Refund policy

WARRANTY

All Items come with a 30 day warranty from the day the item was dispatched from our facility. If the product is defective you can return the item for an exchange of the same item only. No substitution of item will be allowed unless original item is no longer in stock and cannot be obtained by us in a reasonable amount of time.

New merchandise must be returned or exchanged in new condition with all original packaging and contents. Pre-played merchandise must be in the same condition and with the same packaging as when purchased. Also, all merchandise returned defective will be tested by our staff and we will contact you with results of our testing. Confirmed defective merchandise will be replaced immediately with same item shipped at cost to customer. Items we deem non defective will be returned to customer at their expense.

Videogamesplus.ca will not be responsible for any incurred cost to the consumer for shipping items back to us, or any costs for sending the replacement back to the customer.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, new unused, and in its original packaging. 

To start a return, you can contact us at customerservice@videogamesplus.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Videogamesplus.ca will not be responsible for any incurred cost to the consumer for shipping items back to us.

You can always contact us for any return question at customerservice@videogamesplus.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like headsets, clothing or other worn articles.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Videogamesplus.ca will not be responsible for any incurred cost to the consumer for shipping items back to us.

Cancellations

Refunds will not be issued on in-stock, backorder or pre-order cancellations, only store credit will be issued on your account.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued a credit on your account for the amount approved by our customer service team. 

Refunds will not be issued on returns, only store credit will be issued on your account.

Pre-orders have a no cancellation policy or only cancellation for credit.  In some instances - cancellations will not be accepted and these will be indicated in the item description. In these instances refunds even for credit will not be approved.

Price Drops will be issued in the form of a store credit. If retail pricing has been dropped by publisher we will issue the difference in a store credit to all customers affected.