Scaling AI in customer care can tackle employee turnover challenges, train agents faster, and improve CX. But success and ROI means addressing the whole value chain, not just implementing point solutions. Read how customer care leaders can adopt an AI strategy that delivers bottom-line benefits. #ai #customercare #cx
About us
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Get to know us at www.genpact.com and on the following social handles: X: https://twitter.com/genpact Facebook: https://www.facebook.com/ProudToBeGenpact/ Instagram: https://www.instagram.com/genpact_global/ YouTube: https://www.youtube.com/@GenpactGlobal ** Beware of fake offers** Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers
- Website
-
http://www.genpact.com
External link for Genpact
- Industry
- Business Consulting and Services
- Company size
- 10,001+ employees
- Headquarters
- New York, NY
- Type
- Public Company
- Specialties
- Banking & Financial Services, Energy, Insurance, Healthcare Payer, Capital Market, Healthcare Provider, Aerospace, Hi-Tech, Automotive, Hospitality, Chemical, Life Science & Pharmaceuticals, Consumer Goods, Retail, Telecom, Transport & Logistics, digital transformation, business consulting, professional services, and artificial intelligence
Locations
Employees at Genpact
Updates
-
It’s official! We’re partnering with ALDI SÜD, the global supermarket chain, to accelerate and support the continued transformation of its retail operations in the U.S. and Australia. ALDI Stores Australia ALDI USA
-
In this month’s AI Magazine, Genpact’s global high tech business leader, Shibu Nambiar shares his thoughts on how AI will shape the future of business. The importance of humans-in-the-loop, responsible AI, and tech partnerships cannot be underestimated.
-
Meet Varun Sharma of our Lead Master Black Belts for Banking and Capital Markets (BCM) accounts! Varun is an integral part of our Lean Digital Transformation (LDT) team, which is at the forefront of Genpact's digital initiatives powered by AI-led innovations. In Varun's own words, the LDT team is a group of mavericks that tackle tough operational problems. As a key player in this elite squad, Varun is one of our 22,000+ talented professionals in data, tech, and analytics who are championing Genpact's #AIFirst vision. Outside of work, Varun is a practitioner of meditation and appreciates the mindfulness it brings to his life and work. Join us in welcoming Varun and celebrating the incredible work of our LDT team! Join us to be part of an organization that is leading the way with AI-led transformations for our global clients and our employees. Together, let’s shape the future - yours and ours! #PeopleOfGenpact #AIFirstAtGenpact
-
At Genpact, we continue to collaborate with the best-of-breed partners to propel an AI-First future and drive impact across stakeholders. Check out this interview in Financial Express (India), where our Chief Technology and Transformation Officer Vidya Rao sits down with Sangita Singh to deep-dive into our strategic collaboration with Microsoft to develop next-gen AI solutions for the finance industry. Here's a sneak peek of what they discuss: • The future of AI in finance • How AI can unlock new levels of efficiency and growth • Building a talent pipeline for the AI revolution
-
Watch Munich Re North America Life's VP of data analytics and adaptive intelligence, Lovell Hodge Ph.D. unveil how to align data strategies with business goals: 1) Build a business case, 2) Ask the tough questions, 3) Foster a culture of curiosity, and 4) Conduct formal reviews with senior leadership. #Insurance #DataDriven
-
Meet Laura Anderson, MSOL, a Senior Operations Manager from our Insurance team! Laura helps our clients take care of their customers’ insurance claims and helps these customers get their homes back to pre-loss conditions. Over the course of her journey, Laura has helped build a Leadership Development Academy for the Insurance Vertical. Through this, she strives to equip our leaders with critical soft skills. Outside of work, the multi-faceted Laura is an author, who has self-published a book. Committed to her wellness, she works out regularly and stays fit. She is also mother to a neurodivergent daughter and is educating herself on the subject to support not just her own child, but to benefit the community. This 4th of July, as we celebrate American independence and the pursuit of happiness, we stay committed to helping our people explore new ideas and bring them to life. Join Genpact and let’s collaborate to make a better world for all people. #PeopleOfGenpact #GrowWithGenpact #CareersAtGenpact
-
We're thrilled that Genpact was named a leader in ISG’s latest supply chain services report. It recognizes our strong commitment to data, #analytics, #AI, and achieving our clients’ #ESG goals. Find out how we embed autonomous, networked supply chains to go from vision to value in record time and at optimized cost. Watch now. #supplychainresilience
-
We’re excited to announce that the Everest Group has recognized Genpact as a leader in its inaugural SAP Business Application Services PEAK Matrix® assessment for mid-market enterprises. The report calls out Genpact's vision for driving innovation and value for global clients with its suite of proprietary and SAP-certified solutions, as well as its investments in the right talent, frameworks, and AI-first approach to operations.
-
Over 1,000 meals packed and counting! A big shoutout to Geetanjali (Lamba) Gandhi PMP, ALMI, ACS and the Transitions team at Genpact for leading our #MealsForMany campaign. Thanks to their efforts, we're on track to distribute 25 million meals worldwide, supporting the fight in ending childhood hunger. Special thanks to Nandita V Naidu, Akanksha Goyal and Rajdeep Kaur Issar for their incredible dedication. Catch the highlights below.
Affiliated pages
Similar pages
Browse jobs
Stock
G
NYSE
20 minutes delay
$30.44
-0.52 (-1.68%)
- Open
- 30.89
- Low
- 30.385
- High
- 31.03
Data from Refinitiv
See more info on