transfers, and disconnected support? 🚫 Reimagine customer service nightmares with IntelePeer's #GenAI solutions! Discover how #automation and #AI can transform your contact center, enhancing efficiency and customer satisfaction. Read more about turning frustrations into seamless experiences: https://bit.ly/3VW7xSG
IntelePeer
Software Development
Dania Beach, Florida 36,956 followers
An innovator in the AI-powered communications automation space.
About us
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Driven by generative AI, the company’s Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer's vendor-neutral platform and low-code solutions leverage world-class AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey. Follow us on Twitter (@IntelePeer) for the latest company updates and industry insights.
- Website
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https://www.intelepeer.com
External link for IntelePeer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Dania Beach, Florida
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Cloud Communications, Cloud Calling, Cloud Contact Center, Cloud PBX, Enterprise Voice Services, VoIP, Unified Communications, SIP Trunking, Carrier Enablement, Implementation & Solution Design, CaaS, CCaaS, and UCaaS
Locations
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Primary
1855 Griffin Rd
A200
Dania Beach, Florida 33004, US
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5975 S Quebec Street
Centennial, CO 80111, US
Employees at IntelePeer
Updates
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Channel Partners - Ready to elevate your business? Discover the top reasons to partner with #IntelePeer: 📈 Impressive #ROI: Average ARR of $500K with 3x deal growth YOY and proven ROI in 90 days. ⚖️ Stability & Experience: Financially stable, 20-year-old company with a veteran channel team. 🎧 Dedicated Support: Enjoy full-cycle sales support, including dedicated sales engineering and marketing. 🛡️ Top-tier Security: Compliant with GDPR, SOC2 II, HIPAA, PCI, and CDPA. 🚀 Proven Success: Over 530 million interactions automated!
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IntelePeer reposted this
Allowing all your customer interactions to go through a single path, i.e. a portal, is not a sound strategy. If that portal goes down, like we saw last week, you lose your only link to your customers and the outside world. When that portal is down, the consumer is forced to physically call into an overburdened contact center, creating long and frustrating hold times for those fortunate enough to get through. To avoid this, it’s imperative that companies have an independent and redundant alternative for self-service. Yes, redundancy requires an investment, but this is a fraction of the cost and pain of an outage. If the redundant system is well planned, it can create significant efficiencies - a case in point IntelePeer’s SmartAgent solution that creates an automated voice self-serve path independent of company portals. Moreover, proactive SMS notifications provide customers with critical status updates and inform them of how best to contact the business. Ultimately, it’s incumbent upon every CIO to consider a highly reliable and scalable secondary customer interaction and self-serve automation path. IntelePeer’s automation on top of voice and SMS networks gives users a more reliable foundation that’s independent of portals and mobile apps. More information on our platform can be found here: https://lnkd.in/eXkZib4d
IntelePeer® | The Best Customer Experience Platform
intelepeer.ai
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We are pleased to announce that IntelePeer has completed $140M in new growth funding to drive the development of #AI agents for enhanced #CustomerExperiences! This strategic growth investment was co-led by Savant Growth and VantagePoint Venture Partners with support from Savant limited partners including Coller Capital, Hollyport Capital, Manulife Investment Management and Achmea. Vector Capital Management, through its newly formed direct credit strategy, Vector Velocity, led the debt financing. Stifel Financial Corp. served as financial advisor to IntelePeer. "IntelePeer grew its AI business by over 100% year-over-year and is forecasting further acceleration," said IntelePeer CEO Frank Fawzi. "This funding will enable us to continue growing our AI Agent portfolio, significantly increasing our investment in our product and development teams as well as our sales and marketing initiatives." https://bit.ly/3SlRzQt
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According to a McKinsey report, over 30% of North American insurance customers are dissatisfied with current digital channels, highlighting the need for better #CX. Communications #automation with #GenerativeAI is transforming insurance contact centers by enhancing self-service, automating tasks, and providing 24/7 support. One client saw a 60% self-service rate and a 75% increase in call containment with IntelePeer's solutions! Ready to revolutionize your contact center? Read our blog to learn more: https://bit.ly/3y1NJFw
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Having a single, self-serve automation path through the web, i.e. a portal, for your customer interactions leaves you vulnerable to outages and without a way to reach your customers. Redundancy for omnichannel, self-serve automation should be built on independent and more resilient communications channels (voice and SMS networks) that support a diverse, business continuity path. IntelePeer’s SmartAgent and SmartOffice solutions offer a path to keeping the #CallCenter operational, while also delivering automated responses for customer self-serve. And, unlike live agents, these solutions can easily scale on demand when consumers need to interact with a business during difficult times. To see SmartAgent in action, watch this demo: https://bit.ly/4cS3Zb5
Summit Valley Health healthcare demo - IntelePeer
intelepeer.ai
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Today’s #webinar is almost live! ⏰ Join our "Reimagining the Contact Center" webinar at 12:00 PM Eastern to learn how to innovate and transform your contact center operations and take your #CX to the next level 🔗: https://bit.ly/4cOeonZ
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In today’s data-driven world, understanding and leveraging interaction data is key to enhancing #CustomerExperience and driving business growth. Read how to: 💡 Discover the benefits of interaction data 🔧 Learn practical strategies for implementation 📈 See real-world examples of success Scroll through our eGuide to learn how to transform your approach to #CustomerEngagement
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Discover how IntelePeer's #AIAgent optimizes home delivery. Our demo showcases real-time route optimization, enhanced tracking, and automated notifications, making deliveries more efficient and reliable. See the technology in action and understand how it can transform your operations: https://bit.ly/3TaiS14
Home Drop Delivery demo - IntelePeer
intelepeer.ai
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How is Microsoft’s portfolio of AI products helping to create a rewarding workplace? In the latest issue of Technology Record, we hear from Core BTS, Crestron Electronics, Deepdesk, Infosys, IntelePeer, isolved, Jabra, Lanteria HR, Logitech, Project Management Institute, Shure Incorporated, Synergy Technical, Tollring and Zebra Technologies 👉 https://bit.ly/3RVuTXh #AI #Technology #Copilot