How would you address communication breakdowns between healthcare providers and patient advocates?

Utilize technology and implement secure communication platforms that facilitate real-time information sharing and collaboration, Keep the focus on the patient's needs and preferences to guide communication efforts. Also, ensure that all parties understand their roles and responsibilities in the communication process.

1. Community Health Workers and Patient Navigators: Employing community health workers (CHWs) and patient navigators who share cultural and linguistic backgrounds with patients enhances communication and care coordination. Studies demonstrate that CHWs and navigators are effective in improving health outcomes and reducing disparities, especially in underserved communities. 2. Patient and Family Engagement: Engaging patients and their families in the care process is crucial for promoting health equity. This approach leads to better health outcomes and reduces disparities. Involving patients and families in care planning and decision-making enhances communication and trust, making it a key strategy for achieving equitable healthcare.

Recognizing each professional's responsibilities and expertise allows me to bridge gaps in communication effectively. By knowing the specific contributions of doctors, nurses, and other healthcare professionals, I can facilitate clearer, more targeted discussions that ensure all pertinent information is shared accurately and timely. This understanding helps in mediating any misunderstandings, aligning expectations, and fostering a collaborative environment where patient needs are prioritized. Ultimately, it enhances the overall care coordination, leading to improved patient outcomes and reduced medical errors.

Addressing communication breakdowns between healthcare providers and patient advocates requires a multifaceted approach, focusing on improving understanding, cooperation, and trust. Some strategies include 1. Establish clear roles and responsibilities 2. Improve communication skills with training programs 3. Create an environment of mutual trust by joint social activities 4. Address social, language, and cultural barriers 5. Create an overall patient-centric culture

Es importante conocer las opiniones, y características de cada grupo de interés para poder ayudar y mejorar la atención de nuestros pacientes, ahora bien, cuidado con las interpretaciones personales, podrían confundir de forma importante al paciente, se puede ayudar sin interpretar y esto no siempre es fácil. Lo más importante es sembrar la confianza y el diálogo siempre y más cuándo existan dudas o errores.

Todo me parece correcto, pero desde la asepsia más estricta, me parece correcto la confianza y el diálogo, pero no el juicio, nunca sabremos más que un profesional, por eso es bueno ir con cuidado.

Imagino hablamos de crear protocolos que permitan la comunicación, si es esto, es más que necesario. Pero hay cosas que serán exclusivas del paciente y solo de él , no intentemos saltarnos la protección de datos con los protocolos.

Effective communication requires active listening and empathy from both providers and patient advocates. Providers should make efforts to understand the patient's perspective and concerns, while advocates should seek to comprehend the provider's medical expertise and recommendations

La escucha activa es personal y hace que sea complicado extrapolar esta experiencia a toda una organización varias veces al año. Es importante pero muy complicada, posiblemente funcione en personal de atención al paciente

Certainly no argument on the active listening piece. It is critical though that all players as on the same bus and understand their position on the bus

Para empezar , eliminemos la palabra discutir, es negativa, tóxica y agresiva. Empleemos más el diálogo y las diferencias entre cosas que han ocurrido tratémoslas con respeto y confianza, seguro que en un porcentaje rondando el 95, no se han hecho de mala fe, se hacen por dejadez, desidia, y por no haber explicado y definido antes lo que hay que hacer. Es bueno que todos sepan que hay que hacer, no se pueden dejar cosas a la interpretación, si se hace , saldrá mal en muchas ocasiones y entonces es más difícil la corrección.

Digital technologies offer tremendous potential to enhance communication and coordination of care between healthcare providers and patient advocates which can lead to better clinical outcomes. EHRs are instrumental in securely sharing patient information between providers and advocates through real-time access which is crucial for coordinated care. This allows healthcare providers to make informed decisions promptly and enables patient advocates to stay updated on the patient's progress. Secure messaging platforms allow for timely and direct communication overcoming barriers such as time constraints and physical distance. When healthcare providers and patient advocates are adept at using digital tools, collaboration is much more effective.

I'm just wondering if communication breakdowns are a result of too much technology or perhaps improper use of available technology. How many times has a person mis-read the tone of an email?

Addressing communication breakdowns between healthcare providers and patient advocates involves establishing clear communication channels through regular meetings and secure technology, providing effective communication training that emphasizes active listening, empathy, and clarity, and implementing standardized protocols like SBAR. Cultivating mutual respect, understanding roles and responsibilities, and adopting conflict resolution strategies are also crucial. A patient-centered care approach that involves patients and advocates in decision-making, combined with continuous feedback mechanisms, can enhance collaboration and improve patient outcomes, fostering a cohesive healthcare environment.

In acute healthcare settings, I have found that cultural and language barriers can lead to communication challenges between healthcare providers and patients including caregivers. Diverse patient populations bring varying cultural norms and language preferences, affecting information exchange. Leveraging technology such as CyraCom or LanguageLine services that offer over-the-phone and video interpreting services ensures clear communication between providers and patients and patient advocates who speak different languages. Countless times, phone or video interpreting services have expedited patient care in urgent scenarios such as emergency surgery or when time-sensitive medications like thrombolytics are needed.