FAQ

Samples can vary in size, however, they’re typically about 12" x 18". Some items may come as small as 5" x 7". We do our best to provide the largest sample possible. Please note: All samples will arrive folded in an envelope. Adding multiple samples to your cart does not guarantee a larger size sample. You will receive individual samples no matter the amount ordered.

Unless expedited (overnight, 2-day air, or 3-day air), your samples should arrive in about 5-10 business days unless you are an international customer.

Digital samples can take up to 7-10 days to produce and will be mailed as soon as possible.

Sample orders can be placed online by clicking the "sample" button and adding to your shopping cart. There are no tracking numbers available on sample orders that ship out USPS.

We do our best to ship all orders either the same or next business day.

If the product is on a manufacturer’s backorder, you will be notified within 1-2 business days.

** If you are placing an expedited order, please confirm stock with an associate first to ensure that there are no delays. Stock checks are not available online, unfortunately, but can be requested via phone at 1-866-960-3030 during normal business hours. If your order is for a made-to-order pattern, including samples, it can take up to 7-10 days to produce the product before it is shipped. We do our best to ship all expedited orders as soon as possible though.

This could be one of two things:

We do our best to consolidate all shipments and ship in the timeliest manner from our main hub in California. To save our customers time and extra shipping costs, we will ship from other locations, thus arriving in multiple packages. If unsure, please contact us at 1-866-960-3030 for immediate assistance.

Be aware of how patterns are sold. Product information and how they are sold is listed online under the Product Details. Clearance items and some grasscloths are priced per single roll (dimensions and lengths vary). But packaged as a double roll.

Sample orders sent out via US Postal Service (USPS) will not have a tracking number available. Sample requests will typically arrive in about 5-10 business days unless you are an international customer.

All other orders are shipped via UPS or FedEx, and the tracking number will be sent to you via email. If you don’t receive a tracking number via email, please call or email us to request it.

Upon receiving your wallcovering and before installation, please examine all goods immediately to make certain the pattern number (SKU), size, and quality are satisfactory and as ordered. Claims must be declared within 30 days of receipt, no exceptions. If anything is wrong with your rolls or purchase, STOP! Do not proceed any further. Defective paper is accountable for up to about 4 yards of material hung on your wall. If any flaws are detected, do not proceed with your installation. If Astek Home has no merchandise to inspect, we are unable to accept claims. If your order seems to be defective after two strips, please STOP and contact Astek Home to obtain further instructions.

Wallcovering is produced in different batches. If the batch that you have started to hang is no longer available, you may run into color variation for your final installation. Meaning, that your wallcovering will be two different shades. Absolutely no claims for labor are accepted under any circumstance.

All of our digitally printed wallcoverings are made to order just for you. Turnaround is the production time it takes to print your order (prior to shipping). Samples can take 2-3 weeks to print and full orders can take 4-5 weeks to print. When you select a shipping method, this indicates how long it will take for the product to ship after it's been printed.

Yes and no. Our custom wallcoverings are printed with VOC-free inks on our state-of-the-art UV printers. Combine those inks with our eco-conscious materials (our paper is PVC-free and made from 10% post-consumer recycled fiber), you have a product that's easy on the environment. While not all of our products are eco-friendly, we pride ourselves on our constant innovation to eco-based products and our progression into an ever-growing sustainable facility.

"Untrimmed" means that there is excess paper on the edges of the product that will need to be trimmed off before installation. This is a precise process that will require a steady hand and large straight-edge to trim correctly. You may at times need to trim into the pattern itself to find the true horizontal repeat. If in doubt, please contact a professional installer. If trimmed incorrectly, returns will not be accepted.

Shipping charges will depend on several factors including, but not limited to, weight, destination, and shipping method. Certain zip codes may have higher shipping charges, or limited services available for that area. You can get a real-time UPS shipping quote by adding the desired items to your cart and entering your shipping address.

Wallpaper is manufactured in batches. Each batch will be given a unique dye lot number (or batch number) that will indicate which batch in the manufacturing process you have received. It is the customer’s responsibility to document all received dye lots. If you are placing a 2nd order for the same material, it is imperative that you confirm that the dye lot you need is still available or shading differences may show when two batches are installed. Once hung, claims for labor, shipping fees, or merchandise are not accepted if the original batch is no longer available.

If a quantity of one cannot be selected, this item will have a minimum order. Please review the Product Details for all items before placing an order. Items sold per yard, meter, or square foot are not returnable and should be calculated carefully with a trained installer. Some products are priced per single roll but packaged in double rolls, so please be careful when ordering. These are the standards for all wallpapers from any country.